Mill Valley Auto Service

I had a tire that kept deflating after adding more air. I called Mill Valley Auto Service and they told me to bring my car in and that they were really busy so to expect a wait. Elias immediately saw the nail in my tire. Despite being extremely busy they took care of my car within an hour and were so nice and professional. I will always come back for service here. I couldn't get an appointment in at the maker of my car until the end of the month so I'm glad I found this place. They are priced very fairly and everyone there is nice and doesn't try to take advantage of you like some other auto service places. Everyone should come here for professional, nice, and caring staff and service!

We got out of our car - prepared for a magical hike. All of a sudden I heard a hissing sound. I called my husband over and we discovered that there was a razor blade wedged into our back tire. It was quickly losing air.

We quickly got into the car and we headed back towards the bay. My husband pulled over for gas and to further examine the tire. I noticed across the street - Mill Valley Auto Service. We looked them up on Yelp and we saw their positive ratings and that they did tire repair/replacing etc.

We took some deep breaths and rolled on over.

From the moment we stepped out of the car - we knew our car was in good hands. Lucas - the resident dog was there to greet us - in fine adorable form. As Lucas basked in the shade beneath a nearby car - the owner (I believe) was quick to get our car elevated so that he could examine the tire closer.

He promptly informed us that he thought the tire could be fixed. Without hesitation - him and his incredible team removed the tire and they began working on it.

While we waited we enjoyed the sunny weather and gushed over Lucas the dog. I was particularly impressed with how well set-up Mill Valley Auto service is for customers. Their bathroom is spotless and there was an array of different kinds of coffee and even biscotti while you waited. It's in a ideal location for those who need to kill extended periods of time - next to a fantastic coffee spot and close to a plethora of great stores as well.

Within a couple of minutes we learned that our tire had been successfully patched up. The cost was fantastic and the service couldn't have been more on point.

If you ever find yourself in a similar predicament - come here. The owner(s) and staff are amazing and they will do their best to help you and your vehicle. Thank you Lucas and team for getting our car back on the road and Stinson Beach bound!

Trust.

My car had a sound that was coming from the dashboard . When I called I was told I ( owner ) would be in the car to do a road test so that the sound can be pointed out. When I arrived for my appointment, not only I was told that wasn't the case, but I was asked to authorize them to do the road taste and diagnose it . I was given a form to sign which I did like I do with my mechanic and many mechanics or other professionals that I have had come diagnose an issue with an alliance . Not one word was given on the fact there would be a cost to the diagnosis let alone what that cost would be . The diagnosis after a short time was provided as a little rubber moulding coming off the wind screen which is not big deal. When I arrived to pick up my car to my utter shock and disgust I was charged close to $200 for this simple diagnosis . They went ok to apologize but this doesn't cut it for me as it's unethical to stick a charge for something when not a word of this was mentioned ahead of time . I would not recommend this auto shop to anyone for this unethical unprofessional approach ti business. They said they want to make this right but I think the only thing they can do is refund me the money to make it right . Disgusted utterly . And I plan to take further action .

I can not say enough good things about Paul and the team at Mill Valley Auto Service. I've been going there for around 8 years and he's always taken great care of my car and made me feel confident that I'm not paying for stuff I don't need. Having a mechanic you can trust is so huge, especially if you are someone who doesn't know much about cars and who also lives paycheck to paycheck. (Marin housing is expensive and teachers don't get paid enough!)

Anyway, it's a comfort that when something goes wrong with my car and I start to panic, I know at least I can go to Paul and he'll do his best to get it fixed fast and for the most reasonable price. Thank you Mill Valley Auto Works!

P.S. His adorable dog is usually at the shop - huge bonus.

Best service I have ever had at a repair shop. The team was very responsive, super fast and fair. Came in for an oil change and they noticed a nail in a tire. Changed the tire and only charged me for the parts. Did it all in one day too! What a great group of folks.

Easy place to drop your car and get a cup of coffee at equator down the street or pizza at Junction next door. Highly recommend!

I was quoted $250 dollars to mount & balance four BF Goodrich 33 inch tires. Way too much. Buyer beware. I've been in the automotive business for over 30 years and I have my own auto shop for 9 year's. Now that I don't have my own shop any longer I have to rely on outside businesses like this one for my vehicles. Crazy price for such a simple task.
I've added some pictures of my job's to show I'm not an amateur.
Kmac

Unreasonably overpriced. They charged me $60 to drill in a front license plate. It took a total of 10 minutes.

So grateful for this family business in our community. Great service and hometown feel. I will definitely use them again if needed.

Good vibes. Speedy service. Took them 20 minutes to fix my flat tire and was priced very reasonably. They made a somewhat stressful situation not stressful at all. Bonus points for cute dogs

They are friendly, honest and competent. Towed my car here, I live in Mill Valley. I didn't have a mechanic but I do now!