Insights on Operations

Service organizations that are early generative AI adopters are finding that to capture more value, they need to get more disciplined....

Most emissions captured in the average retailer’s Scope 3 metric are generated via product value chains. These value chains...

As field forces age and wages increase, reimagining field operations through a unified equipment life cycle strategy could hold...

Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center....

Properly guided and supported empowerment is the great management challenge of our times.

Executives new to leading procurement, whether as CPO or in another senior role, can build a strong foundation by joining the Procurement Executive Transition Program, November 7‒8, 2024.

Some of retailers’ most pernicious operational problems can be solved with an end-to-end transformation. Here’s what they need to do.

The days of manual quality assurance using small call samples may be behind us as generative AI proves its worth at improving quality in the contact center.

At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.

US manufacturing companies are facing a talent and labor crisis. Is it time they took a fresh look at their automation options?...

When technologies reach a certain level of maturity, the next challenge is speed and scale. Factories and entire supply networks—not...

When the stakes are high and regulation is necessarily complex, using digital twins can enable better, faster innovation in medtech....

AI is defining the Fourth Industrial Revolution, and production front-runners are finding significant impact throughout the factory,...