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“My tow driver, Joe, was the best!” in 2 reviews
“Actual cost was a couple dollars LESS than what they quoted me!!” in 2 reviews
“We were given a time frame and the truck did come in that time frame.” in 2 reviews
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About the Business
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![Photo of Jim and Tim S.](https://s3-media0.fl.yelpcdn.com/buphoto/4-ysdW2FcDGt3S1w1KHrKg/90s.jpg)
Jim and Tim S.
Family owned and operated for forty years in Ohio, Broad & James Auto Care & Towing offers a wide variety of award-winning services for dependable towing and auto repair. We proudly serve all areas of Franklin County, including Columbus and surrounding suburbs, Gahanna, Whitehall, Bexley, Reynoldsburg, and New Albany. We have over 40-employees working with us for you, open 7-days per week and towing year-round 24/7, rain, snow or shine! Towing 24/7, Broad & James relies on its fleet of approximately thirty tow trucks and its trained and experienced drivers.
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Overall rating
48 reviews
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- Howard H.Hillsboro, OH1299Jul 27, 2021
I had a flat tire in Columbus. Used Yelp to find a reliable service. This company did a great job keeping me informed on their arrival. When the technician arrived he assessed the situation and changed the tire out to the spare. The price was reasonable enough for a 92 degree day. I got a copy of the bill and a final text from the company.
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Tom S.
Jul 29, 2021
Hello Howard and thank you for taking the time to share your feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Broad & James Towing and what we offer. Take care!
- Abdul A.Columbus, OH02May 31, 2024
Fixed a bleeding cap fuel for $300
took them less than a day, fastest place I've ever been to.
now obviously being a business it'll cost a little more.
but Quality over Quantity here.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Tom S.
May 31, 2024
Thank you for the fantastic review, Abdul! We're delighted to hear that you appreciated our quick and quality service.
- Abby ..Columbus, OH052Feb 1, 2024
Great experience! Nick was patient as we worked out getting him to where I was. He also explained what tools I would need to perform any future tire changes myself. I got to stay in the warm car while he worked. Definitely will call these folks first every time!
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Tim J.
Feb 2, 2024
Thank you, Abby, for sharing how your experience went! We appreciate you taking the time to give us a shout out and please let us know if we can be of assistance in the future. Enjoy your weekend!
- Lucy B.Venice, FL135152May 14, 2024
From the minute I first spoke to someone, they kept me updated on the progress of the tow. The tow truck driver also called to let me know he had arrived and he also called when he dropped off the trucks. Amazing service!
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Tim J.
May 14, 2024
Lucy, thank you for sharing your feedback with us! We appreciate you choosing us to complete your towing service. We're happy to have been able to keep you informed along the way and thank you for the compliment to our services.
- Caroline F.Cincinnati, OH01Jul 16, 2024
On July 1,2024 Broad and James towing, towed my disabled mother's car from our private residence sitting next to our garage without reason or consent. Saying that the property owner requested it, I am the property owner and I didn't request it! Today on 7/16/24 is requiring me to pay $457.95 to get back property of vehicle they STOLE from me! Isn't that blackmail receiving stolen property? If this isn't rectified within the next 24 hours I'm going to call the Attorney General and find an attorney I'm already making a police report of it !
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Tom S.
Jul 30, 2024
Caroline, we're very sorry to see this review. We take all customer concerns seriously and would like to understand your experience better. Please reach out to us directly so we can discuss this matter further. Thank you for your review.
- Nimrod N.Columbus, OH06Apr 5, 2024
Great experience during a crappy time == big car trouble . Hit all the key buttons -- great customer service = nice,friendly,understanding,responsive & the same each of the interactions,5 times or so. Thanks ,Laura and Jaquelin(sp) and the management,tow driver and technical person I met ; good value == below internet range of estimates ; quick turnaround --- would go back , and have already suggested to friends and family ....
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Tom S.
Apr 19, 2024
We're glad we could be there for you during a difficult time! Thank you for recognizing our commitment to excellent customer service. We appreciate your feedback and will ensure efficiency remains a priority. Thank you for choosing Broad & James Towing!
- Daniel K.OH, OH011Feb 2, 2023
My S2000 needed a tow to get serviced due to a transmission failure. The driver, Greg was super helpful and got my car there safely without damaging the car at all. Keep in mind my car is very very low to the ground - he took extra care of the car and was very meticulous. He took extra time just to make sure everything was safe and no damage could be done to the car while loading and unloading. Greg was very friendly and will definitely request him again if I need a tow for either of my vehicles. I could not have asked for a better driver!
Thank you!Helpful 0Thanks 0Love this 0Oh no 0 - Jasper W.OH, OH01Nov 1, 2023
I took my car too broad and James towing they was rude took them 4 days to even look at my car and didn't even fix the issue won't recommend
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Tom S.
Jan 3, 2024
We're very sorry to see you were not satisfied with your experience. If you have the time, please contact us at (614) 231-8697 and let us know more about what happened so we can hopefully address your concerns.
- Jim B.Brookfield, IL69095Sep 5, 2021
Broad and James answered my call promptly and were able to provide service immediately at 11pm on a Saturday when other companies said I would have to wait until the next day. Anthony, the driver, was professional, courteous, friendly and efficient. He trailered my vehicle safely and removed it without a scratch. Anthony did a great job, making my overall experience as positive as it could have been. Highly recommend.
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Tim J.
Sep 7, 2021
Thank you for taking the time to review our shop, Jim. We appreciate you sharing your experience with us and that Anthony was able to assist with your vehicle needs. Your recommendation is also greatly appreciated; have a great day!
- Ken G.Columbus, OH011Feb 3, 2022
I called these folks in the middle of a winter storm, the day before I was moving, when my car wouldn't start. You know how this usually goes... I was wondering how I could make this move happen with no car. Well, an hour later, that car was on its way to their shop, and I was out to rent a car and try to get back on track. Broad and James was responsive and responsible. They were respectful of the stress on my budget, and they let me leave the car for a few days when I didn't trust it. Once they were done, it's been running great. Would definitely recommend.
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Tim J.
Feb 8, 2022
Ken, thank you for choosing our shop for your towing and automotive repair issues! We're happy to have been able to help during a time of need and that we were able to make things a bit less stressful for you. We also hope your move went well and appreciate you sharing this feedback with us! Have a great remainder of your week!
- Apr 18, 2020
GEICO sent these guys out when my car wouldn't start while running errands. They arrived within 20 minutes when I was told up to an hour. The driver was incredibly professional and helpful. He tried to jump the battery and when that didn't work towed me to where I wanted to go. Thank you!!!
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Tom S.
Apr 19, 2020
Thanks for sharing your experience, Tracy. We were happy to help!
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