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Supplier resource center

Wells Fargo uses SAP Ariba (also referred to as “Ariba” or “Ariba network”) as its source-to-pay system to allow for easier collaboration with suppliers within one system. Benefits include:

  • Ability of suppliers to maintain their own information and update us systematically when information changes.
  • Simplified order processing.
  • Easy catalog creation and storage.
  • Increased efficiencies through automation and touchless invoicing.
  • Ability to track invoice status and where it is in the payment process.
  • Faster payments.

Purpose

We provide companies with the necessary information to become an active or prospective supplier. This information includes:

  • Support for Ariba-related supplier onboarding.
  • Resources for existing supplier maintenance.
  • Procurement terms and conditions, contact information, and tips.
  • Important accounts payable links and FAQs.
  • Ability to submit information on becoming a prospective supplier.
  • Information on our supplier diversity commitment and requirements.    

Definitions of supplier type

  • Onboarding supplier (by invitation only): Actively going through a sourcing/contracting engagement and is not yet transacting with Wells Fargo in the Ariba network.  
  • Existing supplier: Currently holds a contract and/or is transacting with Wells Fargo.
    • Procurement supplier receives purchase orders with detailed information on acquiring goods/services
    • Accounts payable (AP) supplier sends invoices and receives payments for goods/services
  • Prospective supplier: Currently not doing business with Wells Fargo.

An onboarding supplier (by invitation only) is actively going through a sourcing/contracting engagement and is not transacting with Wells Fargo in the Ariba network.  

Requirements to transact with Wells Fargo on the Ariba network:

  1. Receive an invitation from Wells Fargo
  2. Create or sign into your SAP Ariba network account
  3. Complete registration and finance questionnaires
  4. Accept Trading Relationship Request
  5. Establish purchase order (PO) and invoice routing notifications
  6. Establish catalog/integrations (only for applicable suppliers)

Frequently asked questions

What should I do if I’ve received a registration invitation or Trading Relationship Request from Ariba?

After receiving a registration invitation or Trading Relationship Request from Ariba, please review the SAP Ariba Network Transition (PDF) information.

Do I need to register with Wells Fargo?

Yes, please submit the Wells Fargo registration questionnaire.

How do I change my primary contact (i.e. person receiving the Ariba email invitation)?

If you have received the registration questionanaire, you can email [email protected] to change the contact.  

If you have received the modular questionnaires (financial/diversity) you can request your Ariba administrator add the contact who can complete the questionnaires.

How do I register in Ariba and create an ID?

If you’re new to the Ariba network, watch the video tutorial on how to set up your account.

I’m already on the Ariba network. Where do I sign in?

SAP Ariba sign-in

After I’ve registered, will I receive additional questionnaires?

You may receive emails asking to complete a financial and a diversity questionnaire.

Can I change my company information after initial submission?

The primary contact can update your company name, address, banking information, etc., after they have submitted your questionnaire and Wells Fargo has approved it. Sign in to Ariba and select Business Network, then Ariba Proposals & Questionnaires. Open the appropriate questionnaire and select “Revise Response” to make a change.

How can I get help from Ariba?

You can refer to a video tutorial or written instructions to see how to search for solutions in Help Center and contact customer support.

How do I change my administrator?

Read the steps to change your account's administrator, depending on the access you have.

Who can I contact with Wells Fargo-related questions?

It’s recommended that you reach out to the Wells Fargo contact who is purchasing your goods or services. Alternately, you can call the Customer Solution Center at 1-800-794-1522 or email [email protected].

An existing supplier currently holds a contract and/or is transacting with Wells Fargo.

In Ariba, you can:

  • Receive purchase orders (POs).
  • Submit your invoices against POs.
  • Revise invoices.
  • Track invoice status.

Updating your company’s name, address, contact information, banking information, tax ID, or other information

Suppliers who are registered with us must update their information on Ariba:

  1. Sign in to Ariba and select Business Network, then Ariba Proposals & Questionnaires.
  2. Choose the appropriate questionnaire 
  3. Select “Revise Response” and make the change(s)
  4. Select “Submit Entire Response”. We will review and approve the change or return the questionnaire via Ariba for further clarification

Suppliers who are not currently registered with us on Ariba:

  1. Reach out to the Wells Fargo contact who is purchasing your goods or services. Alternately, you can email [email protected]
  2. Specify the type(s) of change(s)
  3. Provide supporting documentation
  4. Ensure any company name change matches the W-9 and invoice. Remittance address changes must agree with the sample invoice

Procurement

Suppliers receive purchase orders (PO) with detailed information on acquiring goods and services.

