Purchasing & Licensing FAQ

We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, visit this page.

We offer fully functional trials of our cloud products and plans. Cloud Standard can be trialed for 14 days, and Cloud Premium/Cloud Enterprise can be trialed for 30 days. When your trial expires, you can continue using the product by adding a credit card to my.atlassian.com in the original billing experience and to admin.atlassian.com/billing in the improved billing experience. Should you opt to discontinue the use of our cloud services, we offer full refunds during the first month of paid service following the end of the trial, if you decide it's not for you. After the first paid month, we are unable to offer refunds or exchanges. If you choose to not add a credit card at the end of your 14-day Standard trial, your site will automatically be downgraded to a Cloud Free plan.

Please note: Although our cloud trials include access to Technical Support, we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Cloud Premium trials.

Self-managed Data Center products can be trialed for 30 days before purchase, allowing you to see and use Atlassian products before you buy. All self-managed trials are fully functional; what you use during your trial is what you'll get when you buy. See our Data Center page to begin your trial.

 

Free cloud migration trials

If you’re an existing Data Center customer, we also offer free cloud migration trials that match the remaining duration of your subscription (up to 12 months) and tier (up to 10,000). Our free cloud migration trials follow the same terms as a standard cloud trial but offer self-managed customers the opportunity to explore, test, and migrate to cloud over time—at no extra cost.

Still on Server? We offer 60-day free Cloud migration trials for Server customers with expired maintenance. Learn more.

 

Marketplace apps

You can trial any Marketplace app (cloud or Data Center) free for 30 days. App trials must be initiated by the cloud site admin or Data Center Atlassian administrator. 

For monthly cloud subscriptions, once the trial period ends, the cost of the app is automatically included in your next bill unless manually deactivated. Cloud subscriptions billed annually will require a manual quote and purchase to retain functionality beyond the trial period.

Data Center apps must be purchased at the same tier as the parent Data Center license. The app will only function if its license matches or exceeds the tier of the parent product – even if only some of your licensed users need to use the app. For additional questions, see our FAQ on Marketplace apps.

To have your cloud trial extended, please contact our Customer Advocate team with your site URL and we'd be happy to assist.

New Data Center trial licenses can be generated within my.atlassian.com. After logging in, select New Trial License, followed by the product you'd like to try. Please note, you'll need your Server ID to generate a trial license key.

Yes, we offer a number of incentives for migrating customers:

• Cloud migration trials - Explore Cloud features and test run your migration for an extended time. Unlike a 7-day Cloud trial, Cloud migration trials last the duration of your Data Center subscription. If you’re still on Server, we offer 60-day free Cloud migration trials for Server customers with expired maintenance.
• Step-up credits - To help eliminate double payment when migrating to Cloud, we are offering qualified customers a credit equal to the pro-rated value of unused Data Center subscriptions.

• Dual licensing - To support the transition period for Data Center customers migrating to Cloud, we will extend qualifying customers’ subscription for up to 1 year at a 100% discount so that you are able to run your Data Center and Cloud products in parallel.

Still on Server? To learn more about the full timeline of changes and next steps for your organization, visit our Server end of support information page.

We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, visit this page.

Yes! Follow the instructions below to enable automatic renewals for your cloud or Data Center products. 

Cloud

Please note that cloud subscriptions that renew monthly are set up for automatic renewals by default.

To enable automatic renewals for your annual cloud site in the legacy billing system, you'll need a renewal quote on file. Renewal quotes for annual cloud subscriptions are sent to the billing contact on file 60 days prior to renewal.

Once a renewal quote has been created, the billing contact on file will be able to log into my.atlassian.com in the original billing experience and select the Orders tab to view the quote. Click Pay next to the annual renewal quote. The option to enable Auto-Renew is available upon payment of the quote. Once paid, the subscription will be moved to automatic renewals.

For annual subscriptions billed in the new billing engine, please reach out to our Customer Advocate team to get an automatic renewal set.

