Boundless 4+

I thought buggy apps were left in the 2010s

Update: my prayers have been answered and the latest update has fixed a lot of my outstanding issues. Thank you all so much. The app still crashes/times out but significantly less. Thank you for your hard work! I promise; you didn’t find a time wormhole when you downloaded this app. No you don’t have an iPod touch, this isn’t 2016, Obama is not still president, this app is just bad. I can barely log in sometimes, it freezes for upwards of 15 seconds to log into a profile (why do I need a profile? It’s my phone it’s my library), it will throw up random “loading screens” that don’t seem to have anything with what you’re trying to do. Truly the app works better if you fully disconnect it from the internet/cell service once you’ve downloaded your content. Which is pretty frustrating. Because that’s not how it should work. I regularly open the App Store praying there’s a release fixing everything but my hopes have consistently been dashed. I can appreciate that this is hard, and there’s a lot of content, and also that this is free app. This is a service I enormously love and adore and I want the best for it, which is the reason for my passion. I joke sometimes about quitting my job to join this company and help to fix these bugs but I’m sure they wouldn’t want my help after this review. But please please please try to address some of these concerns. I’m literally praying for yall.

I Wish the Hyperlinks Worked

I’m reading a nonfiction book with many footnotes (20+ per chapter), and the hyperlinks in the inline text do not pull them up. With the print version of the book I’m reading, I’d at least be able to skip to the end of each chapter and keep a finger there to flip back and forth as needed, but it would be too laborious to page back and forth in the electronic version on the Boundless app, so I’m forced to wait until I get to the end of each chapter and then read them one after the other and try to recall what each was referring to. I remember Axis 360 was also very buggy for a long time—years, as I remember. I hope Boundless gets this fixed much more quickly. It’s really disappointing that Baker & Taylor didn’t learn their lesson with that app and all the bad reviews the first app got.

Developer Response ,

Thank you for your feedback and for letting us know about the footnote links not working. We've passed along this concern to our content management and reader team to investigate. If you have additional concerns or need help with anything, please reach out to us at [email protected]. We want to assist in addressing your concerns and improving your experience and your rating.

Unbearably slow, constantly freezing

Update: yesterday this app logged me out. I tried to re-enter my library info, but the app would not bring up the keyboard to type it in. Finally I used a web browser to log back in so I could bypass that page in the app. So frustrating! Just now I tried to open the app and it froze on the first screen NINE TIMES. Nine times of closing the app, reopening, it freezing, and repeating. Boundless. I am begging you. FIX THIS APP. How is it possible to be this bad for years, to rebuild and rebrand, and still be THIS BAD?! And libraries: for the love of reading, use ANYTHING before wasting my tax dollars for a subscription to this worthless app. ***** I cannot stand this app, but it’s what my library uses. It is unbearably slow to load. Half the time when I try to open it, the app freezes and I have to close it and try again. It’s ridiculous that there are three pages that have to (slowly) load just to get to my books. Just put my current checkouts on the first page! Audible and Hoopla are leaps and bounds better than Boundless (pun intended). ****Update: no, removing and reloading the download did nothing. The issues continue no matter what I have checked out: freezing, crashing, taking forever to load.

Developer Response ,

Thank you for your feedback! We are sorry to hear that you are experiencing audio issues. Can you try removing the downloaded audio title and downloading again. If you go to "My Shelf" - "Checkouts" - then tap on the three dots beside Listen you will see "Remove (delete download)". Re-download the title and please let us know if this helped by updating your review. You can also reach out to us [email protected] with this feedback.