Phone.com is perfect for my small business
- Customer service and live chat are amazing
- Simple, straight forward
- Easy to setup
- Affordable
- Reduced cost and improved our efficiency - all reps love it.
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based…
Phone.com is presented as a work-from-anywhere solution for businesses, a VoIP business phone system available with a business phone number, auto-attendant, hold music, text / SMS, as well as more advanced features.
Beyond calling, Phone.com enables call screening, call waiting and transfer, and business level features like CRM integration, IVR, and call queues. For light call center functionality, Phone.com’s Call Queues allow users to route incoming calls to a specific group of phone numbers or members. Queue members are rung in order from first to last, and if a member is already on a call, the next number on the list is rung. While callers are waiting to be connected, Phone.com will play the selected Hold Music.
Phone.com also supports browser-based web conferencing, online meetings with no downloads required. Its basic plan supports meetings of up to 10 participants, while Pro Users can invite up to a 100 attendees, and gain advanced features like streaming, and Meeting Lock, as well as collaboration features, like an in-app whiteboard.
The service can also include optional Premium Features, available for an added cost. For higher call volumes or extended hours support, Phone.com offers US-based professional LIve Receptionist service to block spam, set appointments, or to simply add a personal touch for when the user can’t personally answer a call. Additionally, users can add call recording for $7.99 per month.
Phone.com includes a mobile app that enables users to make calls anywhere using 3G/4G data or a Wi-Fi connection, and optionally, they are a reseller of Poly and Yealink IP phones to accompany the service.
To support medical practitioners or those with similar privacy and compliance needs, Phone.com boasts HIPAA features, such as Automated Text Responder (i.e. to notify patients that they should contact the office in a different way to discuss medical information). Phone.com’s video meeting service is secured using triple DES encryption, and voice records (e.g. voicemails) are encrypted as well. Phone.com’s APIs enable users to integrate the service into their other platforms, including CRMs, billing, marketing, support functions and other applications.
Founded in 2008, Phone.com is headquartered in New York, and boasts over 30,000 customers around the world.
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Phone.com, a reliable and solid phone service, has helped businesses of all sizes with various use cases. For instance, it has assisted businesses in transitioning from personal phone numbers to professional business phone numbers, allowing them to project a more professional image to clients and customers. Users have found Phone.com to be a powerful tool for both home and business use, offering advanced features that cater to different needs. The ability to use virtual phone numbers has been particularly beneficial for businesses with multiple local numbers around the world, enabling them to streamline their communication processes effectively.
Phone.com also offers cost-saving advantages by providing low-cost international calling options. This feature has proven invaluable for users who need to communicate with family members or colleagues in different countries without breaking the bank. Additionally, the service has helped businesses save money by eliminating the need for additional devices like fax machines and reducing paper waste.
The simplicity and manageability of Phone.com's phone system have made it a go-to choice for users on the go. Its mobile app allows for easy configuration of settings, call forwarding, and voicemail management. This level of accessibility has improved communication with customers and increased availability for clients.
Phone.com's customer support team is highly praised for their helpfulness, contributing to an overall great customer experience. Businesses have reported successfully deploying Phone.com to address various challenges such as cost savings, customization, availability, and scalability. It caters well to small to midsize businesses that require an affordable and customizable VoIP service.
Moreover, Phone.com's features have proved beneficial for remote work scenarios. Employees can answer calls on their cell phones using Phone.com, ensuring they are reachable without any personal cell phone bill issues. Setting up multiple extensions is easily done for contractors, further enhancing flexibility in collaborative work environments.
In summary, Phone.com has showcased its value across multiple industries as a versatile communication solution. Its range of features and benefits encompass improving professionalism, cost savings, enhanced accessibility, and increased customization. Whether it's setting up customer support phone numbers, facilitating long-distance communication, or providing a comprehensive phone system for on-the-go users, Phone.com has proven to be a reliable and valuable choice for businesses seeking efficient and affordable communication solutions.
Users commonly suggest considering alternative vendors with higher ratings and better customer support. It is recommended to explore other options before making a decision about using phone.com. Additionally, users highly recommend phone.com for its convenience, ease of use, and affordability for businesses. They also mention that phone.com has improved call management but highlight the limitation of not being able to return calls from the phone.com number. Finally, users highly recommend phone.com for its user-friendly web interface, mobile app, and customizable configuration options.