Review Highlights
“Katie Olson treated me to an 80 minute hot stone massage that was incredible.” in 5 reviews
“I am also 6 months pregnant and I appreciate when she kindly reminded me to stay out of the sauna and steam room.” in 14 reviews
“I shared my experience with the staff upon checkout and was told of how Mabel decided to be a massage therapist.” in 2 reviews
Location & Hours
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Amenities and More
Ask the Community
Q:
Are there saunas at this location?
A:
Yes. Sauna and eucalyptus steam room in the ladies shower/waiting area.
Victoria Ann B.
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Overall rating
5 stars
4 stars
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1 star
- Janeece S.Hillsborough, CA070Jul 15, 2024
I've loved this spa for 7-8years now...the facials are always fabulous.
Sadly I'll be looking for a new spa as the products in the bathrooms/showers are not great. They smell like strong/cheap MEN's aftershave and thus that is what you will smell like for the remainder of the day. The shampoo/conditioner and body wash all have this strong manly scent.
For this price point I want the whole experience. I asked for other products but they don't carry anything additional.Helpful 0Thanks 0Love this 0Oh no 0 - Sep 7, 2023
Only water and tea at the spa no snacks and they had a green juice which I didn't like it was sweet. They also offered champagne. Got a 60-minute balancing massage with Oran he was great soft pressure. The massages are $225 with 20% gratuity included so $270 total. I would give it 4 stars since they also aren't open past 5, open kind of late, and need some reading material. I did ask for a snack and they offered me granola and chocolate which they make in-house which is delicious. I had it before on their guided hikes. They don't have any reading material which they do need in the waiting area some magazines and books. Also, they open kind of late at 9:30. Lastly, they should include the sauna and steam room at no charge for hotel guests as part of the resort fee.
Helpful 2Thanks 0Love this 1Oh no 1 - 246390909Jul 30, 2022
This spa was really friendly and not pretentious. I was on the fence about coming here because I kinda felt like I was already spending a bunch of money on our vacation, but my husband convinced that I should get a massage because it was my birthday. Always right, I took his his advice and boy was I glad that I did.
When I got to the spa, I was led to the the locker room where I changed for the massage. From there I was led upstairs to a private room where the massage took place. It was quiet and peaceful.
Overall, the massage was great and the price was actually pretty reasonable for a nice resort. I'll definitely be back to try another spa activity next time we stay!Helpful 7Thanks 0Love this 5Oh no 0 - Jasmina V.Beverly Hills, CA27528Jul 14, 2023
Stayed at the Hyatt Hotel for a few nights. After breakfast one morning we decided to go straight to the pool as we had our bathing suits with us. My husband found a men's changing room but the women's was occupied. As it was right by the spa I popped in and asked to change there. The receptionist immediately turned me down. I then saw a little changing room in their boutique and asked to use it as it was no where near the actual spa entrance but she lied to me with a straight face saying it's an office.
Helpful 0Thanks 0Love this 0Oh no 0 - Angela C.Milton, FL16474Jan 20, 2023
I know this is a late review, but I really can't let it go. Went there about 6 months or so ago, and wanted Botox. I have had it before and had positive results. ( I saw a doctor for my previous injections.) Woman who gave me injections insisted that Botox wouldn't help me because my wrinkles were deep. Proceded to try to sell me a $1200 facial instead. I declined, and she gave me my botox, I am totally convinced it was sterile water. I will never go back. No I don't want to come back at a discount, so don't even try. I am chalking this up to experience.
Helpful 0Thanks 0Love this 0Oh no 0 - Annette F.Rowland Heights, CA310148Sep 1, 2022
Ok . No jacuzzi. Spa area isn't updated. Flooring needs to be updated. Great service, ok massage
Helpful 1Thanks 1Love this 0Oh no 0 - Tulané D.Incline Village, NV14522020Feb 21, 2020Updated review
My visit to Stillwater Spa today was completely worth an updated review on yelp.
I booked a later appointment after 2 1/2 months without a hydrafacial, while booking I just selected "female". I was greeted, very professionally, by Angela. She immediately was so nurturing and kind. She asked me about my skin and was super professional. The hydrafacial I received from her may have been the best I've EVER had. She literally went over every part of my face, multiple times, and was soooooooo precise. She was so kind to me and so committed to helping my acne clear up. I literally will only go to her from now on. She is amazing. Thank you SO much Angela!Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Erica K.
