Follow the store’s return instructions and then let us know which items you have returned by reporting a return in the app:

1. Go to

   Payments

2. Select the purchase, or the items, you wish to return

3. Tap Report return

Heads up, if you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated by the store.

Submit the information at any time in the

And always be sure to keep copies of your correspondence or proof of your attempts to contact the store.

If you have returned goods ordered online to the physical store keep proof of the return until your return has been registered.

Once the store has adjusted your payment plan we will notify you, and send an email, with the new balance.

Good to know: if you receive store credit, for example a gift card, your payments to Klarna are still due. Please note that Klarna manages your payment while the store is responsible for all other aspects concerning your order.

• What happens when I report a return?

• Can I change my return after it’s been reported?

• My return hasn’t been registered, what should I do?

• How long do refunds take?