Webex

Hear from Cisco executives and Webex customers on how Webex is future-proofing workplaces in our opening #WebexOne Keynote. Watch it here! ⬇️ 

At last week’s #WebexOne conference, Cisco’s rapid transformation and the impressive comeback of its #collaboration business were evident. Over a three-day event, Cisco showcased industry-leading #innovation, growing market momentum, and a differentiated #AI vision Jeetu Patel, Cisco’s EVP & Chief Product Officer, summed it up well in his LinkedIn post after the event—“Four years ago, this business was in decline…the NPS score for Webex was an embarrassing score that hovered around 20…today, this business is in growth mode, reliability is off the charts, and the NPS score is close to 70.” Cisco’s collaboration business is winning in a highly competitive market, evident from its performance, incl. double-digit growth in orders for collab products in the last qtr, a fast-growing installed base of 16M+ #calling users and 100M+ Collab devices, and 75% gr in Webex #contactcenter seats in just last 12 months.   A summary of my takeaways (with more details in my blog below): -Cisco announced many impressive new products that enhance its collaboration portfolio. But what truly sets Cisco apart is the integration of these products with full-stack observability powered by ThousandEyes and its multi-layered security framework, which extends from network infrastructure to individual apps/devices. This unparalleled integration creates a comprehensive solution that few in the industry can match. -Last year, after the WebexOne event, I had said, “Webex's innovation is ahead of the market by 6-12 months”. The announcements this year reaffirmed the company’s commitment to winning through #AI-led #innovation. A big difference this year, though, was that we heard not only about innovation velocity but also about “innovation with purpose” that adds measurable, real value to customers. -Cisco devices and Webex Suite are getting supercharged with impressive new features. In 2024, accelerated momentum for its #video #meetingroom devices has led to market share growth. -#Sustainability is front and center for Cisco. Its commitment to applying circular design principles and setting aggressive targets for each part of its broad portfolio is industry-leading. I'm thankful for my time on stage with Espen Løberg and Milos Hadzi-Stevic from adidas. Another highlight for me was my participation in the Women in Tech panel. It was empowering to be in a packed room of inspiring women who are breaking barriers and making big strides toward a more diverse and inclusive future. Thanks to the executive sponsor Aruna Ravichandran (she/her) for encouraging me to join the discussion, Saleema Syed for a great kickoff to the session, Savannah Ober for seamless facilitation, and Snorre Kjesbu Nikki Parsons @nicoleferrini for thought-provoking insights. Big thanks to the Cisco AR team Alison St.Cyr (Parker), Anne Purvis-Blomquist Charlotte Hilditch, who always make it look effortless.   Anurag Dhingra Gavin Ivester Amit Barave @Caitlinmeyerlacey Andy Johnston Anna Lovisa Gjerlaug

🚀 Insights on the Future of Customer Experience with Cisco’s Jay Patel at #WebexOne 2024 I had the opportunity to catch up with Jay Patel, SVP and GM of Cisco’s Customer Experience business, at WebexOne. We talked about what’s shaping the future of customer service and discussed the innovations designed to transform CX. Here are three highlights: 👉 Efficiency vs. Effectiveness: Shifting from a focus on speed alone to creating real impact in customer interactions. 👉 Human-Centric AI: Webex AI Agent brings humanity to tech, bridging the gap between AI and natural human conversation. 👉 Agent Wellness: Supporting customer service agents through wellness tools that encourage quality interactions without burnout. Watch the full video to get deeper insights into the Webex CX journey and the new technologies shaping customer service. #Cisco #CustomerExperience #WebexOne2024 #HybridWork #AI Thank you, Alison St.Cyr (Parker), for helping to arrange our chat.

The next chapter of Webex is about Experience, Amplified. Learn what that means 👇

We’re thrilled to announce the next evolution in Distance Zero - Cisco Spatial Meetings in Webex for Apple Vision Pro. This incredible new innovation delivers an immersive experience with life-like video that includes remarkable depth and dimension. Learn about this industry-first solution from EVP and Chief Product Officer Jeetu Patel: http://cs.co/6043qQW6f

Let's roll out the red carpet to celebrate our customers who have transformed Employee and Customer Experience using Webex software and Cisco Devices. If you want to catch the full #WebexOne closing keynote on-demand with Luminary Speakers like Trevor Noah you can register here. ➡️ https://lnkd.in/efzgFpNN

Only Webex can connect employee and customer experiences across the entire workplace. Hear from Cisco leadership as they share new findings from our Customer Experience AI maturity model.👇 #WebexOne 

Catch up on everything you missed in our #WebexOne opening keynote! ⬇️

Let's roll out the red carpet to celebrate our customers who have transformed Employee and Customer Experience using Webex software and Cisco Devices. If you want to catch the full #WebexOne closing keynote on-demand with Luminary Speakers like Trevor Noah you can register here. ➡️ https://lnkd.in/efzgFpNN

Only Webex can connect employee and customer experiences across the entire workplace. Hear from Cisco leadership as they share new findings from our Customer Experience AI maturity model.👇 #WebexOne