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Preventing ITSM Implementation Disruptions

28 Oct 2024

Implementing an IT Service Management (ITSM) system is a significant undertaking that can bring substantial benefits to an organization, including improved efficiency, better service delivery, and enhanced customer satisfaction.

Building Your Own IT Service Catalogue

18 Oct 2024

Service catalogues are a critical component of IT Service Management (ITSM) as they allow organisations to provide a structured and streamlined way for users to request services and items they need to perform their job.

Staying Ahead of Regulatory Changes in ITSM

18 Oct 2024

Staying compliant with regulatory changes in Information Technology Service Management (ITSM) is more critical than ever.

Measure ITSM Performance for Success

02 Oct 2024

IT Service Management (ITSM) has become a critical aspect of businesses of all sizes. ITSM aims to align IT services with the needs of the organization and its customers, while ensuring they are delivered efficiently and effectively. But how do you know when alignment is achieved? Businesses must measure their ITSM performance by using the right metrics to identify successful alignment and its benefits.

Scaling Your ITSM Solution

30 Sep 2024

Discover how scalable, flexible ITSM solutions can meet evolving business needs and drive growth. Learn strategies for effective ITSM scaling.

Ensuring Data Security and Privacy in ITSM

19 Sep 2024

Data security and privacy are becoming increasingly critical priorities for all organizations. As businesses rely on IT Service Management (ITSM) to streamline their operations and deliver services, ensuring secure ITSM practices is essential to safeguard sensitive data and comply with evolving regulations.

Expanding the Self-Service Portal Beyond ITSM: 5 use cases

18 Sep 2024

Expand your IT self-service portal beyond ITSM with 5 key use cases. Discover how departments like HR, facilities, and finance can streamline services and boost efficiency using a unified platform.

On Premise vs Cloud Based ITSM

16 Sep 2024

When it comes to choosing an ITSM tool, you might be wondering whether an on-premise or cloud-based solution is right for you. There are pros and cons to each, and the decision ultimately depends on your unique needs and preferences.

ITSM Compliance with Ease

29 Aug 2024

In today's highly regulated business environment, ensuring compliance with various IT regulations is a critical aspect of effective ITSM.

Integrating Legacy Systems with Modern ITSM Solutions

28 Aug 2024

Businesses are increasingly adopting modern IT Service Management (ITSM) solutions to enhance efficiency, improve service delivery, and stay competitive. However, many organizations still rely on legacy systems that have been in place for years, or even decades.

ITSM Challenges in the Energy and Utilities Sector

27 Aug 2024

IT Service Management (ITSM) is critically important to the Energy and Utilities sector and provides a structured framework for delivering and managing IT services that are essential for ensuring operational efficiency, regulatory compliance, and customer satisfaction.

Cool kids code

23 Aug 2024

It’s 2024 and the thought of teaching children basic typing skills is almost amusing - have you ever seen a toddler navigate an iPad? Children are growing up with computer skills as second nature, which is why it has become increasingly important to teach kids coding skills from an early age.

Alemba SysAdmin 2024 Awards

08 Aug 2024

We are thrilled to announce Isabelle Morley as the winner of the Alemba Best SysAdmin Award 2024! Isaballe, a Senior Service Desk Analyst and System Administrator at a UK Public Sector organization, has been recognized for her exceptional contributions, innovative thinking, and unwavering dedication to excellence in IT Service Management.

Mitigating Risk During ITSM Implementations

05 Aug 2024

Effective IT Service Management (ITSM) is essential for maintaining smooth and efficient IT operations. However, the implementation of ITSM processes and tools can pose significant risks to business operations if not managed correctly. Disruptions can lead to downtime, financial losses, and a decline in customer satisfaction. It is crucial to adopt comprehensive risk management strategies during ITSM software implementation to mitigate these risks and ensure seamless operations.

Overcome ITSM Budget Constraints

01 Aug 2024

Discover cost-effective ITSM solutions and strategies to manage ITSM within budget constraints without compromising service quality.

