Struggling with inconsistent service quality and long response times? Variability is a real problem for CX, and it’s driving your customers away. NICE’s analysis of billions of conversations across thousands of organizations—ranging from startups to industry giants, new adopters of CXone to seasoned users—reveals key insights you need to see.
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Marketing Automation
CMSWire’s Marketing Automation Channel offers a wealth of expert resources, from the latest news and groundbreaking trends to in-depth analyses of today’s automated marketing strategies. As the digital landscape evolves, automation is becoming increasingly necessary for efficiency, accuracy and personalization. Here, you’ll uncover tips, compelling case studies and forward-thinking perspectives to help you keep your finger on the pulse of marketing’s future.