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The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition (J-B Lencioni Series Book 43) 1st Edition, Kindle Edition

4.6 4.6 out of 5 stars 13,330 ratings

The New York Times best-selling team leadership handbook for modern executives, managers, and organizations

After her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she could not have known when she accepted the job, however, was just how dysfunctional her team was, and how team members would challenge her in ways that no one ever had before.

For twenty years, The Five Dysfunctions of a Team has been engaging audiences with a page-turning, realistic fable that follows the travails of Kathryn Petersen, DecisionTech’s CEO, as she faces the ultimate leadership crisis. She must unite a team in such disarray that it threatens to derail the entire company.

Equal parts leadership fable and business handbook, this definitive source on teamwork by Patrick Lencioni reveals the five behavioral tendencies that go to the heart of why even the best teams struggle. He offers a powerful model and step-by-step guide for overcoming those dysfunctions and getting every one rowing in the same direction.

Today, the lessons in The Five Dysfunctions of a Team are more relevant than ever. This special anniversary edition celebrates one of the best-selling business books of all time with a new foreword from the author that reflects on its legacy and lessons.

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The Five Dysfunctions of a Team Model

five dysfunctions of a team book, patrick lencioni, teamwork book, leadership book, leading a team

Like it or not, all teams are potentially dysfunctional. This is inevitable because they are made up of fallible, imperfect human beings. From the basketball coach to the executive suite, politics and confusion are more the rule than the exception. However, facing dysfunction and focusing on teamwork is particularly critical at the top of an organization because the executive team sets the tone for how all employees work with one another. Fortunately, there is hope. Counter to conventional wisdom, the causes of dysfunction are both identifiable and curable. The first step toward reducing politics and confusion within your team is to understand that there are five dysfunctions to contend with, and address each that applies, one by one.

DYSFUNCTION #1: ABSENCE OF TRUST

The fear of being vulnerable with team members prevents building of trust within the team.

DYSFUNCTION #2: FEAR OF CONFLICT

The desire to preserve artificial harmony stifles the occurrence of productive, ideological conflict.

DYSFUNCTION #3: LACK OF COMMITMENT

The lack of clarity or buy-in prevents team members from making decisions they will stick to.

DYSFUNCTION #4: AVOIDANCE OF ACCOUNTABILITY

The need to avoid interpersonal discomfort prevents team members from holding one another accountable for their behaviors and performance.

DYSFUNCTION #5: INATTENTION TO RESULTS

The pursuit of individual goals and personal status erodes the focus on collective success.

Editorial Reviews

Amazon.com Review

Once again using an astutely written fictional tale to unambiguously but painlessly deliver some hard truths about critical business procedures, Patrick Lencioni targets group behavior in the final entry of his trilogy of corporate fables. And like those preceding it, The Five Dysfunctions of a Team is an entertaining, quick read filled with useful information that will prove easy to digest and implement. This time, Lencioni weaves his lessons around the story of a troubled Silicon Valley firm and its unexpected choice for a new CEO: an old-school manager who had retired from a traditional manufacturing company two years earlier at age 55. Showing exactly how existing personnel failed to function as a unit, and precisely how the new boss worked to reestablish that essential conduct, the book's first part colorfully illustrates the ways that teamwork can elude even the most dedicated individuals--and be restored by an insightful leader. A second part offers details on Lencioni's "five dysfunctions" (absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results), along with a questionnaire for readers to use in evaluating their own teams and specifics to help them understand and overcome these common shortcomings. Like the author's previous books, The Five Temptations of a CEO and Obsessions of an Extraordinary Executive, this is highly recommended. --Howard Rothman

From Publishers Weekly

In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group. 100,000 first printing.

