Mobile
Samsung Care
What we’re all about
Convenience
- #1 Service Center Network Coverage in the US for mobile devices.[1]
- Start your fix with a click by easily scheduling an appointment online or creating a mail-in repair request online.
- We offer repair help at home with our "we come to you" service, for an additional $30 service fee.
- With our mail-in repair, we provide a QR code that can be used at The UPS Store locations to package and ship to Samsung at no cost to you.
Quality
- Get access to over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a 28-hour training certification that equips them with the skills to conduct a mobile repair safely and ensure repairs are done right.
- We conduct a 70-point diagnostic test to identify and troubleshoot problems with your device and repair what’s needed to get the product back into working order.
- Repairs are made with genuine Samsung parts and proprietary repair tools designed specifically for Samsung products.
- After the repair is done, we test the product to ensure features like water resistance are intact and your device’s software is calibrated and up to date.
- Repairs are backed by a 90-day warranty or for the remainder of the device warranty.
Speed & Competitive pricing
- Our Samsung experts offer competitive pricing on out-of-warranty repairs, like screen replacements, faulty charger ports, camera issues and more.
- Get same-day, in-store repairs for most devices, or we’ll come to you with a prior appointment at 3pm or before and for Galaxy S21 Models and Up.
- Our experts can finish most walk-ins within two hours.
Samsung Account
One account. Everything you need.
See how Samsung Care makes repairs work for you
Walk-in Service
Enjoy peace of mind with a touch of convenience through same-day service at any of our 1,000+ Authorized Service Centers and Samsung service locations.
The Samsung Care Network has enough locations across the country that 75% of Americans have access to one of the participating locations. At those locations, most repairs are made within two hours with a prior appointment at 3pm or before and for Galaxy S21 Models and Up.
Both in-warranty and out-of-warranty service-from replacing a cracked screen to repairing a faulty charging port-are included, and all requires are handled by certified technicians using genuine Samsung parts.
We come to you
With our special We Come to You service, we’ll fix your phone at your place, your office, your best friend’s house or even your favorite restaurant. It’s a whole new level of convenience.
- Enjoy same day repairs in most cases and nationwide coverage.
- Schedule online and a certified technician will come to your location.
Mail-in service
Mail-in service offers a variety of screen repair solutions, like a screen re placement that uses fewer parts to repair your device at a lower cost.
Simply create your repair ticket in a few clicks via our online self-service portal, and request a box with a prepaid label to be shipped to you. Samsung uses 97%+ plastic-free packaging, sustainable forest certified (SFI) paper and 50%+ recycled content (PCR) shipping boxes for sending devices to customers after repair in Mail-In or if a box is requested by a customer.
Or simply drop your phone off at your nearby UPS Store for one-stop packaging and shipping directly back to us.
Partnering Locations
We offer another option for receiving service through our partnering Independent Service Providers (ISPs).
Self-Repair
We’ve partnered with Encompass, the leading online repair community, to equip and empower our DIV-centric customers to take charge of their own mobile repairs - from replacing a phone screen to back glass or charging ports.
Move toward a greener future
From our products to our practices, sustainability is our mission.
AN INSIDE LOOK
Samsung Care mobile repair journey
Curious about what happens to your mobile device during the repair process? Check out this behind-the-scenes video from our walk-in and mail-in mobile repair facilities in Texas to learn more!
[1] Among leading smartphone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).
[2] Based on 2023 American Customer Satisfaction Index Survey of customers rating their own cell phone manufacturer’s performance. Samsung tied with one other brand for Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.
Contact Samsung Support
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Mobile 8 AM - 12 AM EST 7 days a week
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Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
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IT/Computing 8 AM - 12 AM EST 7 days a week
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Text Support 24 hours a day 7 days a week
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