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Alienware AW3423DW Curved Gaming Monitor 34.18 inch Quantom Dot-OLED 1800R Display, 3440x1440 Pixels at 175Hz, True 0.1ms Gray-to-Gray, 1M:1 Contrast Ratio, 1.07 Billions Colors - Lunar Light
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Return this item for free
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Purchase options and add-ons
Brand | Alienware |
Screen Size | 34 Inches |
Resolution | QHD Ultra Wide 1440p |
Aspect Ratio | 21:9 |
Screen Surface Description | Matte |
About this item
- IMPECCABLE DESIGN: The Legend 2.0 ID boasts a sleek QD-OLED curved 1800R panel, customizable stadium loop OLED AlienFX lighting, 360° ventilation, improved cable management, and a centralized OSD joystick for easy settings adjustment..Environmental Parameters - Min Operating Temperature : 0 °C, Max Operating Temperature : 40 °C, Humidity Range Operating : 10 - 90% (non-condensing)..ixel Pitch : 0.23 mm. Maximum Operating Temperature : 104 °F
- STUTTER-FREE SPEED: Experience ultra-low latency gameplay, HDR, cinematic color, and smooth gaming with NVIDIA G-SYNC ULTIMATE certification, industry-fast 0.1 ms GtG response time, and 175 Hz high refresh rate.
- IMMERSE IN INGINITE COLOR: Quantum Dot Display Technology enables a slim panel design and delivers a superior color performance with a higher peak luminance and greater color gamut range vs WOLED (White OLED).
- CRITICIAL CREATIVITY: Creator Mode offers precise color-critical work for content creators and gamers, allowing choice between native DCI-P3 and sRGB color spaces, and adjusting gamma settings.
- Comfort Viewing: This gaming monitor offers height adjustment, anti-glare screen, swivel and tilt adjustments, and a curved display for personalized viewing and engaging pictures, ensuring immersive experiences.
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This Item Alienware AW3423DW Curved Gaming Monitor 34.18 inch Quantom Dot-OLED 1800R Display, 3440x1440 Pixels at 175Hz, True 0.1ms Gray-to-Gray, 1M:1 Contrast Ratio, 1.07 Billions Colors - Lunar Light | Recommendations | |||||
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Price | -27% $799.99$799.99 List: $1,099.99 | -18% $329.99$329.99 List: $399.99 | -13% $699.99$699.99 New Price: $799.99 | $1,999.99$1,999.99 | -15% $554.00$554.00 List: $649.99 | $219.99$219.99 |
Delivery | Get it as soon as Saturday, Oct 19 | Get it as soon as Saturday, Oct 19 | Get it Oct 17 - 22 | Get it as soon as Sunday, Oct 27 | — | Get it as soon as Saturday, Oct 19 |
Customer Ratings | ||||||
Sold By | Amazon.com | Amazon.com | G-Overstock | Amazon.com | SoftSquish | Deco Brands Five Star |
display size | 34 inches | 34 inches | 34 inches | 45 inches | 34 inches | 27 inches |
resolution | Quantom Dot OLED | QHD Wide 1440p | QHD Ultra Wide 1440p | QHD Ultra Wide 1440p | QHD Ultra Wide 1440p | QHD Ultra Wide 1440p |
display technology | QD-OLED | 3440 X 1440 | QLED | OLED | LED | LCD |
hardware interface | hdmi, displayport, usb3.2 gen 1, headphone | displayport, hdmi, usb3.2 gen 1, 3 5 mm audio | hdmi, displayport, usb3.2 gen 1, headphone | hdmi, displayport, usb c, 3 5 mm audio, usb3.1 a | hdmi, displayport | vga |
viewing angle | 178 degrees | 178 degrees | 178 degrees | 178 degrees | 178 degrees | 178 degrees |
mounting type | Desk Mount | Wall Mount | Desk Mount | Wall Mount | Wall Mount | Wall Mount |
HDMI ports | 2 | 2 | 1 | 2 | 2 | 3 |
number of usb ports | 5 | 4 | — | 5 | 2 | — |
weight | 21.8 pounds | 21.21 pounds | 21.8 pounds | 22.05 pounds | 16.8 pounds | 13 pounds |
model name | Alienware AW3423DW 34.18-inch Quantom Dot-OLED Curved Gaming Monitor | Dell 34 Curved Gaming Monitor - S3422DWG | Alienware AW3423DW 34.18-inch Quantom Dot-OLED Curved Gaming Monitor | XENEON FLEX 45WQHD240 | 34GP83A-B | DGVM27AB |
refresh rate | 175 | 144 | 175 | 240 | 144 | 144 |
From the manufacturer
-
INFINITELY IMMERSIVE
Quantum Dot Display Technology enables a slim panel design and delivers a superior color performance with a higher peak luminance and greater color gamut range vs WOLED (White OLED).