Product details

  • ASIN ‏ : ‎ B006960LQW
  • Publisher ‏ : ‎ Jossey-Bass; 1st edition (November 17, 2011)
  • Publication date ‏ : ‎ November 17, 2011
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 1247 KB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 242 pages
  • Page numbers source ISBN ‏ : ‎ 0787960756
  • Customer Reviews:
    4.6 4.6 out of 5 stars 13,330 ratings

About the author

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Patrick M. Lencioni
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Patrick Lencioni is founder and president of The Table Group, a firm dedicated to helping leaders improve their organizations’ health since 1997. His principles have been embraced by leaders around the world and adopted by organizations of virtually every kind including multinational corporations, entrepreneurial ventures, professional sports teams, the military, nonprofits, schools, and churches.

Lencioni is the author of ten business books with over three million copies sold worldwide. His work has appeared in the Wall Street Journal, Harvard Business Review, Fortune, Bloomberg Businessweek, and USA Today.

Prior to founding The Table Group, Lencioni served on the executive team at Sybase, Inc. He started his career at Bain & Company and later worked at Oracle Corporation.

Lencioni lives in the San Francisco Bay Area with his wife and their four sons.

To learn more about Patrick and The Table Group, please visit www.tablegroup.com.

Customer reviews

4.6 out of 5 stars
13,330 global ratings

Customers say

Customers find the book very easy to read and well-written. They appreciate the great basic concepts and lessons it provides. Readers also find the story engaging, fun, and interesting. They appreciate the comprehensive list of insights and key factors at play with all teams. Additionally, they mention the book is hard to put down and easy to apply to any team.

AI-generated from the text of customer reviews

1,071 customers mention "Readability"1,056 positive15 negative

Customers find the book very readable, clear, and written using common everyday language. They say the story is well-written and engaging. Readers also mention the principles appear simple.

"...This book is great, I think I have already seen some tangible progress in my actions as a team member, and I feel like my current team..." Read more

"...What I really liked about this book was just how well written the story was so are immersed in the world of an executive team and see the tensions..." Read more

"...It is well written, easy to read and understand, and really gets to the heart of how companies can form good leadership teams...." Read more

"...The book is a VERY quick read (probably an hour cover to cover) and will make a thoughtful manager completely re-think whether his or her team is..." Read more

862 customers mention "Book content"854 positive8 negative

Customers find the book content great, basic, and fun. They say it provides a better understanding of what needs to change in their teams. Readers also mention it illustrates leadership team best practices through a story about a fictitious enterprise. In addition, they say the book is informative, useful, and helpful.

"...we had as a class was one of the most enjoyable and intellectually interesting conversations I have ever been a part of...." Read more

"...It does feel just a bit contrived to me. The situations are relate-able, but they feel just a little forced... like the situations are designed to..." Read more

"...The story part is entertaining and effectively demonstrates the steps to team effectiveness...." Read more

"...This book was much more team oriented, helping me to guide everyone of my direct reports in how they could be better managers and how we can..." Read more

173 customers mention "Story length"140 positive33 negative

Customers find the story length of the book great. They say it's told in a fable setting with a made-up company and staff. Readers also appreciate how the author married theory with a story. They mention the book is short, compelling, and interesting.

"...It's a nicely crafted story: short chapters, cliff hangers, good dialogue and believable and messy business situations...." Read more

"...I believe Lencioni’s tactic to transform his lesson into a fictional story was brilliant...." Read more

"...This is a short read but it’s compelling with memorable characters and great lessons...." Read more

"...The overview of the model referenced throughout the story is particularly useful and would certainly be valuable in isolation...." Read more

116 customers mention "Enjoyment"92 positive24 negative

Customers find the writing engaging and fun. They say the story is entertaining and effectively demonstrates the steps to teamwork. Readers also mention the good ideas are conveyed in an entertaining format that helps them frame abstract concepts. Additionally, they describe the book as refreshing and thought-provoking.

