The Age of Artificial Intelligence: Transforming Customer Experiences In Luxury - Report Part 1 Now Available In the exclusive domain of luxury fashion, customer experience is not just a component of the business – it is the heart and soul. The advent of Artificial Intelligence (AI) has opened new avenues for enriching this experience, turning every customer interaction into an opportunity to impress and engage. The role of AI in transforming these experiences is multifaceted, ranging from personalizing shopping journeys to creating immersive digital interactions. Improved retailing can happen through chatbots, voice and face recognition, virtual try-on, and text-to-image conversion, delivering a high degree of personalization. Big data capture and analytics allow brands to learn more about luxury customer profiles, browsing history, abandoned carts, actual purchases, and returns. These individual sets of data represent decision nodes on the customer journey. Our two-part report, "The Age of Artificial Intelligence: Transforming Customer Experiences In Luxury," explores the key ways AI is transforming the luxury shopping journey. Download part 1 of the report by visiting: https://lnkd.in/dKkRKtpF #CXG #CX #Customerexperiencegroup #ai #artificialintelligence #luxurybrands #luxury #industryreport #thoughtleadership #customerexperience
CXG
الاستشارات والخدمات في مجال الأعمال
Dubai، Dubai ٨٤٬٨٣٤ متابع
Transforming Experiences.
نبذة عنا
CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.
- الموقع الإلكتروني
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http://www.cxg.com
رابط خارجي لـ CXG
- المجال المهني
- الاستشارات والخدمات في مجال الأعمال
- حجم الشركة
- ٢٠١ - ٥٠٠ من الموظفين
- المقر الرئيسي
- Dubai, Dubai
- النوع
- شركة يملكها عدد قليل من الأشخاص
- تم التأسيس
- 2006
- التخصصات
- Customer Experience، Luxury market experts، Learning and coaching luxury retail professionals، Market Research، Customer Insights، Employee Experience، Shopper Insights، Customer Feedback، CX transformation، CX Design، Premium retail audits، Omnichannel Customer Experience، CX consulting، CX research and analysis، Customer-centric culture، Customer experience innovation، VOC programs for luxury brands، Luxury retail coaching، Omnichannel Luxury experiences، Customer-centric culture training، Customer feedback management، و Customer experience tracking and optimization
المواقع الجغرافية
موظفين في CXG
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Christophe Caïs
CEO & Board Member, CXG | Luxury & Customer Experience Expert | Keynote Speaker
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Dianne Arguilla-Shimakura
Seasoned Executive with 20 Years of Experience Leading Transformations in Operations,Sales,and Human Resources. #Executive #C-Suite #SeriesA…
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Thibaut Fromageau
Helping brands transform experiences for meaningful impact | CCO at CXG | Expert in CX | Guest speaker
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Salima Jamal
Customer Experience with Premium and Luxury Brands | Investor Relations | Golf lover
التحديثات
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The Age Of Artificial Intelligence: Transforming Customer Experiences In Luxury Part 1 AI-powered deep learning can enable brands to connect the dots by analyzing and interpreting past search selection and purchase behavior to make new suggestions in a personalized, customized, and extrapolated manner that allows for new ideas. Read more by downloading part 1 of the report. Visit: https://lnkd.in/dDjiPBfw #CXG #CX #customerexperiencegroup #ai #customerexperience #artificialintelligence #industryreport #luxury #luxurbrands #personalizedexperiences #thoughtleadership
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In today’s digital age, your brand’s online presence is crucial in shaping customer perceptions and experiences. From websites and social media to personalized communications, a cohesive digital experience is key to building lasting relationships. But which aspect of an online brand experience do you consider to be most crucial? Cast your vote below! #CXG #CX #customerexperiencegroup #customerexperience #brandexperience #onlinebrandexperience #digitaltouchpoints #luxury #luxurybrands #luxuryindustry
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Although many brands prioritize customer outcomes, Voice of the Team (VoT) highlights the importance of Employee Experience (EX). VoT fosters a comprehensive improvement in CX by recognizing and incorporating employee feedback, benefiting both staff and customers. Begin your VoT program today by visiting: https://lnkd.in/d3pjrAWz #CXG #CX #customerexperiencegroup #customerexperience #voiceoftheteam #voiceofteam #employeeexperience
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From sophisticated partnerships to strategic expansions in the luxury sector! This week, an iconic fashion house secures a strategic stake in a renowned outerwear brand, enhancing shareholder influence. Meanwhile, a luxury cosmetics giant launches an immersive beauty experience in London, and a prestigious automobile manufacturer introduces a private design office in New York. Dive into the evolving world of luxury industry dynamics! Link in comments. 👇 #CXG #CX #customerexperience #customerexperiencegroup #luxury #moncler #loreal #canadagoose #balmain #montblanc #rollsroyce
