Zoho CRM Review

PROS: The "solid time" spends time on your site and it can affect the ranking of SEO.

CONS: SEO is a big world, to be united in a single, focused campaign for spreading across multiple online marketing strategies. From online social media activities and off-site link building, most successful companies are those who focus on every aspect of SEO.

PROS: Zoho CRM gives the perfect break-up of sales cycle, offering great snapshots of the business via dashboards like "leads by source", "leads by industry", etc. with a high data storage capacity and bulk upload features that makes it easy for users.

CONS: For a company who is using multiple tools of Zoho, these should be integrated into one common home-page rather than having to log in to different URLs for different tools.

PROS: Reporting, field mapping, ease of being able to categorize our clients.

CONS: Very glitchy. A system glitch has created producers and split up some of our clients. The email, notes, and other sections go missing on occasion. Basically, this makes the CRM unusable. Customer support is always very very very slow in resolving any issues. Support is not able to help across Zoho products. Sometimes it really confuses them if you mention something else. The responses are canned. I often think that I am chatting with a bot.

PROS: Zoho offers affordable pricing for the features offered. It is also a clean which makes it easy to use. The best part though is the integration it offers with the Zoho suite of products.

CONS: One main thing I dislike is the UI. Another major disappointment is the lack of integration with a number of third party apps.

PROS: This tool is very simple and has an exhaustive set of features such as for lead management, allowing a salesperson to keep the track of all his leads. It also has a great dashboard that provides detailed and beautiful analytics, as well as integration with other applications like MailChimp, Google Apps, etc.

CONS: Its actions on redundant data need to be improved such that if there is redundant data, it should provide notification to admin as well as stakeholder's involved.

PROS: Once the system is set up, it is extremely efficient. It has space and labels for every field we need, and is very user friendly on both import and export.

CONS: The setup is complicated. You need someone well-versed in the system to create the programming specific to your company.

PROS: Zoho CRM has been very flexible for our needs. Its attributes and pricing was a great fit. It also excels in integration, like its mail integration which was a huge plus for us. Its support team is the best out there.

CONS: It is a bit dated as far as looks go and does not have the user interface to allow for simple color variations. But the biggest weakness for me is the Calendar. I would love to see more flexibility there, reflecting which events are completed, cancelled or no show. It is a very forward looking calendar, but in my business I need to look back and see what transpired at the calendar level, not drilling into activities or clients.

PROS: Great UI. Fast to work with. Zoho appears to be highly efficient. It's cost effective. A CRM that's really easy to use.

CONS: Difficulty in setting up packages/product kits. Duplicates happen (can be managed easily). Decent Outlook Client/Exchange integration. Still needs to work a little quicker. Having three columns instead of two makes room for enhanced usage. A big when it comes to setting up quotes.

PROS: Zoho CRM is giving me full customization. This helps cater to my company's needs. It's a platform that allows me to be innovative and expand with very small restrictions. Affordable for any small-scale business. It gives the chance to compete head on with the bigger competition.

CONS: Other Zoho products have restrictions. For instance, when trying to integrate with Zoho CRM, it won't let me get far. I make use of automation and workflows for my tasks that would normally prevent me from being productive. I'm not at all sure if this is considered a negative thing with Zoho CRM. But it appears to be an out-of-the-box scenario.

PROS: ZOHO CRM grows with the business, as it helps address your growing needs whether it is for campaigns, events, calls, opportunities, pricing, etc. And the ZOHO app for Android works really well.

CONS: I would like to seemore automation for standard and professional versions (workflows, alerts) rather than limiting it to the enterprise version. Also, a friendlier customizable section design would be great (such as a filtering actions). There is also the problem with integrating Zopim Chat.

PROS: You can kick things off free of charge. A non-technical individual can get things going in a few days. That means having the ability to enter activities and leads; translating leads to contacts; and possibly putting in quotes, invoices, orders, and products/services. An advanced user can include fields and sections that cater to certain business requirements. E-mail can also be generated.

