From the course: Management Tips
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Leading with ideas over numbers
From the course: Management Tips
Leading with ideas over numbers
The truth is most planned change fails. By failure, I mean the project did not finish as quickly as planned, it cost too much, or it failed to deliver the projected benefits. The main culprit however usually isn't poor decision making about the main parts of the project. Most of the time, the reason is poor communication and people-related skills. The importance of communication begins right at the beginning when pitching and selling the need for change. Here's where many leaders make a classic mistake. They lead with dry facts and figures. The business case for change, and it's all logical and uninspiring. Nearly all successful change is launched with emotional appeals first, and then facts and figures to follow. Using emotional appeals is a powerful way to gain attention and makes the main points stick in people's minds, without actually using many words or bits of data. Let me make this point by using a quick story. There was a manager of a manufacturing facility, a facility that…
Contents
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Creating a lasting first impression2m 33s
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Reading body language2m 51s
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Becoming a better listener2m 44s
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Communicating with candor2m 16s
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Storytelling at work2m 39s
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Using persuasion at work2m 50s
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5 Phrases to Avoid2m 39s
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The keys to great conversation2m 20s
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Selling your ideas2m 30s
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Leading with ideas over numbers4m 10s
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Developing executive presence2m 56s
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Speaking to be heard3m 8s
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Using positive power and politics3m 8s
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Structuring an effective presentation3m 13s
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How to deliver an effective presentation2m 44s
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Dealing with inappropriate comments2m 43s
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How to improve communication immediately2m 59s
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How to show respect2m 43s
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Avoiding the seven toxic words3m 14s
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