![What is VoIP and how does it work? What is VoIP and how does it work?](https://images4.cmp.optimizely.com/assets/what-is-voip-hero.jpg/Zz1mMDA3MTU1NjM4NjkxMWVmODYxZGI2YWExYzFhMjA2Yg==?t=20240831121311)
What is VoIP and how does it work?
VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.
While some phone providers rely on third-party services to create a comprehensive phone solution, Zoom Workplace gives you everything you need in one place.
Updated on April 26, 2024
Published on July 07, 2023
We know that phone calls are still the cornerstone of many business interactions, which is why getting it right is so important for your business. Modern-day voice communication needs to go beyond basic phone functionality – it needs to be seamless, flexible, and reliable. And whatever phone solution you choose, you’ll need it to connect to broader communication platforms. Phone-first providers like RingCentral often offer solutions that aren’t optimized for flexible, multi-channel solutions.
RingCentral phone solutions may not have all of the parts needed for you and your team to have the true asynchronous collaboration that you need in today’s flexible work environments. For example, RingCentral:
RingCentral phone solutions also don’t fold into a collaboration-centric, broader architecture that fosters agile, asynchronous work. Services you may need, like conference rooms, contact centers, team chat, and video meeting solutions have to be added onto RingCentral solutions, taking away your ability to consolidate your communications into a single platform. Although their solutions stand on their own, RingCentral implementations can also have a higher total cost of ownership than Zoom Workplace, according to a 2023 Metrigy UCaaS Total Cost of Ownership (TCO) Study, commissioned by Zoom:
“We saw improvement right away. We don’t lose calls anymore. We didn’t have that with RingCentral. Having Zoom Phone in place helps us better engage with our clients, and the metrics and data it provides helped us capitalize on ROI almost immediately,” – John Georgatos, CIO at Mike Morse Law Firm.
Both Zoom and RingCentral offer an SLA-backed uptime guarantee, but it’s possible that something goes wrong between the cloud and your location. SLAs don’t often cover that, but Zoom has a plan for that with Zoom Phone Local Survivability (ZPLS), provided by Zoom Node:
Even though the majority of your work happens on a screen, you might not be thinking about the windows on that screen–and how many times you go between them. According to a study published by the Harvard Business Review, the average person switches between applications nearly 1,200 times each day. That’s the equivalent of four hours per week, or over five full work weeks each year, for each employee at your organization. That’s time you and your colleagues could be spending doing other things.
Clunky, legacy technology binds you to the past, while sucking up the resources you need to take on the future. As you face a tough economic landscape, you need agile, modern technology that also makes the most of your tight budget.
If you’re being asked to justify your IT spending, it’s time to explore how you can consolidate your phone system with other communication solutions. That’s where Zoom Workplace comes in. Our all-in-one offering brings together phone, team chat, whiteboard, meetings, and third-party integrations into a single AI-powered user experience so you don’t have to waste time — or money — switching between apps. Trim costs, get more done, and make the most of your communications, no matter where and how they take place.
Learn more about Zoom Phone, our cloud-based phone solution.