-
STUTTER-FREE SPEED
Experience ultra-low latency gameplay, support for HDR and cinematic color, plus smooth, tear-free gaming thanks to NVIDIA G-SYNC ULTIMATE certification. Additionally, with the industry’s fastest 0.1 ms GtG (Gray to Gray) response time and 175 Hz (native) high refresh rate, you’ll experience smoother gameplay and view fast-moving graphics with incredible clarity for a faster in-game reaction time.
IMPECCABLE DESIGN
The jaw-dropping new design features a sleek QD-OLED curved 1800R panel integrated into the iconic new Legend 2.0 ID, plus customizable stadium loop OLED AlienFX lighting, 360° ventilation for better heat dissipation, improved cable management and a new centralized OSD joystick to make adjusting your settings easier.
-
FOR CRITICAL CREATING
For content creators and game developers who require precise color-critical work, the new Creator Mode feature was designed for you. This OSD menu option allows you the flexibility to choose between the native (DCI-P3) and the sRGB color space, depending on your work needs, and the ability to adjust the gamma settings.
-
THE ALIENWARE GAMING MONITOR
The Alienware 34 Curved QD-OLED Gaming Monitor is engineered to avoid burn-in caused by items appearing onscreen for long periods of time. Additionally, you'll receive a 3-year service coverage, further protecting you from OLED burn-in and ensuring peace-of-mind. And with Comfort View Plus, you can game longer, thanks to an always on, built-in low-blue light screen technology that reduces blue light emissions without impacting color accuracy.
PORTS AND SLOTS
1. Power Connector | 2. Security-lock slot | 3. Downlight | 4. OSD Joystick | 5. SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream port with Power Charging | 6. Headphone port | 7. SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream port | 8. SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-B upstream | 9. SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream port | 10. SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream port | 11. HDMI port (HDMI 1) | 12. HDMI port (HDMI 2) | 13. DisplayPort | 14. Line-out port
What's in the box
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Product information
Manufacturer | Dell |
---|---|
ASIN | B09VQ48X5Q |
Customer Reviews |
4.3 out of 5 stars |
Best Sellers Rank | #9,302 in Electronics (See Top 100 in Electronics) #286 in Computer Monitors |
UPC | 884116416746 |
Brand Name | Alienware |
Model Number | AW3423DW Gaming Monitor |
Model Name | Alienware AW3423DW 34.18-inch Quantom Dot-OLED Curved Gaming Monitor |
Response Time | 0.1 Milliseconds |
---|
Viewing Angle | 178 Degrees |
---|---|
Brightness | 250 |
Pixel Pitch | 110 |
Color Gamut | 149 |
Has Color Screen | Yes |
Picture Quality Enhancement Technology | Quantum Dot Technology |
Refresh Rate | 175 Hz |
Display Type | OLED |
Display Technology | QD-OLED |
Aspect Ratio | 21:9 |
Screen Finish | Matte |
Contrast Ratio | 1000000:1, |
Hardware Connectivity | DisplayPort, HDMI, Headphone, USB 3.2 Gen 1 |
---|---|
Connectivity Technology | USB, DisplayPort, HDMI |
Warranty & Support
Feedback
Item Dimensions D x W x H | 12"D x 32.1"W x 20.7"H |
---|---|
Item Weight | 21.8 Pounds |
Screen Size | 34 Inches |
Total USB 3.0 Ports | 5 |
---|---|
Total Usb Ports | 5 |
Total Number of HDMI Ports | 2 |
Voltage | 240 Volts (AC) |
---|---|
Is Electric | Yes |
Power Consumption | 200 Watts |
Adaptive Sync | G-Sync |
---|
Display Resolution Maximum | 175 Hz |
---|---|
Native Resolution | 3440x1440 |
Resolution | QHD Ultra Wide 1440p |
Warranty Type | 3 Years Manufacturer Warranty |
---|---|
Item Shape | curved rectangular prism |
Color | White |
Mount Type | Desk Mount |
Special Features | Height Adjustment, Anti Glare Screen, Swivel Adjustment, Tilt Adjustment, Curved |
Specific Uses For Product | Video Editing, Photo Editing, Gaming |
Videos
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Customer Review: Amazing Monitor Except for Flickering Issue
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✔️ARCH Reviews
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Alienware AW3423DW Curved Monitor 34.15 inch PERFECT!!