Cherwell End Of Life: Transitioning to Alemba Service Manager

22 Jul 2024

The end-of-life announcement for Cherwell Service Management presents significant business implications for organizations currently relying on the Cherwell ITSM tool to administer the delivery of IT Service Management processes.

IT Service Management Success in European Banking

14 Jun 2024

Selecting an IT Service Management (ITSM) tool for European banks presents unique challenges that require careful consideration and strategic planning.

Enhancing Critical Service Delivery for emergency Services

17 May 2024

The efficiency of emergency services is increasingly reliant on robust IT service management (ITSM) solutions. The UK’s Blue Light services, where the rapid coordination and deployment of resources can mean the difference between life and death, the stakes are exceptionally high.

Alemba Service Manager Helping the Environment

19 Apr 2024

Organizations are increasingly expected to conduct environmental audits to comply with various environmental regulations and demonstrate commitment to sustainable practices. Audits are important for assessing how an organization impacts the environment. They also ensure that the organization complies with environmental laws such as the Environmental Protection Act and ISO 14001.

Top 10 ITSM Benefits

12 Apr 2024

Organisations greatly depend on Information Technology (IT) to manage their activities, provide services, and sustain a competitive advantage. However, managing IT services efficiently and effectively can be a daunting task, especially as organisations grow and technology evolves.

Emerging Trends in ITSM Webinar: Highlights

04 Mar 2024

Alemba’s recent webinar on Emerging Trends in ITSM provided valuable insights into key industry developments.

Optimising ITSM for Local Authorities

16 Feb 2024

Local authorities are vital public institutions responsible for providing essential services to communities. These services encompass everything from education and housing to waste management and public safety.

Promote your Service Portal

02 Feb 2024

So, you’ve done the hard work and built a comprehensive Service Request catalogue for your service delivery department, complete with a self-service portal to allow your users to log requests quickly and easily.

Making NHS Trusts an ITSM Powerhouse

13 Dec 2023

With over 1.5 million employees, the National Health Service (NHS) in the United Kingdom is the second largest, and possibly the most complex, organisation globally, serving more than 67 million residents. 

GigaOm Highlights Alemba as Outperformer

08 Nov 2023

Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.

8 Tips for Writing Knowledge Base Articles

31 Jul 2023

Keeping your knowledge base up to date with relevant, accessible and easy-to-follow knowledge articles is essential for successful knowledge management.

Build and Maintain an ITSM Knowledge Base

26 Jul 2023

A knowledge base is a centralised repository of information that is organised and structured in a way that makes it easy to find and access. It can be used to store and manage a wide range of information, including documentation, best practices, procedures, and other knowledge assets.

What is an ITSM Tool?

03 Jul 2023

IT Service Management (ITSM) tools are vital in today's rapidly evolving technological landscape. Businesses rely heavily on their IT infrastructure to drive operations, deliver services, and maintain a competitive edge. A well-configured ITSM tool plays a critical role in ensuring the effective and efficient delivery of IT services to meet business needs and align with organisational goals.

6 Reasons to Choose ASM as your ITSM Tool

27 Jun 2023

When it comes to selecting an ITSM tool, Alemba Service Manager offers several compelling reasons to be considered as your top choice. Here are six reasons to choose Alemba Service Manager:

ASM certified for 18 ITSM Practices

23 Jun 2023

Alemba is pleased to announce that our ITSM tool Alemba Service Manager has been certified for an additional three PinkVERIFY ITSM processes:

Building a Business Case for Your ITSM Software Purchase

22 Jun 2023

An effective IT Service Management (ITSM) tool is a vital component to manage your IT operations, enabling your organisation to evolve and grow. Obtaining buy-in from multiple stakeholders for the procurement of an ITSM tool can present challenges, but with the right approach and considerations, it can be achieved.

