Paycom 4+

Paycom is a self service dashboard that puts your pay in your hands and allows you to have security and ability to check over your payroll info and allows you to instantly see mistakes or correct them. You no longer have to go to a manager who os wearing 100 hats and is dealing with 200+ employees that maybe a little forgetful and remind them all week that your punch is wrong or forgotten. It’s beneficial for employers too because they now can allow you a little of the responsibility and they can just review- I’m sure this is time and $ saving as well. No more post adjustments or waiting on out of period pay- paycom solves that and makes it fool proof and effortless! It also allows the company to post communications, trainings etc. it’s a one stop shop to get the info out to the masses that way no one “misses” any info if maybe they were sick the day you had that staff meeting! Thoroughly enjoying the ability to review and confirm my pay is right and all communications can be checked in the same place! Every place should offer This!

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My wife works for a larger company and they also use paycom which is how I came to hear about them for my business. My wife bragged about how they were top notch, detailed, and had great customer service. When I was first signing on with paycom, that is exactly what I experienced. Their customer service, onboarding methods, and just being there to help in the beginning was top notch. They explained everything to me, walked me through it, and were there every time I needed them or if I had a question. After the on boarding process was done and I started running payrolls on my own; that all went totally downhill. I’ve been with paycom for about 5 months now and when I have a question now; my designated customer service rep is nowhere to be found. I’ll send an email with a question and I may not hear back for a week, and sometimes; no answer at all. I’ve had to reach out multiple times before to get an answer. The only person that can get things done and handled for me was the person that onboarded us in the initial setup. Customer service definitely needs help after the onboarding process. I was so pumped at first to find such a great company in the beginning but that is not the reality of how they run their business after onboarding. My wife’s company is also always frustrated with them and are thinking about switching. If it were not such a hassle to switch payroll companies, I would’ve already switched. But I’ll switch if nothing changes.

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With the change in the W4 form, getting withholdings right has been a nightmare. My husband and I both use Paycom and both filled out our W4s the same, yet despite making similar salaries Paycom is withholding less than half of what they are supposed to for my husband and mine isn’t right either. We have tried asking our HR department but keep being met with the blanket statement of “We cannot give any advice on your personal taxes”. We were told to adjust our withholdings on Paycom’s virtual W4 form, but it only asks what you would like withheld in addition to your typical federal withholding. You can’t change the base withholding percentage. Since our pay fluctuates from pay period to pay period and Paycom’s virtual W4 only has the ability to adjust federal and state withholdings by dollar amount and not percentage, we are left going into Paycom every pay period to do the math and make adjustments before we approve the check. We have been told by several co-workers that they are in the same boat. We were not made aware of this aspect of Paycom before our company switched and now HR will not assist and has told us that it is our responsibility to hire an accountant to figure it out. Paycom seems like a setup for companies to take a great deal of burden off of HR and give it to the employees. This only works if the employees understand what to do. When we tried to look up Paycom videos online, our setup wasn’t even the same, so we couldn’t use them.

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