"...safely say the 3 hour discussion we had as a class was one of the most enjoyable and intellectually interesting conversations I have ever been a..." Read more

"...The story part is entertaining and effectively demonstrates the steps to team effectiveness...." Read more

"...I guess it's easy to read - 3 hours tops, has some entertainment value so it doesn't feel like work, and you may have the illusion that you learned..." Read more

"...lack of commitment, lowering of standards, and the ignoring of results that matter...." Read more

91 customers mention "Clarity"66 positive25 negative

Customers find the book clear, providing a comprehensive list of insights that are actionable. They say the story makes it easy to internalize the different dysfunctions and what considerations need to be made. Readers also mention the book has profound potential and weaves corrective behaviors into the narrative. In addition, they say the book captures and diagnoses the culture very well.

"...Each part of the model is interlocked. It's pointless working on one part without addressing the others...." Read more

"...Reminiscent of the tools employed by consultants, the model provides clear assessments, recommended exercises, and simple diagrams, with specific..." Read more

"...open about what she sees, Kathryn engages in double-talk, withholds valuable information, openly plays favorites, happily creates chaos, and gets a..." Read more

"...The points they make about trust and conflict are especially thought provoking. I recommend it." Read more

52 customers mention "Ease of implementation"42 positive10 negative

Customers find the book easy to read and apply to any team. They say it's hard to put down and relatively easy to make connections between the theory in the book. Readers also mention the book is not too deep and easy to pick up where they left off.

"...It was easy to follow along and in many of the situations mentioned was relatable...." Read more

"Lencioni's book has become a classic by now. It's easy, upbeat writing style reinforces the lessons we learned as we became independent and learned..." Read more

"...I read it in two evenings, it is not too deep and it is easy to pick up where you left off...." Read more

"...This was a really easy, quick read that everyone can benefit from rather than a dry dissertation of someone else's idea of success that just goes..." Read more

49 customers mention "Style"49 positive0 negative

Customers find the book's style creative, illustrative, and informative. They say it's an excellent tool for illustrating the typically difficult-to-understand concepts of management teams. Readers also mention the pyramid is a simple visual that provides a fascinating look into how to manage a team successfully.

"...what sorts of behaviors will be better or worse, but it's a reasonably good framework for looking at a team and judging it's overall..." Read more

"...provide excellent background, theoretical understanding, and specific tasking to address the..." Read more

"...the model provides clear assessments, recommended exercises, and simple diagrams, with specific guidelines for the team leader at each step...." Read more

"...basic concepts in a fun way - through story telling, but in a very realistic manner...." Read more

37 customers mention "Authenticity"28 positive9 negative

Customers find the dialogues natural and true to real life. They appreciate the clarity of each dysfunction and how to overcome them. Readers also say the book takes a more realistic, storied approach.

"Great book! Appreciate the clarity of each dysfunction and how to overcome them...." Read more

"...will still identify valuable strategies for building functional, honest, and open teams...." Read more

"...This is the best book on understanding the typical dysfunction within organizations and practical suggestions for how to build better teamwork." Read more

"...It does feel just a bit contrived to me...." Read more

I highly recommend this book to all seeking to maximize the potential ...
5 out of 5 stars
I highly recommend this book to all seeking to maximize the potential ...
A superb analysis and practical guide to achieving excellence on teams. I highly recommend this book to all seeking to maximize the potential of their teams in any sector of life. I recently used this book and it's workbook to assist the Baylor Women's tennis team in working toward their goals as a team!
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Top reviews from the United States

Reviewed in the United States on November 13, 2012
I'll start by saying that this was a required book for an MBA course I am taking. It was maybe the fifth book in the semester, and while the first few were good reads and were sort of helpful, they weren't captivating. I figured the Five Dysfunctions would be along those same lines... I ended up loving it.

The first 3/4 is a narrative following the newly hired CEO of a once-great tech company, now on the down-turn due to lack of leadership at the top and of course a highly dysfunctional (almost humerus) management team. Of course, there was a great cast of characters who were chalk full of dysfunction and most importantly, mirror exact teammates I have worked with in the past, making the story relevant to my life. The CEO took the characters through the 5 dysfunctions of a team, explaining where each of them were at fault, and encouraging them to be open and productively-confrontational in order to build on their individual strengths and face their weaknesses. The last 1/4 of the book started with a short quiz where you answered questions about a team you have worked with, and then based on where you scored low, offered suggestions for ways you and the team could improve.