Data Center

Within the billing contact's my.atlassian.com account, automatic renewals can be enabled by selecting the license in question, followed by Turn Auto-Renew On. Once payment details have been provided, select Save Auto-Renew Settings. 

The automatic renewal will be processed on the expiration date of your license.

US Sales Tax

We only apply US sales tax to orders addressed to billing customers based in the US States and territories listed here.

Please contact us with your exemption documentation and quote number (AT-XXXXXXX) if you are eligible to claim a sales tax exemption in relation to your existing order. Where available, Atlassian recommends providing blanket certificates (to cover all orders) that remain in place until revoked in writing or by a tax authority.

Chicago Lease Transaction Tax

Beginning January 1, 2024, Trello Inc. will start collecting Chicago Personal Property Lease Transaction Tax (LTT) on all Trello products from customers based in the city of Chicago, Illinois.

Beginning February 1, 2022, in compliance with the local tax regulation, Atlassian will start collecting Chicago Personal Property Lease Transaction Tax (LTT) on all Atlassian Cloud software products from customers based in the city of Chicago, Illinois. 

The city of Chicago, Illinois, imposes LTT on the lease or rental in the city of personal property, and on the privilege of using in the city personal property that is leased or rented outside of the city. This tax applies to nonpossessory computer leases, which includes qualifying software licenses that are not otherwise subject to Illinois Retailer's Occupation Tax. The current applicable tax rate of LTT is 9%. 

 

VAT/JCT/GST

VAT

In accordance with EU, Iceland, Norway, Turkey, South Korea, Chile, Mexico, and Taiwan VAT legislation, VAT will be applied only to orders in those countries where exemption documentation or a valid VAT ID has not been supplied at the time of payment.

The VAT in other countries such as Switzerland, South Africa, and Russia are applicable on all taxable sales where valid exemption documentation has not been provided to Atlassian prior to payment. 

*Please note that there are no VAT exemptions for customers located in Russia and Mexico.

JCT

In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. Contact us with your VAT ID/exemption documentation and quote number if you would like to apply a VAT ID or exemption status to an existing quote.

GST

In accordance with Indian service tax legislation, service tax will be applied only to orders where a valid Permanent Account Number (PAN), Corporate Identification Number (CIN) or Service Tax registration number has not been supplied at the time of payment. Australian customers are subject to 10% GST. 

 

Canadian taxes

PST

In accordance with Canadian tax legislation, provincial sales tax (PST) will be applied only to orders from provinces where exemption documentation has not been supplied at the time of payment. Beginning April 1, 2021, Atlassian will collect 7% tax on orders from British Columbia, and 6% tax on orders from Saskatchewan. 

GST

Effective July 1, 2021, Atlassian will collect goods & services tax (GST) in select Canadian provinces and territories. 5% GST will apply to orders from Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon. See HST below for remaining Canadian provinces and territories.

QST

Atlassian, as a foreign specified supplier of electronic services, is required to collect 9.975% QST on sales made to consumers in Quebec. Business customers registered under the general registration system will not be able to recover QST paid on orders from Atlassian. That said, business customers need to provide their QST number to not be charged QST on their orders.

HST

Effective July 1, 2021, Atlassian will collect harmonized sales tax (HST) in select Canadian provinces and territories. 13% HST will apply to orders from Ontario; 15% HST will apply to orders from New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island. See GST above below for remaining Canadian provinces and territories.

 

Note: As Canada has two levels of taxation, GST/HST will be in addition to the provincial taxes Atlassian collects for Quebec (9.975% QST), British Columbia (7% PST), and Saskatchewan (6% PST). Thus, customers based in these 3 provinces will see the following tax charges on each transaction:

• British Columbia: 5% GST + 7% PST
• Quebec: 5% GST + 9.975% QST
• Saskatchewan: 5% GST + 6% PST

All Canadian federal and provincial taxes will be calculated based on the billing contact address. 

 

Atlassian collects tax based on the country of your company. Ensure your billing information is up to date by following these instructions.

Please contact us with any questions.