SickStyle Reviews
Product Description
With the Alienware AW3423DW 34.18-inch Quantum Dot-OLED Curved Gaming Monitor, you can immerse yourself in the ultimate gaming experience. With its impressive 3440x1440 pixel resolution and a lightning-fast 175Hz refresh rate, every detail comes to life with stunning clarity. The 1800R curvature wraps around your field of view, pulling you deeper into the action. With a true 0.1ms gray-to-gray response time, motion blur is virtually eliminated, ensuring smooth and precise visuals. The 1Million:1 contrast ratio delivers rich blacks and vibrant colors, enhanced by the support for 1.07 billion colors. The Lunar Light design adds a touch of style to your gaming setup. With a brightness of 250 cd/m2 (typical) and a peak brightness of 1000 cd/m2, the monitor delivers vibrant visuals even in bright environments. Plus, with a maximum power consumption of 200 watts, it provides efficient performance for long gaming sessions. Get ready to take your gaming to new heights with the Alienware AW3423DW.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the color quality, monitor quality, and refresh rate of the product. They mention it can display images with a beauty, has an option to customize each component's color, and is highly recommended for gaming. Some appreciate the picture quality and motion clarity. However, some customers have different opinions on the build quality, functionality, and brightness.
AI-generated from the text of customer reviews
Customers like the color quality of the monitor. They mention it's fantastic, has deep blacks, and can display images with a beauty no OLED can. They also appreciate the option to customize each component's color.
"...the HDR 1000 option because it truly, in my opinion of course, looks insanely better, darker, significant and more atmospheric this was especially..." Read more
"...I am a software developer (not a gamer), so the deep blacks and color accuracy make working in editors extremely pleasant...." Read more
"...It is by far the best quality monitor I've personally used. The range of colors and the depth of the blacks on display is truly remarkable to..." Read more
"...Let me start off by saying the monitor itself is beautiful and looks great.However,..." Read more
Customers are satisfied with the monitor's quality. They mention it's amazing, incredible, and highly recommended for gaming and work. Some say the blacks on display are truly remarkable to behold.
"...range of colors and the depth of the blacks on display is truly remarkable to behold...." Read more
"...No... How is the picture? Great. OLED is wonderful in terms of accuracy of darker colors, and, conceivably, the quantum dots help to extend the..." Read more
"great monitor, works awesome and looks even better, slick design great feeling and sturdy as heck; you can really tell it is end game gear just by..." Read more
"...practically all day every day for work, and this monitor is fantastic to work on...." Read more
Customers like the refresh rate of the monitor. They mention it has very fast response times and FPS. Some say the quality of the picture, performance, and HDR are breathtaking.
"...While the screen real estate and high refresh rates were great, the panel and color reproduction were very much "meh" compared to even my older IPS..." Read more
"...resolution is the perfect sweet spot between high resolution and high refresh rates. Movies and games look amazing." Read more
"...Best investment I have made honestly. Contrast, deep blacks, colors, refresh rate, motion handling, G-Sync, everything is perfected...." Read more
"...is this monitor does not have true HDMI 2.1 meaning you cannot reach the max refresh rate through hdmi making this monitor a bad choice for console..." Read more
Customers are satisfied with the picture quality of the monitor. They mention it has an amazing HDR and the 3440x1440 resolution is the perfect sweet spot between high resolution and refresh rate. Some say it's ideal for 4K gaming and a decent wide screen monitor.
"...From the overall design of the monitor itself, to the picture quality, to the built in safety features to prevent any damage to the panel, this..." Read more
"...Personally, I find that the 3440x1440 resolution is the perfect sweet spot between high resolution and high refresh rates...." Read more
"...max refresh rate. It has a better pixel density than larger 1440p 21:9 ultrawides, and a very respectable three year warranty...." Read more
"Pros - Unreal picture clarity, text looks fantastic, 360hz refresh rate is mind blowing...." Read more
Customers like the motion clarity of the monitor. They mention it runs smoothly, flawlessly, and has amazing color. Some say the refresh rate feels extremely smooth.