Amazingly, every person (including me, who has been known to skim these "business help" books from time to time) in the 60 person class read the book, and I can safely say the 3 hour discussion we had as a class was one of the most enjoyable and intellectually interesting conversations I have ever been a part of. I would be shocked if there was a single person who did not learn something about themselves from the discussion.

This book is great, I think I have already seen some tangible progress in my actions as a team member, and I feel like my current team (who also read the book) have been better functioning since reading it/our discussion.

Highly recommended for anyone looking to improve their ability to contribute to teams, whether you are a manager, or a team member looking for ways to be a better person.
5 people found this helpful
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Reviewed in the United States on May 10, 2014
This is a novel, not a reference book, but the storytelling works fairly well. Consequently, while it works okay for replicating the success in the story within your own team, if you happen across a situation that falls outside something they addressed in the story, you may be a bit lost in how best to deal with it. That's the nature of dealing with a novel instead of a direct implementation guide. On the plus side, it's a heck of a lot easier to read a story than a dry manual. :)

It does feel just a bit contrived to me. The situations are relate-able, but they feel just a little forced... like the situations are designed to fit the lessons, rather than being strictly based in reality. The company and characters sometimes don't feel *real*... they feel as though they were designed to be generic, so as to be more generally relate-able... but in so doing they lose a dimension of their personality, and it's (paradoxically) harder to relate to them very deeply. It makes the story feel rather "jack of all trades, master of none." Which is okay, it provides a solid all-around basis, but I'd also want something more specific to either my industry or my field, or my particular problems.

The actual 5 dysfunctions seem pretty solid to me. I somewhat disagree on just how bad each one might be and what sorts of behaviors will be better or worse, but it's a reasonably good framework for looking at a team and judging it's overall effectiveness.

I do suspect that the book does not stress the lower dysfunctions (particularly the lowest one, lack of trust) strongly enough. This is based on my own experience- people want to try and talk about failures at all levels of the pyramid, but the reality is it's extremely difficult to effectively solve any problems above trust, until trust is already solved. Therefore, I believe it would be better to focus heavily on trust only until you're sure it's really nailed down, then move up the pyramid. Even the team in the story makes this mistake, and consequently backslides easily. I believe the book does not do enough to dissuade readers from trying to fix problems at every level right off the bat.

To my earlier point of wanting a more focused book, I will add that if you're looking to fix an IT department specifically I'd *highly* recommend "The Phoenix Project" by Gene Kim, even instead of this one. This is still good (and there's a lot of info that's complementary), but that one is just flat better, for that specific scenario. It is also in novel form, but reads much more naturally to me (as an IT manager). I could certainly relate to things in 5 Dysfunctions, but I could feel the protagonists challenges in my soul in TPP. It's a whole other level of precision and applicability. I imagine there may be books like this for other disciplines.
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Top reviews from other countries

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Amazon Customer
5.0 out of 5 stars Very good
Reviewed in Canada on July 9, 2024
Very good product
Eduardo
5.0 out of 5 stars Excelente livro
Reviewed in Brazil on April 24, 2023
Importante perspectiva sobre a liderança de times
T. Fernandes
5.0 out of 5 stars The Five Dysfunctions of a Team: feedback
Reviewed in Spain on August 27, 2024
Easy to read and very pleasant, as the subjects are presented as a story
Abdelbaki Mohamed
5.0 out of 5 stars Nice book
Reviewed in the United Arab Emirates on August 25, 2024
Nice book to navigate reasons behind team less productivity
Diem
5.0 out of 5 stars relatable for any leadership group
Reviewed in the United Kingdom on July 8, 2024
The style is easy to follow ( I have the original on audible). Exercises in this version are great for planning a facilitated leadership day

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