For Reseller or Partner orders, the application of the US sale is based on the location of each of your customer's sold-to states rather than your billing address. If a valid reseller exemption certificate has not been supplied at the time of order, then US sales tax will automatically be applied to the order.

US State	Date Registered	Exemption Form
Puerto Rico*	25-May-2021	Commonwealth of Puerto Rico
Iowa	1-Sept-2020	Iowa Sales Tax Exemption Certificate
Tennessee	1-Jan-2020	Tennessee Exemption Form
Kansas	1-Feb-2020	Kansas Exemption Form
New Mexico	1-Sept-2019	New Mexico Taxation & Revenue
Idaho	1-Sept-2019	Idaho State Tax Commission
South Carolina	1-Mar-2019	South Carolina Department of Revenue
West Virginia	1-Jan-2019	West Virginia Department of Revenue
Louisiana	1-Jan-2019	Louisiana Department of Revenue
Nebraska	1-Jan-2019	Nebraska Department of Revenue
Maine	1-Oct-2018	Multistate Tax Commission
Indiana	1-Oct-2018	Indiana Exemption Certificate
Wyoming	1-Oct-2018	Wyoming Department of Revenue
Mississippi	1-Oct-2018	Mississippi Department of Revenue
Kentucky	1-Oct-2018	Kentucky Department of Revenue
Wisconsin	1-Oct-2018	Wisconsin Department of Revenue
Hawaii**	1-Oct-2018	Excise Tax Exemption Form
Alabama	1-Jun-2018	Alabama Department of Revenue
Connecticut	1-Apr-2018	Connecticut Department of Revenue Services
Vermont	1-Dec-2017	Vermont Department of Taxes
Michigan	1-Sept-2017	Michigan Department of Treasury
Minnesota	1-Sept-2017	Minnesota Department of Revenue
Pennsylvania	1-July-2017	Pennsylvania Department of Revenue
Utah	1-June-2017	Utah State Tax Commission
Rhode Island	1-May-2017	Rhode Island Department of Revenue
South Dakota	1-May-2016	South Dakota Department of Revenue
Ohio	1-Aug-2015	Ohio Department of Taxation
Arizona	1-Aug-2015	State of Arizona Department of Revenue
North Carolina	1-May-2015	North Carolina Department of Revenue
Illinois	1-April-2014	Illinois Department of Revenue
Massachusetts	1-April-2014	Massachusetts Department of Revenue
New York	1-April-2014	The New York State Department of Taxation and Finance
Texas	1-April-2014	Texas Comptroller of Public Accounts
Washington	1-April-2014	Washington State Department of Revenue
Washington D.C.	1-April-2014	The District of Columbia Office of Tax and Revenue for an organization-specific exemption certificate

*Puerto Rico is now recognized as a US state/territory and will be taxed accordingly

**General Excise Tax in Hawaii

 

If your purchases are US sales tax exempt, contact us with your valid exemption documentation and your quote/order number (AT-XXXXXXX) to avoid being charged US sales tax on future orders.

The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar / Singaporean Dollar / Saudi riyal / Chilean peso / Mexican peso will be displayed on the final invoice, which will be issued after full payment has been received.

This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment.

For most reseller or Partner orders, the application of the tax is based on the location of the reseller/Partner, and not the location of the customer or technical contact. If no valid exemption documentation has been supplied at the time of order, the tax rate of the reseller's/Partner's country/state will be automatically applied to the order.

For reseller or Partner orders where the customer's bill to address is in British Columbia (BC) and Saskatchewan (SK), PST will be applied based on the customer's ship-to/technical contact address. Resellers or Partners must have a valid PST number in the Tax ID field of the billing contact for resale exemption.

Visit your Atlassian account profile page. Enter your VAT Number, PAN, CIN, PST, QST, or GST registration number in the Tax ID section of "Your Personal Info" and click Save.

*Please note, this is not applicable to JCT, or customers located in Russia.