"great monitor, works awesome and looks even better, slick design great feeling and sturdy as heck; you can really tell it is end game gear just by..." Read more
"...The colors, brightness, and smoothness of this monitor are absolutely phenomenal...." Read more
"...But every once in a while the screen will become possessed, turn off on its own, then will struggle to find a signal...." Read more
"...Contrast, deep blacks, colors, refresh rate, motion handling, G-Sync, everything is perfected. You can't ask for anything better than this...." Read more
Customers have mixed opinions about the build quality of the monitor. Some mention it's well-built, while others say it broke within three weeks of getting it.
"...Not only is it a moving part, and possible point of failure, but it is not very quiet in operation either...." Read more
"...The colors, clarity, settings, construction and connectivity are incredible...." Read more
"...The screen surface is made of some very strange material. It is extremely hard to clean and at the same time you MUST be gentle...." Read more
"...It is by far the best quality monitor I've personally used...." Read more
Customers have mixed opinions about the functionality of the monitor. Some mention it works fine, has no issues, and works great with any type of game. Others say it flashes through colors and doesn't work properly. Additionally, some customers say that the self-test did nothing and the screen stopped working 5 days later.
"...Great for gaming, working, and basically any day to day computing activities that you'll encounter...." Read more
"...I got used to it after couple of days, but still, it's not as good as IPS technology in terms of text rendering...." Read more
"great monitor, works awesome and looks even better, slick design great feeling and sturdy as heck; you can really tell it is end game gear just by..." Read more
"...Self-test did nothing since I couldn't even see the monitor's menu within the terrible flickering...." Read more
Customers have mixed opinions about the brightness of the monitor. Some mention it's great and they are fond of the configurable lighting, while others say it may be ever so slightly lacking in brightness compared to the MSI screen. They also mention that blacks look gray because it absorbs any ambient light and reflects it back at them.
"...blacks aren't super good if you're in a bright room due to problems with ambient lighting, which could take away from the enjoyment you get from the..." Read more
"...I'm also fond of the configurable lighting. Mine has a wall right behind it, so gives a little bit of ambience when it's dark...." Read more
"...This would cause significant pain and extreme light sensitivity. I literally would be screaming from the burning...." Read more
"...MSI has better HDR but the gamma is darker, AW has better color accuracy but needs novideo_srgb program to correct bad gamma profile." Read more
Reviews with images
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[Some gripes I have]
Firstly the packaging it came in, though good, needs serious improvement. Primarily the wrapping it comes in leaves bubble wrap stains on the display which looks abysmal and though some reports claim they were never able to get these markings off their panels, mine came off with just a bit of screen cleaner and a good wipe.
I also dislike that there's no ability to personally upgrade the firmware. This results in having to buy an entirely new panel if a better firmware becomes available and that's a bit asinine with how expensive this display is.
The blacks aren't super good if you're in a bright room due to problems with ambient lighting, which could take away from the enjoyment you get from the display, so it's, in my opinion anyways, most enjoyable in a darker room which is primarily where Im using it.
No HDMI 2.1 which is extremely disappointing as this hurts the ability to use this monitor in its full capacity on a gaming console. That doesn't affect me however because I have an LG 55 inch oled for just such the occasion and primarily pc game. Fortunately for me.
The ultra wide aspect of this display has been.. an adjustment period as well. Although overall the quality of this is, as aforementioned, incredible, it's worth pointing out that it takes a lot of adjusting if you're coming from your typical 16:9 displays and you'll see this primarily in things like watching YouTube videos, movies, and in some video games. You especially notice the difference in one of my worst examples, the game Hell Let Loose. I absolutely cannot play it in 21:9 whatsoever. Just cannot. It's so stretched out and hideous looking that it almost made me nauseous. And that sucks primarily because that's one of my favorite games, and 16:9 leaves black bars on the sides of the game which isn't a huge deal but I digress. So expect not all your games to look ideal to you when getting this and potentially having to compromise.
[Praise and tips]
Frankly I just don't have anything short of absolute praise for this display. I've found the best experience to be sitting back a few feet from my desk with a controller, or my wireless mouse and keyboard upon my lap-table. I personally use HDR 400 true black over the HDR 1000 option because it truly, in my opinion of course, looks insanely better, darker, significant and more atmospheric this was especially true in the modern warfare 2 campaign.