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To stay ahead in the world of luxury CX, brands need a complete view. That’s why our 3-Lens Approach considers three essential perspectives: customers, teams, and experts. By examining challenges through these lenses, we uncover hidden nuances and connections, addressing issues at the root rather than just the symptoms. Swipe through to discover more and contact our CX Consultants today. Link in comments! #CXG #CX #Customerexperiencegroup #customerexperience #consulting #cxstrategy #luxurybrands #luxury
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Meet Michael Hao, Customer Development Manager at CXG in China! 🌟 With five years at CXG, Michael's drive and commitment have significantly shaped our success in China. Off the clock, he’s not only a devoted father to an 8-year-old boy but also a passionate basketball player. Ready to get to know more about Michael? Let’s go! Michael, you're a true Northerner from China who lives in Shanghai. Are there any hometown delicacies you particularly miss? As a native Northerner, noodles are etched in my heart as the taste of home. For me, handmade noodles with braised sauce are an irresistible temptation. Although I have been living in Shanghai for a long time now, I almost always have a meal of handmade noodles at home or visit various noodle shops in Shanghai every week. You already have an 8-year-old boy at such a young age! Could you share a bit about your daily life with your son? I believe there's a significant advantage for young parents like myself in not having a generation gap with our children. Unlike the traditional "father-son relationship," my son and I share more of a bond as true friends. We often address each other as "buddies," and one of the strongest ties that bind us is our habit of sharing stories and cultivating a common language! We've heard you're quite the "pro" basketball player. Could you share more about that with us? My passion for basketball can be traced back to my student days. Initially, playing basketball was merely a pursuit to emulate the coolness of guys. However, fueled by the desire to win, I dedicated myself to endless training sessions, leaving sweat on the court with every effort. Gradually, I realized that basketball offered me more than just athletic prowess: the belief that "losing is not daunting, fear is" continues to guide me through life's challenges with courage. Perhaps this is the true allure of basketball. You're widely acknowledged as fashionable at CXG in China. Any tips for us? While I'm flattered by the title, I believe fashion transcends any prescribed matching formula. Fashion is a deeply personal expression of self, reflecting individual philosophies and tastes. Whether it's Cleanfit, Athflow, Quiet Luxury, High Street, or daring freestyle combinations, what matters most is feeling comfortable and confident in your skin. Embrace your unique style, and you'll effortlessly exude charm and confidence. It's been 5 years at CXG. Would you like to weigh in on your time? Time flies! Over these years as Customer Development manager for CXG China, I've cherished countless memories of laughter, triumphs, and challenges. The minimalist ethos of CXGians (SIMPLICITY) is about maintaining curiosity, fostering passion, and pushing our boundaries! Continuously exploring the world of our (potential) partners, supporting them through every stage of their customer experience evolution, making meaningful impacts, and striving for mutual success. #CXG #BeyondtheDesk
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Traditional selling methods are outdated for both client-facing teams and end-customers. At CXG, we understand the need for brands to shift from a step-by-step approach to a comprehensive one, embracing flows over linear processes and recognizing the power of emotions in the experiences you offer. Start your Signature Experience Design project today. Visit https://lnkd.in/dRdN7yhn #CXG #CX #customerexperiencegroup #signatureexperience #luxury #luxuryindustry #customerexperience #luxurybrands
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From innovative partnerships to strategic acquisitions and significant investments! This week in luxury, notable brands reinforce their market dominance through high-profile real estate purchases and technological collaborations. Meanwhile, a famed hospitality provider introduces an artistically enhanced travel experience, and a beauty giant dives into an immersive brand day in the UK. Discover the latest developments in the luxury industry! Link in comments👇 #CXG #CX #customerexperiencegroup #customerexperience #luxury #belmond #chanel #loreal #rollsroyce #essilorluxotticia #lcatterton #hermes
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Unlock the insights you need to stay ahead of the competition! By diving deep into the nuances of customer interactions, we capture both the tangible and intangible elements that influence customer loyalty and purchase decisions, combining in-store evaluations with in-depth focus groups to offer a comprehensive analysis. Learn more and start your CX Competitor Benchmark project today by visiting: https://lnkd.in/dX2mVBZU #CXG #CX #Customerexperiencegroup #customerexperience #cxbenchmark #luxury #luxuryindustry #luxurybrands