CONS: E-mail tech support has been great. They're prompt in catering to inquiries. I hope phone support would be included in the professional version.

PROS: I like everything that came with Zoho. It's user-friendly and data can easily be uploaded from Excel. Great design layout. Simple in including fields to a contact/account/leads and etc... Search, contact filters, and targeted e-mail lists and communication are also easy.

CONS: Can't say, really. We're a subsidiary of a U.S.-based SAAS and a consulting firm headquartered in Russia. At the moment, there's only the two of us. This is a great tool for operating a small-scale business. Question: why do I receive alerts when the main Zoho owner is my boss?

PROS: Zoho CRM offers flexible functionality for small businesses, start ups and non-profits at a fraction of the cost. The CRM not only allows us to manage contacts, but also host our email on their online server for no cost for up to 25 emails. The CRM grows with the company, so we can add functionality as needed.

CONS: Zoho seems to have multiple different platforms that are not always as integrated as they could be. Some of the functionality with the apps are duplicated and occasionally I've found its not as easy to cross-pollinate the data across the platforms as I'd like. There is no single administrative dashboard and several dashboards for the different apps could be better integrated.

PROS: Zoho is great for tracking and analyzing our sales cycle. The custom workflows help manage our processes, and the integration with other apps like Zoho Campaigns, Zoho Survey, and Zoho Creator has been a great benefit to our small business.

CONS: Maybe a better "Social" integration, which is being improved, and integration with LinkedIn would make it better.

PROS: Zoho is a great CRM for your small business if you are just starting out and you don't want to break the bank. It has a lot of features that you can take advantage of with the free version and it has a lot of advanced features you can use if you are willing to pay extra.

CONS: It's a great CRM if you know CRM. Otherwise, you may find it too overwhelming and complicated. At the very least, you'll get value out of it if you use it as a electronic rolodex.

PROS: It's simple in managing the sales life cycle. It's helpful in acuquiring info within open potentials or leads that have yet been contacted. That way you can concentrate in the right path so your business will grow. Information can be viewed in one dashboard so you get to see your operating sales.

CONS: We've been using Zoho CRM for the past seveal years now. And each day, I'm liking it more and more. That translates to zero negatives for this app.

PROS: Zoho CRM happens to be one fine software. It's quick and comes packaged with everything. For the past few months, I've been utilizing it for customer support, reporting, collaborative efforts, and marketing. Handled all my work. Minimizes time and effort in small daily tasks.

CONS: There's nothing much to hate. That's what I love about them. They're constantly trying to improve in all areas. Everyone will love using it. It's cheap regardless if you're opting for their monthly/yearly plan.

PROS: I love how it's within a reasonable price point. It's so simple to use (as long you know your way around tech). In my opinion, it's intuitive. The 2016 roll-out was exceptional. The upgrade was big and given to current users without added charges.

CONS: Customer support is impossible to cater. That could be due to possessing a legacy account type. We have the same upgrades. But it would seem we can't have support access that those in higher verions have. At times, it would say chat is available when in reality it's only sending an e-mail.

PROS: Zoho CRM is intuitive and easy to use with many features included while having reasonable prices. It can be integrated with all the system applications, marketing tools, customer database etc. And its dashboard and customized view features help an organisation analyze its sales pipeline easily and review how each one is performing.

CONS: It is not able to identify the redundant data. Also, it does not provide any reminders for follow-up.

PROS: Zoho CRM happens to be a simplified CRM that I've seen throughout my sales career. It certainly has its upsides. It has simple integration with other internet apps. Customized reports are proven to be important and insightful.

CONS: Zoho also has its downsides when compared to CRM tools. There are duplicate leads which could possibly lead to unsensible data. No cross-checks. With a majority of data is uploaded, the rate of response from Zoho CRM is painstakingly slow.