From the course: Management Tips
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The keys to great conversation
From the course: Management Tips
The keys to great conversation
At work, the great communicators always have an advantage. They know how to have great conversations. Even if some of them have an inherent advantage thanks to the personality they were given, don't forget having great conversations is a skill anyone can learn. First, be in the moment. No multitasking allowed. You show respect and you hear the message more clearly, when you focus only on the conversation. Don't check your phone for messages, don't look away a lot. Don't look at your computer, and so on. Give them your undivided attention, and they'll respect you more. Next, do yourself a favor by not bringing up or introducing controversial topics. The most common suspects are religion and politics. You might have strong views on particular issues, but your goal is to respect that everyone has different perspectives. Controversial topics are best discussed within friendship relationships outside of work. To have great conversations, don't forget to use good nonverbal behaviors too…
Contents
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Creating a lasting first impression2m 33s
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Reading body language2m 51s
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Becoming a better listener2m 44s
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Communicating with candor2m 16s
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Storytelling at work2m 39s
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Using persuasion at work2m 50s
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5 Phrases to Avoid2m 39s
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The keys to great conversation2m 20s
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Selling your ideas2m 30s
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Leading with ideas over numbers4m 10s
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Developing executive presence2m 56s
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Speaking to be heard3m 8s
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Using positive power and politics3m 8s
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Structuring an effective presentation3m 13s
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How to deliver an effective presentation2m 44s
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Dealing with inappropriate comments2m 43s
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How to improve communication immediately2m 59s
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How to show respect2m 43s
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Avoiding the seven toxic words3m 14s
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