Happiest Baby, makers of SNOO 4+

We are on our second time Snoo and the app user experience has only declined over the past 4 years since our first. We have bought both Snoos used for half price and resold after - I recommend this as the Snoo is far overpriced for how little customization is offered by this app. There is no way to use the Snoo effectively without this app which continues to decline. The physical product is great but this app alone makes the asking price too high.

The most recent app update removed the ability to double tap to zoom into sleep details. Instead they added the ability to track feeds and diapers which is unintuitive and unnecessary. Many better apps like Huckleberry track those things much better, I just need the Snoo to tell me about time in bassinet and levels etc. which is almost impossible to find now. The app has to be manually opened each time to lock the Snoo from automatically turning up levels which should be available as an option but is not. Instead they send me notifications recommending I allow the Snoo to increase speed!! I want to be in charge of how I use the Snoo but it is very difficult to customize. In 4 years the app has added no improvements or increased customization and only become more convoluted and frequently disconnects from the Snoo itself. I wish the app could be as sleek as the physical product and provide me with easy customization of sound levels and motion limits if I want them.

We’re so sorry to hear that you’re disappointed with the App. We’re always working to improve the user experience and we’ll be sure to share your feedback with our team. We understand how valuable the sleep data is and we want to share that you can filter out feedings and diapers from your Log if you prefer. To view all sleep data, tap Tracker > Sleeping > All Data tab, or you can tap Zoom on the Log screen. You can quickly access the familiar Sleep Log by tapping Daily in the SNOO Dashboard. We hope that you will find the App more helpful as we continue to build out features and functionality. If you seek additional support, please submit a request at support.happiestbaby.com.

RESPONSE TO DEVELOPERS: The developers have replied to this review to claim that they offer "personalized," "thorough" support. That is a lie. They have an AI. It couldn't help me. If you ask it how to speak to a human representative it tells you that they don't offer that. Instead you can request an eventual email. It will be a form-generated email, and it will ask you to answer a lot of questions, many of them unrelated. Each reply took at least 25 hours. Imagine dealing with this with a newborn! This company is garbage, but if the developers are going to reply to angry reviews with LIES it should honestly just be taken off this site. Disgraceful. Delist them Apple.

ORIGINAL REVIEW: Many people have noted that this company now charges an extra fee to access features, which isn't something people expect from a piece of furniture. I'd also like to add that this company doesn't have any manned customer service. If anything goes wrong with your product (which is likely since they have made it needlessly complex in order to charge their fee), you will spend WEEKS emailing back and forth with them, while they ask you endless questions about your router, your phone, and the layout of your home. It's the worst I've ever seen. You wouldn't believe me if I told you what I just went through with their "customer care." AVOID!

We’re sorry for the frustration this experience has caused. Our processes are in place to provide families with personalized thorough & thoughtful support. We appreciate your patience and hope you have a more positive experience going forward. To clarify the subscription model, families who got SNOO from us or an authorized partner receive free Premium access, while secondhand users can opt-in to Premium for a monthly fee. All families have access to the free version, which includes key features for daily use, such as Volume settings, Motion Limiter, SNOO Alerts, Baby’s Status, Sleep Tips, & more.

I have a Snoo and am disappointed with the new app. Put the log on the main screen, put the current sleep AND longest sleep on that same screen. And longest is defined by time in Snoo - NOT time between up-leveling. That is completely unhelpful when figuring out how long baby has been sleeping at night. How long since last feed aka - how long has she been in the snoo? Snoo is going to make you go three screens deep to find out. By making us click through multiple screens to dig for the info we want - this app was clearly not designed for sleepless frustrated parents at 3am. To find all the info I want, I have to view multiple different screens - put it all in the same place. Or make it redundant on all the screens. Its ridiculous. Also, the “zoom” feature doesn’t auto-update with live data. How hard could that be? This app should be designed with parents in mind that need fast data at a glance, and that is the opposite of what it does. Most people use the snoo for 6 months, but only track diapers, nursing, etc. for a short period of time after birth, if at all. So make the snoo part the MAIN info and focus. Also - the data takes forever to load. Never had that issue with the old app. Oh! And bring back the time stamps - we all used that! Again - critical info at a glance.

We’re sorry to hear this has been your experience and we appreciate your suggestions. Our team is always working to improve and build out App features and functionality so we deeply value your feedback. We added tracking for feedings and diaper changes based on customer feedback, but you can easily filter out that data using the filter bars at the bottom of the Log screens. To help us investigate the issues you’re experiencing with data loading, please connect with us at support.happiestbaby.com.