Connected Change Content Collection

<p>Rob has over 20 years of customer strategy and customer-driven transformation expertise. He has led hundreds of successful customer and employee-centered engagements for B2B and B2C clients across industries. Rob specializes in helping our clients expand their market presence via experience-based differentiation.</p>

<p>Courtney Albert is an Associate Vice President with the North Highland Company. She has over 18 years of experience in Organizational Strategy, Design, and Transformation across multiple industries, including retail &amp; consumer products, financial services, hospitality, media &amp; entertainment, public sector, non-profit, and life sciences. Specific areas of expertise include organizational assessments &amp; impact analysis, strategic and capability roadmaps, capability modeling, operating frameworks, organizational structures, skills &amp; competencies development, career pathing, communications strategy &amp; design, and organizational change management (OCM). She is passionate about helping clients navigate complex challenges &amp; environments, with an emphasis on agility and value.</p> <quillbot-extension-portal></quillbot-extension-portal>

<p>Ronan Dunne is the independent Chairman of the Board of Six Nations Rugby, the newly formed body overseeing the commercial and marketing operations for the Six Nations championships as well as the Autumn Nations series. Ronan also provides strategic advice to a range of companies in the telecoms and technology sector. Previously, he held C-suite roles with Tesco Mobile, Telefonica and Verizon, and now is a Strategic Advisor to huge brands including Marks &amp; Spencer.</p> <p>&nbsp;</p> <p>Ronan has been involved with some of the leading consumer brands and has built his career on harnessing technology and data driven insight to deliver growth through exceptional customer outcomes.</p>

<p>Ben Chamberlain serves as the Vice President responsible for advancing our Strategic Portfolio Management (SPM) best practices and software solutions. With over two decades of experience as a management consulting and enterprise software executive, he has successfully developed groundbreaking SPM solutions. These solutions have played a pivotal role in facilitating business transformation and enhancing business agility for numerous global 2000 companies.</p>

<p class="whitespace-pre-wrap break-words">Rebecca leads North Highland's thought leadership and research initiatives. With seven years at the firm, she drives strategies that transform data and content into dynamic, accessible, and actionable insights. Under Rebecca's leadership, her team creates best-in-class transformative thought leadership in creative and inventive formats. She also oversees the firm's research efforts, delivering innovative market intelligence that guides consulting strategies and measures client satisfaction. As head of analyst relations, Rebecca engages with the industry's top analysts to educate the market on North Highland's innovative solutions to emerging client needs.</p>

<p>David, a Vice President at North Highland, is a visionary entrepreneur and business executive who is relentless in his pursuit of evidence-based insights and AI to reveal the whole story behind data, so actions can be taken with confidence. He expertly blends big data, linguistics, cognitive psychology, and artificial intelligence to decipher the root cause of consumer behavior and its impact on global business outcomes.</p>

<p><span class="ui-provider cps cpt bgn cpu cpv cpw cpx cpy cpz cqa cqb cqc cqd cqe cqf cqg cqh cqi cqj cqk cql cqm cqn cqo cqp cqq cqr cqs cqt cqu cqv cqw cqx cqy cqz" dir="ltr">Clara Sanchez is the AI Accelerator COE Lead at North Highland.&nbsp;She has over 15 years of experience as a Technology and Consulting leader delivering </span><span class="ui-provider cps cpt bgn cpu cpv cpw cpx cpy cpz cqa cqb cqc cqd cqe cqf cqg cqh cqi cqj cqk cql cqm cqn cqo cqp cqq cqr cqs cqt cqu cqv cqw cqx cqy cqz" style="font-size:inherit;" dir="ltr">transformative initiatives and driving innovation</span><span class="ui-provider cps cpt bgn cpu cpv cpw cpx cpy cpz cqa cqb cqc cqd cqe cqf cqg cqh cqi cqj cqk cql cqm cqn cqo cqp cqq cqr cqs cqt cqu cqv cqw cqx cqy cqz" dir="ltr">. Clara's people-centric approach, coupled with her expertise in technology and transformation has enabled strategic initiatives in global organizations across multiple industries including technology, telecommunications, financial services, automotive and professional services.</span></p>

<p>Rick brings more than 25 years of experience in Public Sector Health &amp; Human Service (HHS) policy, technology and financial management. Specific areas of expertise include complex program and project management, strategy development, stakeholder engagement and communications, vendor procurement and oversight and financial management. Rick leads the Public Sector Health and Human Services Practice area for North Highland. ​</p> <quillbot-extension-portal></quillbot-extension-portal>