Frequently asked questions about procurement:

Where can I find my POs in Ariba?

Suppliers in Ariba can track POs by using your PO number (PO#) to see if it has been accepted, reconciled, or rejected.

My PO has an error and is not the same as what I listed on my invoice/quote. Who can I contact?

We prefer that you reach out to the Wells Fargo contact who is purchasing your goods or services. Alternately, you can reach out to Procurement Customer Service by phone at 1-800-933-9360 or by email at [email protected].

What are your U.S. purchase order terms and conditions?

U.S. Purchase Order Terms and Conditions (PDF)

Accounts Payable (AP)

The AP department is responsible for processing supplier invoices for goods received and/or services rendered.

For any questions regarding the status of an invoice, payment status, or any other questions pertaining to AP, please reach out to your line of business contact.

Frequently asked questions about AP:

Where do I submit an invoice?

Suppliers who receive Wells Fargo POs in Ariba must submit their invoices in Ariba against these POs. Required fields are marked with an asterisk (*). Watch the video tutorial for an overview on invoicing.

Suppliers who are not in Ariba should reach out to their Wells Fargo line of business contact.

How can I track the status of my invoice?

Suppliers in Ariba can access all submitted invoices in the account workbench via the Invoice tile, along with their respective statuses.

If you have an Enterprise account, there is an active Invoice tab with a list of all invoices and their statuses. If the status is acknowledged, approved, or paid we have received it.

Suppliers who are not in Ariba should reach out to their Wells Fargo line of business contact. Alternately, you can call our Customer Solution Center at 1-800-794-1522 or email us at [email protected]. 

Why was my invoice rejected?

Rejected invoices are due to missing information. When submitting an invoice for processing and payment, please ensure all necessary information is on the submitted invoice.

Suppliers who are not in Ariba should reach out to their Wells Fargo line of business contact. Alternately, you can call our Customer Solution Center at 1-800-794-1522 or email us at [email protected]. 

Become a supplier

Thank you for your interest in doing business with Wells Fargo. To be considered as a potential supplier, please complete an online supplier profile.

We will review your supplier profile for future sourcing/bid selection processes for various products and services.

Submit a supplier profile

Supplier profiles are periodically reviewed to establish initial eligibility and invite potential suppliers to participate in future sourcing/bid selection processes for various products and services. Review the following required information to complete and submit your online supplier profile.

  1. General information – supplier data, corporate headquarters, contact information
  2. Company and commodities information – company and commodity information, company description, list of facilities, annual sales, UNSPSC, NAICS, commodity codes
  3. Diversity information – diversity classification details, current certification documentation (Note: If your company is diverse, please include a current copy of your diverse certification(s) with your online profile.)
  4. Business experience/references – company experience, current clients, banking references
  5. Extended company profile – additional certifications and documents

Completing and submitting a supplier profile

A complete supplier profile doesn’t guarantee that your company will receive a request to participate in a sourcing/bid selection process with Wells Fargo and doesn’t imply that your company has any type of preferred supplier relationship with us, either now or in the future.

Competitive sourcing and procurement

Wells Fargo’s Supply Chain Management is responsible for ensuring that we source and procure products and services from quality suppliers who can meet our needs related to cost, quality, delivery, innovation, and business strategy. It is important to us that all our agreements are competitively sourced and beneficial for all concerned parties.

We evaluate a broad range of criteria to identify and source our suppliers, which typically include the following:

  1. Supplier capabilities, past performance, management, and expertise
  2. Quality standards
  3. Competitive pricing
  4. Delivery schedules
  5. Technology capabilities and infrastructure
  6. Financial stability and tax status
  7. Insurance requirements
  8. Region of operations (scale)

Supplier diversity

We are committed to providing certified minority, women, disadvantaged and small business enterprises a broad range of opportunities to participate in our sourcing/bid selection processes. Read more about supplier diversity at Wells Fargo.