FirstService Residential Manhattan

I had a fantastic experience with FirstService Residential managing our 2-bedroom apartment in Park Slope, Brooklyn. Their service truly stood out for a couple of reasons:

Whenever I needed a repair, the super was incredibly responsive. I could call or text, and the issues were resolved quickly and efficiently.

Communication with our property manager, Edgar, was smooth and accessible. I had multiple channels--email, text, and phone--to ensure that any questions or concerns were addressed promptly.

When we transitioned from our 2-bedroom apartment to a larger 3-bedroom just a few blocks away, the property manager made the process effortless. He coordinated a final walkthrough with the super, provided a glowing recommendation to the new owner of our new place, and ensured that our move-out went well.

Response to Emily S. as of 2/23/24.

We never received an apology although you indicate that I have. If I did receive an apology, was it in a letter, a text or an email? I am not in receipt of any apology. Please send an apology as soon as possible.

Poor Management and Terrible Customer Service

FirstService Residential manages 1 Wall Street Court, and they do a horrible job. The customer service is awful, with wait times exceeding 15 minutes. They are very expensive and overcharge customers regularly. I would not recommend their services.

Margoth Carvajal who was our Application Processor for Flushing Commons was very easy to work with and was extremely detail oriented. She explained the requirements of the application thoroughly, answered our questions and once we finalized the documents, our application was quickly submitted for review. Overall, she assisted my partner and I well during the application process, providing great service.

A big thank you to Taqiyya Williams for making the sale of 4C at 261 West 28th Street seamless. Her professionalism and efficiency are second to none.

Our Assistant Property Manager Wander Fung at Flushing Commons is Great! She always responds quick; she cares about the issues that we bought up to her and addressed them in a timely fashion. I had many wonderful experiences working with her, her professionalism will go a long way and definitely adding value to this company!

COURTNEY JACHIM Is amazing. She has excellent work ethic, is ethical, is super considerate, super amazing and high level of quality customer service. She worked so fast for us and made our lives so much better due to her hard work and getting everything done and communicating every step we asked for support with. We could not have done it without her. Thank you so much for such a great experience. She is a gem!

First Service Residential has been incapable of managing the apartment I'm living in. The level of unresponsiveness defies logic. They use unqualified vendors that damage property and they don't care. Little things become big things because they just don't respond. They're either incompetent or it's intentional. The latest property manager can't even manage to change the hose for a leaking faucet no matter how many emails I've written. And that's the least of the problems. Loose pipes, vibrating pipes, hissing pipes, banging pipes... they don't care if the entire piping system becomes destroyed. On top of whatever's happening... it's abusive. Can't imagine why any landlord would want them managing a property. These photos are just a few examples of what has happened here at the hands of FSR.


They answer right away with false, self-serving, and inaccurate statements. It doesn't change the fact the plumber they sent was not told to address any of the plumbing issues and couldn't even change the hose for the leaking sink which I offered to purchase myself but First Service didn't bother responding.
They sent a junior electrician who checked nothing except the circuit breaker panel and then didn't follow any advice. Meanwhile what is going on here could be dangerous.
They have not sent numerous contractors... just another false statement.
Their own " part time super" reported, banging pipes and other plumbing issues to them, but he was told not to go any further. I have documentation.
They need to start taking responsibility for their fake statements. Obviously I wouldn't be posting reviews if the situation wasn't absolute negligence.
The currently property manager is lost in space. Waste of payroll. Zero communication. I don't know where Customer Service gets their information but it's fabricated.
Sickening to treat people this way. They have no clue what's going on.

This is the kind of company that treats you neither with dignity nor with respect. It's the epitome of New York corporate greed, in its purest form, with minimal service. People buying into the buildings they represent are unhappy. Buyer beware.

ps: don't be fooled by their social media oh write to us we are so sad comment below. I already emailed; of course, no response. Bottom feeders gotta feed, and they are the lowest of the lowest critters.

Taqiyya is the most responsive and attentive portfolio manager I have worked with in NYC. Never has working through a condo board approval been so seamless. It really makes a difference with tight deadlines and all the nuances of making a move to a building in New York. Kudos to the team for having her.