CMSWire's Editorial Calendar provides our community with a view into our editorial priorities for the year. Note that each month has two focus areas, and while we strive for perfect advance planning, we reserve the right to recalibrate as life on Earth evolves.
We do accept editorial contributions, as long as they adhere to our principle of vendor neutrality and to our contributor submission guidelines. If you're interested in joining our Contributor Community, please fill out our Contributor Community application.
Note: We published the first half of our Editorial Calendar for 2025 on Sept. 30, 2024. Check back with us as we fill out the rest of 2025!
| Month | Theme 1 | Theme 2 |
| Jan | Revolutionizing Customer Journeys: How AI Is Transforming the CX Landscape | State of Digital Customer Experience in 2024: New Data Reflections and Road Ahead |
| Feb | Unifying Visions: Creating a Framework for CX and EX Synergy | The 24/7 Promise: Chatbots in Round-the-Clock Customer Service |
| Mar | Composable DX: Crafting Tailored Digital Experiences With Modular Tools and Technologies | Voice of the Customer, Voice of the Employee: Connecting Insights |
| Apr | Customer Segmentation Reimagined: Advancements in Data-Driven Targeting | The Front-Line Revolution: Empowering Customer-Facing Teams for Better Decision Making |
| May | The Future of Ecommerce: Creating Blended Experiences | Mastering Omnichannel Customer Engagement: Creating a Cohesive Customer Engagement Strategy |
| Jun | The Blueprint of a Customer-Centric Organization: From Vision to Execution | From Reactive to Proactive: Transforming Customer Interactions With AI and Predictive Machine Learning Models |
| Jul | Blended Experiences: Unifying Digital and In-Store Interactions | AI and the Human Touch: Mastering the Balance in Customer Service |
| Aug | The New ROI of UX: Demonstrating Value Amidst Cutbacks | The Hyper-Personalized Path: Leveraging AI and Journey Orchestration for Tailored Customer Experiences |
| Sep | Future-Ready Foundations: Architecting the 2025 DX Stack | From Feedback to Frontline: Operationalizing VoC in Real Time |
| Oct | Two Years of Generative AI: How Has Customer Experience Delivery Changed? | CX and Employee Experience (EX): Fostering a Customer-Centric Culture Through Engaged, Empowered Teams |
| Nov | Empowering Agents: AI Tools That Transform Customer Interactions | Privacy-First Personalization: Navigating the Tightrope of Customer Trust |
| Dec | The CMO's Guide for 2025: People, Processes, Technology ... and AI | The Science of Customer Emotions: Cutting-Edge Advances in Sentiment Analysis |
| Month | Theme 1 | Theme 2 |
| Jan | Building a Customer Data Strategy: Key Trends for 2025 | Reinventing Yourself: Core Skills for AI-Driven Experiences |
| Feb | AI-Powered Customer Service: Human-AI Hybrid Teams for 2025 | Beyond NPS: Customer Experience Metrics in 2025 |
| Mar | Unifying Customer Journeys: Bridging Digital and Human Touchpoints | AI-Driven Insights: How to See Further and Faster |
| Apr | AI in Action: Sanity Checking the Agent Workforce | Composable DX: Building Durable Digital Ecosystems |
| May | Transforming Contact Centers: Elevating the Customer Experience Beyond Support | Customer Loyalty in the Experience Economy: Strategies for Long-Term Engagement |
| Jun | The Evolving Role of the CMO: Balancing Data, Creativity and Strategic Leadership | Taming Martech Complexity: An Essential Guide |