5 Myths About Your ITSM Tool

13 Mar 2023

IT Service Management (ITSM) software is becoming more and more popular among organizations as a means to streamline their IT operations and enhance service delivery. Nevertheless, there exist a number of myths about ITSM tools that may hinder organizations from fully benefiting from them. This article will debunk five commonly held misconceptions about ITSM tools and offer advice on how to optimize their usage to maximize their value for your organization.

ASM certified for 15 ITIL 4 Practices

03 Mar 2023

Alemba Service Manager v10, Alemba’s IT Service Management (ITSM) software solution, has achieved PinkVERIFY certification for a further three ITIL 4 practices:

Choosing the Right ITSM Solution

20 Feb 2023

Choosing the right IT Service Management (ITSM) solution is essential for any business that wants to improve its service delivery and operational efficiency. With the right ITSM software, you can streamline processes, reduce costs, and improve customer service.

Announcing HERMES

17 Feb 2023

Alemba is proud to announce the release of Alemba Service Manager HERMES v10.6 for General Availability.

ASM Available on G-Cloud 13!

14 Dec 2022

Alemba is pleased to announce that the Alemba Service Manager IT Service Management (ITSM) software solution is now available for purchase on the Crown Commercial Service G-Cloud 13 framework under Lot 2: Cloud Software (SaaS).

Partner Spotlight: Lida Solutions

24 Aug 2022

We caught up with David McKinney, Head of Automation Services at our partner firm Lida Solutions, to find out more about what they have to offer in the IT Service Management field.

Alemba Joins Volaris Group

08 Jun 2022

Latest acquisition builds on growing portfolio of IT service management companies

ASM certified for 12 ITIL 4 processes

04 May 2022

Alemba has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading IT Service Management education and consulting provider.

Announcing EOS

08 Apr 2022

We’re pleased to announce the release of Alemba Service Manager EOS v10.5 as GA (General Availability).

5 Lessons I Learned from The Beatles

21 Dec 2021

I watched Peter Jackson’s excellent new Beatles documentary (“The Beatles: Get Back”) over the weekend as I flopped around after my Covid booster. It was a masterclass in the creative process and highlighted several concepts I thought would work really well in a work context.

ASM certified for 9 ITIL 4 processes

09 Sep 2021

Alemba is pleased to announce that Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices:

ASM now a PinkVERIFY™ Certified ITIL 4 Toolset

04 Mar 2021

Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba's ‘remote delivery first’ approach

17 Jul 2020

The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.

Calling all users!

23 Mar 2020

Are you an Alemba customer?

Coronavirus statement

20 Mar 2020

In these difficult times, Alemba will be ensuring its ability to support our customers, giving priority to those in Healthcare and Local Government and the organisations that support them.

Announcing Alemba Service Manager 10.1.20

05 Mar 2020

Here at Alemba, we’re always proud of our latest releases. It takes a lot of hard graft (and an inordinate amount of caffeine) to make sure that our updates are packed with the kind of enhancements that really make a difference to our users.

Rackspace

13 Feb 2020

Rackspace are helping Alemba build a world-class SaaS solution.

SDI Online Software Exhibition

20 Aug 2019

What can we show you of Alemba Service Manager in just ten minutes? Quite a lot, actually!

Innovations from Alemba Jersey

10 May 2019

ST HELIER, JERSEY – ITSM Software developer Alemba has announced the latest innovation to come from its Jersey-based Innovation Centre.

Alemba Service Manager is here!

04 Apr 2019

You may have noticed a few changes on our website, such as our new logos and a change to our product name.

GSA Advantage

18 Feb 2019

Alemba is pleased to announce that Alemba Service Manager is now available for purchase on the GSA Schedule via our partner, Edge Systems.

Gartner Peer Insights

10 Dec 2018

Alemba has a star rating of 4.4 out of 5 on Gartner Peer Insights in the Service & Support category in the IT Service Management Tools market as of the date of this article.

6 Awesome Resources

25 Jul 2018

Whether you’re a battle-worn ITSM professional or brand new to the game, here are a few resources that may come in handy!