Overall I'm greatly enjoying this display, I hope it lasts me a very long time as I baby it about as much as someone could possibly recommend babying an OLED. I personally use brave browser with the darkreader extension, use windows dark theme, a Screensaver after 2 minutes of not being at my desk, I hide my Taskbar, and I make sure that in any games there's no static red anywhere. I absolutely love that after four hours of use on this panel, when shut off it'll do an automatic pixel refresh. Now that doesn't mean this panel is susceptible to any burn-in whatsoever, it is an oled panel after all..but with a lot of TLC and awareness of what you have on your display, the likeliness of it burning in is about as likely as a meteor striking your house and even if SOMEHOW you do everything I recommend and it still burns in, well Dell has your back with a three year warranty. Just make sure you register it on their website when you get the display. However, and I cannot stress this enough whatsoever, this display, much like any oled display, is probably not the ideal choice if you're somebody who works from home and sits infront of their computer for an asinine amount of time. This is pretty much ideal for gamers who game for long periods of time where stuff is happening on the screen constantly.
Again though, Im loving this display, it has been nothing short of a game changer for me and leaves me excited for the future of oled monitors. I'm in no rush to upgrade my pc to a 4090 an 13900k to game in 4k 120fps, and as an owner of both a 4k oled and now this, there really isn't that HARDCORE of a noticeable difference imo and this is perfect for my current pc specs. Couldn't be happier, couldn't rate this higher, trust me you're going to want this badboy when it comes back and isn't being scalped for 1600.
Reviewed in the United States on October 29, 2022
[Some gripes I have]
Firstly the packaging it came in, though good, needs serious improvement. Primarily the wrapping it comes in leaves bubble wrap stains on the display which looks abysmal and though some reports claim they were never able to get these markings off their panels, mine came off with just a bit of screen cleaner and a good wipe.
I also dislike that there's no ability to personally upgrade the firmware. This results in having to buy an entirely new panel if a better firmware becomes available and that's a bit asinine with how expensive this display is.
The blacks aren't super good if you're in a bright room due to problems with ambient lighting, which could take away from the enjoyment you get from the display, so it's, in my opinion anyways, most enjoyable in a darker room which is primarily where Im using it.
No HDMI 2.1 which is extremely disappointing as this hurts the ability to use this monitor in its full capacity on a gaming console. That doesn't affect me however because I have an LG 55 inch oled for just such the occasion and primarily pc game. Fortunately for me.
The ultra wide aspect of this display has been.. an adjustment period as well. Although overall the quality of this is, as aforementioned, incredible, it's worth pointing out that it takes a lot of adjusting if you're coming from your typical 16:9 displays and you'll see this primarily in things like watching YouTube videos, movies, and in some video games. You especially notice the difference in one of my worst examples, the game Hell Let Loose. I absolutely cannot play it in 21:9 whatsoever. Just cannot. It's so stretched out and hideous looking that it almost made me nauseous. And that sucks primarily because that's one of my favorite games, and 16:9 leaves black bars on the sides of the game which isn't a huge deal but I digress. So expect not all your games to look ideal to you when getting this and potentially having to compromise.
[Praise and tips]
Frankly I just don't have anything short of absolute praise for this display. I've found the best experience to be sitting back a few feet from my desk with a controller, or my wireless mouse and keyboard upon my lap-table. I personally use HDR 400 true black over the HDR 1000 option because it truly, in my opinion of course, looks insanely better, darker, significant and more atmospheric this was especially true in the modern warfare 2 campaign.
Overall I'm greatly enjoying this display, I hope it lasts me a very long time as I baby it about as much as someone could possibly recommend babying an OLED. I personally use brave browser with the darkreader extension, use windows dark theme, a Screensaver after 2 minutes of not being at my desk, I hide my Taskbar, and I make sure that in any games there's no static red anywhere. I absolutely love that after four hours of use on this panel, when shut off it'll do an automatic pixel refresh. Now that doesn't mean this panel is susceptible to any burn-in whatsoever, it is an oled panel after all..but with a lot of TLC and awareness of what you have on your display, the likeliness of it burning in is about as likely as a meteor striking your house and even if SOMEHOW you do everything I recommend and it still burns in, well Dell has your back with a three year warranty. Just make sure you register it on their website when you get the display. However, and I cannot stress this enough whatsoever, this display, much like any oled display, is probably not the ideal choice if you're somebody who works from home and sits infront of their computer for an asinine amount of time. This is pretty much ideal for gamers who game for long periods of time where stuff is happening on the screen constantly.
