Southwest Airlines 4+

Flight Delays and Rebookings

My family and I were scheduled to fly out of Baltimore on Wednesday January 5, 2022 at 2:20pm heading to New Orleans to attend an event on Thursday at 7pm. My flight was initially rebooked to Thursday, January 6 at 8:30am with a different connection city. That flight was then delayed until 9:45am, then rebooked to a different 8:30am flight with a new connection that had me arrive in New Orleans by way of Austin, TX at 5:00pm. Upon arriving in Austin i was greeted with two more texts delaying the flight out of Austin by an additional 2 hours with a new arrival time of 7:06pm. The flight was then delayed further to 6pm and subsequently 7:30pm arriving in New Orleans at 9:15pm. I had to scramble a book my family on a different airline at additional cost to arrive in New Orleans on time.

I initially spoke to an agent who attempted to tell me that there were weather issues in Baltimore (which there were not) and other cities which caused delays throughout the system and there was nothing he could do. After two more delays i called back and waited in queue for over 30 minutes and did not speak with anyone. What was supposed to be a two day trip for my family will end up being a trip of less than 24 hours if i cannot manage to change the return flight.

Developer Response ,

Our apologies for the travel challenges you encountered. Our Customer Relations team would Ike to know more so we can research this situation. When you have a moment could you please Email Us your flight details and circumstances of your trip cancellation. That way one of our Cohearts can see if there is anything else we may be able do for you. Look for the Email Us option under Contact Us in menu in the app. Or you can go here https://support.southwest.com/email-us/s/

My apologies again for this trip. We do hope we can make it up to you on your next Southwest flight.

With LUV,
Mark

Southwest my Goto Airline

Southwest is my Goto Airline! Southwest (SW) has been my Goto airlines for the past 14 years since my oldest daughter starting traveling for Debate competitions and my other children followed. SW’s customer service has always been on point, helpful, and quick service-faster than most. They are a passenger friendly service with luggage + carryon, airfare + exchanges! They still put the passenger/customer needs a part of the equation when you are PLANNING a trip! Keyword here “planning.” Most of us don’t always know what outcomes of our trips may be. Take a college student athlete graduating.. that student could have a date for you, so you purchase the tickets in advance in order to get the best pricing. Four weeks later the college changes the date of graduation, and you are left with only 2-3 wks before the new graduation date, having to change all your plans! SW, has always helped us with unexpected changes w/o penalizing with outrageous fees for things we couldn’t prevent or needed to change.
Thanks Southwest for being our No.1, Goto Airline Service. I am grateful for all your service. I am grateful you service the needs of your customers where possible and being there to help.
Denise

Southwest is the new spirit

Southwest has really gone downhill. Used to be my preferred airline for me and everyone in my company, but this was the last straw and my last flight I’ll ever book with them. The plane was initially delayed for over an hour for an “undisclosed reason” (which we later found out, was there mechanical )leaving us missing our connecting flight out of Houston to Denver. Then they didn’t even have a SW gate available for the plane when it got there so we had to wait for a Spirit Airlines plane to come in, hook up, deplane and move back out of the way so the SW flight could pull into their spot which was another hour and a half. Then by the time they got everything situated for the SW plane it started raining and we were delayed yet again for an hour. They then boarded the plane and we literally sat on the plane for another hour and a half while they waited for a gas truck to fill up the plane. They then rebooked our connecting flight for 5am the next morning (after we got in at 11 PM ) like that was convenient. They then made a million excuses and didn’t give us anything for our trouble, not even the hotel room they promised. I’m now out the hotel fees, a day of work, a rental car fee, our dogs boarding for three labradors, parking for my car in Denver and most importantly our time on our honeymoon. they promised us a hotel before we left and they totally screwed us when we got to Houston. Never again! You were up there with spirit in my opinion.