RUN powered by ADP is a benefits administration and payroll platform for small businesses with light additional HR features. It runs on a cloud-based platform with mobile accessibility.
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Paychex Flex
Score 6.5 out of 10
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Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
I am very familiar with Paychex Flex and what this platform lacks and does well. I cannot say I am anywhere near as familiar with RUN Powered by ADP and cannot offer a true response. However, I believe from what I've seen and used so far, RUN has far more capabilities and will …
We switched from using Paychex Flex to ADP Run back in 2019. We were very unhappy with the services that they were providing. We couldn't be happier now that we are with ADP Run. They are very helpful and willing to answer questions and take calls whenever we need them. We love …
I like being able to enter payroll online and not have to talk to anyone on the phone like I did with Paychex Flex. I work in a business where my phone rings often and majority of my business is conducted over the phone, so it is nice to be able to do payroll online while …
While Paychex Flex was a decent payroll processing product, the customer service support was terrible. We were unable to reach our assigned payroll support team member constantly. If we had issues that were not pressing, we would send a quick email to get insight or to be …
RUN Powered by ADP® blows Paychex Flex out of the water. The ease of using the app and the website is so much better! The detail we are able to see in the payroll section is much improved. Probably the biggest improvement between the two is the customer service. We feel …
We've previously used Paychex Flex, RUN Powered by ADP®, INFINITI HR then back to RUN Powered by ADP®. Paychex created huge nightmares with taxation. Switched to RUN Powered by ADP® when current Controller/payroll person came on board because she had retired from ADP MAS after …
RUN Powered by ADP® is miles easier than any other system that we have used. The cost is better, the reporting is better, and the user interface is much simpler. The search bar is a HUGE timesaver.
I have looked at both of these products and they both have great services but the support I have received from ADP really keeps me here. My rep is amazing and I honestly have not seen anything on another platform that would make me change at this time.
RUN Powered by ADP® is quicker and easier to navigate and understand, with fewer hoops to jump through when needing to complete a task. RUN Powered by ADP® also allows to faster help when needed to get you back on track and not falling behind.
I used to use Paychex, but RUN Powered by ADP® helped me with my workers comp tracking in a more efficient way and I am saving money with using RUN Powered by ADP® versus competitors.
Looking at the features offered (even if we don't utilize them all), we felt that RUN Powered by ADP was a better value for us. We liked the idea of having the support of a well-tenured business at our fingertips. Other payroll providers do not have the longevity or the scope …
ADP is more user friendly overall. ADP also sets you up for success with their training portal, the Bridge, online communities, and often provides training based on your organizations individual needs. ADP really tries to build you up for success.
ADP is very predictable in their cost and services. I did not see this beeing the case with Paychex as their cost increased without notice and constant attempt at selling other services.
Our account with paychex was much more of an HR solution. We had an HR contact and they would direct me to other departments as needed. With paychex I have one number and often have to explain my question to multiple people until I get to the right person. Once I get to the …
We were originally with Paychex. They did a fine job for us, and we were satisfied with their service. It seemed that our account rep was changing about two to three times a year. We'd always have to become familiar with our new rep. One of my credit union members was an …
I've used Intuit, Gusto & Paychex. Whenever I can, I refer clients to use RUN Powered by ADP payroll because of their easy payroll processing and the 24hrs service they provide.
Honestly, when I assumed the role of administering our payroll, I almost immediately switched from ADP to Paychex because of my familiarity with Paychex. A previous Office Administrator had used Paychex for years, and their successor for some reason left Paychex and started …
The ADP software is similar, but the customer service provided by Paychex is why they are better. I get answers from my Payroll Specialist in minutes, not days like ADP.
ADP is more user friendly and the customer service is better than Paychex Flex. The sales rep. marketed Paychex Flex as being just like RUN but they still need to grow by leaps and bounds to catch up to RUN's reports, interface, and customer service.
I think RUN Powered by ADP® is suitable for any business - large or small - it takes the workload and tax issues off of already burdened small business owners. With my package, I can also post job openings, have access to HR assistance and I also swear by Pay by Pay for Workers Comp.
It's better for larger businesses (50+) with various types of pay structures. Employees need to be comfortable with technology to take advantage of the self-service features. I've struggled with the default in the state tax section; extra steps must be taken when an employee lives in a different state than they work, and we don't know where they live until after completing their profile. So we have to go into the system and make the corrections, then notify the employee to go in and complete the state-specific withholding forms and follow up to confirm they do so.
When it comes to audit reports, Paychex Flex could improve on helping clients locate the correct reports for audit purposes more easily
When a client receives a discount, it would be helpful if the discount were automatically provided each year, or if the Paychex rep proactively reached out to the client first, versus the client having to call and request that the discount continue.
It would be helpful if the invoice was emailed to the client versus the client logging in to access invoices.
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
I have never had an instance of an outage. It is always available as I have added data while travelling, on weekends, and in after work hours. Retrieving pdf's is also available at any time for employees and benefit participants.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
RUN Powered by ADP® is quicker and easier to navigate and understand, with fewer hoops to jump through when needing to complete a task. RUN Powered by ADP® also allows to faster help when needed to get you back on track and not falling behind.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
The payroll tax service eliminates the exposure penalties if we do them and make a mistake.
Do not have to reconcile the Payroll Bank Account for the the checks issued to employees. We just need to reconcile the transaction from ADP for tax and net check amounts.
The history of employees is kept on the ADP portal, and we do not have to manage to keep that updated.
Employees can access their records, saving us time not having to look up things for them.
I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