Again though, Im loving this display, it has been nothing short of a game changer for me and leaves me excited for the future of oled monitors. I'm in no rush to upgrade my pc to a 4090 an 13900k to game in 4k 120fps, and as an owner of both a 4k oled and now this, there really isn't that HARDCORE of a noticeable difference imo and this is perfect for my current pc specs. Couldn't be happier, couldn't rate this higher, trust me you're going to want this badboy when it comes back and isn't being scalped for 1600.
I decided to just try an OLED monitor to see what the difference would be, and even though the Alienware is significantly more expensive, I simply can't go back. The colors, clarity, settings, construction and connectivity are incredible.
Attached are images compared to my high-end laptop screen and 27" IPS. The contrast, colors, and clarity are just amazing. I am a software developer (not a gamer), so the deep blacks and color accuracy make working in editors extremely pleasant. If there was one complaint, the text isn't quite as sharp as I would like (mainly dark text on light backgrounds) due to a side effect of OLED technology, but you get used to it. I also tempted my fate by ordering "Used - Acceptable" from Amazon to save several hundred dollars, and to be honest it appears to be completely unused. All original packaging items were present, and the screen/panel didn't even have a single fingerprint.
All in all, it seems that I prefer Dell monitors, and this Alienware does not disappoint. Even though I paid several hundred dollars more than I wanted, you get what you pay for. And if your livelihood is staring at monitors for 6-8 hours a day like me, it's completely worth it.
I am writing because there are significant issues with this monitor for some people.
Let me start off by saying the monitor itself is beautiful and looks great.
However,
Upon using the monitor, within 3 days I developed a severe eye disorder in my left eye. After using the monitor at night I would wake up and feel like something is in my eye. This would cause significant pain and extreme light sensitivity. I literally would be screaming from the burning. I ended up going to an Opthmologist and they thought I was just scratching myself upon waking up and prescribed me eye drops. Using the eye drops the problem did not go away and just got worse and worse while using the monitor. I finally decided to take a break from the monitor and noticed an immediate difference. No more eye pain at all and the symptoms seemingly disappeared.
From my research, this seems to affect a low % of people. I am not the only one with this issue. However, most people do not have this issue.
That being said, even if it affecting 10-20% of the users who try the monitor...
IT IS A DANGEROUS PRODUCT.
Alienware should recall all of these units. There seems to be a significant issue and who knows the long term affects of using this monitor, even for people who are not affected.
Top reviews from other countries
El embalaje no fué de mi agrado, se empaquetó en una caja mas grande haciendo que la caja del monitor golpeara facilmente cuando se estuviera transportando
I waited two years for this monitor to come down in price and it was delivered damaged. This is not my fault. I even offered to keep it with maybe a discount. No go.
I called Dell and after some photos were exchanged and I followed instructions to try and clean the glass with isopropyl and a micro-fibre cloth to no avail, I was told that a new screen would be sent.
I would also not have to wait until they received the scratched one back but I just had to put the damaged one in the box the new one is coming in and use the prepaid return label that will be supplied. All at no cost to me.
Now THAT is customer service.
Apparently this is an older model that had no screen protector just tape and bubble wrap which left a ton of scratches. Or it was returned already. Guess that's why the sale price....
Not recommended unless you go directly to the manufacturer.
Reviewed in Canada on May 27, 2024
I waited two years for this monitor to come down in price and it was delivered damaged. This is not my fault. I even offered to keep it with maybe a discount. No go.
I called Dell and after some photos were exchanged and I followed instructions to try and clean the glass with isopropyl and a micro-fibre cloth to no avail, I was told that a new screen would be sent.
I would also not have to wait until they received the scratched one back but I just had to put the damaged one in the box the new one is coming in and use the prepaid return label that will be supplied. All at no cost to me.
Now THAT is customer service.
Apparently this is an older model that had no screen protector just tape and bubble wrap which left a ton of scratches. Or it was returned already. Guess that's why the sale price....
Not recommended unless you go directly to the manufacturer.