Sep 18, 2019
Thank you so much for joining us, and for taking the time to leave such a kind review. I'm so glad to hear my team made your hours with us relaxing and peaceful and will be sure to share your compliments with Dixie. I hope you love living here in Incline Village - we'll look forward to welcoming you back!
Sep 13, 2019Previous reviewWow!
From start to finish I had a fabulous experience. I chose this spa just because they were the closest spa to me that offered the HydraFacial. The spa itself is absolutely perfect, I was offered a locker, robe, delicious infused water, and a really lovely waiting area. With your purchase you also get access to the sauna, showers, pool and vanities. It really is a great deal.
My actual appointment with Dixie was incredible. She made me feel very comfortable and was so gentle. My skin is literally glowing and I look forward to my continued visits with her now that I am an Incline Village resident.
Can't wait to bring our friends and family to the spa when we come to visit! - Riza A.Vallejo, CA39918419Oct 14, 2019
I am a fan! My husband was kind enough to send me for an afternoon at the spa while we were staying at the Hyatt during my birthday and our anniversary weekend. I definitely left feeling refreshed and relaxed, and thoroughly enjoyed the time I spent getting pampered.
I had an 80 minute massage and a 50 minute facial. Both treatments were bliss and I loved the therapists. The amenities are awesome as well, though I didn't get to indulge in them as long as I should have.
The staff here are amazing as well. At the end of my visit, when I was checking out, the front desk folks let me know they had something for me, and offered me a glass of champagne while I was waiting. I browsed the merchandise, but rather than keep me waiting, they would have whatever it was sent to my room. A little while later, I had a little surprise waiting for me at my room door. The staff had taken the extra step to get me an amazing dessert to celebrate my birthday! I'm so used to the basic birthday greeting, but the fact that the spa staff did that little extra thing for me really made me feel special and so appreciative. It made my day and put the biggest smile on my face.
Stillwater is amongst my top official spa facilities, and I will make it a point to set aside a few hours for a visit to Stillwater spa the next time I'm in Incline Village. Definitely worth it.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Erica K.
Oct 30, 2019
I hope you had a wonderful birthday! Thanks so much for spending it with us! I'm so happy to read that your treatments were great and yes, definitely come early and stay late for your next visit so you can enjoy the Stillwater facilities. Thanks for taking the time to share your experience and leaving us five stars.
- Nov 1, 2018Updated review
It has been a while since I treated myself to a Therapy Thursday facial. Such a renewing experience.
Special "shout out" to Dixie. I was in capable and gentle hands. It was a very slow day at the spa, and Dixie took a few more minutes to work on the tension in my neck and shoulders.
The women in the shop were very pleasant. No problems with check out that I had with some past visits. I appreciated the extra help as I tried to pick out some new products.
Stillwater Spa remains one of my favorite spa experiences. Love the "extra touches" in the lounge area and high-quality products ... soft robe, heavy towels, etc.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Erica K.
Nov 2, 2018
Elaine, I can't tell you how much I appreciate this fabulous note. I'm so happy to learn our Therapy Thursday specials have provided such a renewing experience. I'll be sure to share your note with Dixie, and we'll look forward to welcoming you back on your next visit to Stillwater!
Jun 9, 2015Previous reviewUpdate ... recently enjoyed "Therapy Thursday" with a really good price for an abbreviated massage and also a facial.
I am now sold on facials again. My previous experience at another salon was so awful that I had not had a facial in a long while. But this one was very relaxing, and I felt my skin was very much renewed.
Many nice touches in the spa which made for an enjoyable and relaxing morning.
My only complaint was check out. I was not initially given the discount ... had to ask for it. They were also very late in adding the charge to our bill. Had "issues" with check out on my previous visit. The front desk needs to better train its staff.Oct 17, 2014Previous reviewFelt very pampered and loved all the amenities that came with the Stillwater Massage.
I am always a little anxious about a new massage therapist as I have a favorite at my local spa. My only complaint was that Danielle rattled off the names of all the lotions she would be using. But when she got down to business, she was excellent and really worked out the knots in my neck.
A very relaxing experience!
Hope to splurge at the Stillwater Spa on our next visit to the Hyatt.
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