Contact us with your exemption documentation and quote number if you'd like to apply your tax exemption status to an existing quote.

*Please note, this is not applicable to JCT, or customers located in Russia.

If the sales tax calculation on your invoice has changed and you’ve recently updated your billing address, this is tied to Atlassian’s efforts to comply with global tax regulations.

Atlassian is required to collect sales tax in each region that we operate in order to comply with global tax regulations.

As a result, starting January 4, 2022, our invoicing system is now using the billing address to accurately calculate sales tax for each of our customers.

*If your organization is tax-exempt, contact us with your exemption documentation and our team will apply your exemption status to your quote.

Starting January 4, 2022, our invoicing system is using our customers' billing addresses to accurately calculate the sales tax in each region that we operate.

If you’ve received an email stating your account is out of compliance due to an incomplete address, visit your account to update the address on file.

*If your organization is tax-exempt, contact us with your exemption documentation and our team will apply your exemption status to your quote.

The “action required” message to update your billing address will only disappear after your billing address is correctly updated in our systems.

If you’ve made the required update to your billing address but still see the message in-product, please note, updates to your address may take up to 24 hours to be processed in our billing system.

During this time, you may continue to see messages related to updating your address.

In Turkey, an administration fee of 7.5% will be applied to sales of non-hosted software (Data Center) and non-hosted apps in the Atlassian Marketplace. This Administration Fee does not apply to sales of hosted software (cloud).

In India, an administration fee of 2% will be applied to sales for all Atlassian software products, both hosted and non-hosted (Data Center and Cloud) as well as apps in the Atlassian Marketplace.

The administration fee is applied to the discounted price.

The administration fee applies to the following Atlassian software products:

In India:

• The following Data Center products:
  • Jira Software
  • Jira Service Management
  • Confluence
  • Bitbucket
  • Bamboo
  • Crowd
• The following Cloud products (all editions):
  • Jira
  • Jira Service Management
  • Confluence
  • Bitbucket
  • Atlassian Guard

In Turkey:

• The following Data Center products:
  • Jira Software
  • Jira Service Management
  • Confluence
  • Bitbucket
  • Bamboo
  • Crowd

This fee is also applied to all apps in India and all non-hosted apps in Turkey that are sold in the Atlassian Marketplace.

The needs of our cloud customers continue to grow, and with it, the need for a more consolidated solution to manage the billing and invoicing activities that go along with access to Atlassian cloud subscriptions.

To achieve this, we’re replacing our existing billing infrastructure with a new cloud billing engine that will provide a unified experience for billing and invoicing across all Atlassian cloud products. When the transition from current billing systems to the new billing engine is complete, all billing administrators will be able to accomplish the following:

• Access a single location to manage all cloud subscription activity
• View all cloud subscriptions in one place
• Mix and match cloud subscriptions on a single bill
• Upgrade or downgrade products by solution
• Manage your bill under a customer billing account structure vs. site by site billing
• Improved in-product customer experience
• Streamlined access to customer support

For more information, visit this page on support.atlassian.com.

To smoothly make our transition from the current billing infrastructure to the new billing engine, it requires the movement of all of our existing cloud customers' billing data from old system to new. This data move from one system to another is considered a migration, and will happen for different groups of customers over the course of a few months.

To prepare your contacts before migration, visit this page on support.atlassian.com.

No, there will not be any downtime to existing systems, however after your site(s) is migrated, you will see a new interface to view and manage subscriptions, billing, invoicing, contacts, and payment details.

No. This change will not affect your current access to sites, subscription set or product cost. Additionally, your users' product usage will not be interrupted.

Data security and data integrity is our highest priority during the migration process. We’ve built sophisticated tooling specifically for the purpose of the data move between our systems. The tooling implements end to end encryption in order to keep your data secure and protect your privacy during the move from the legacy system to the new billing engine. Multiple cross-validations between the systems before and after the migration maintain the integrity of your data at any given time throughout the move.

All customers who have subscriptions for Atlassian cloud products will eventually be moved to the new billing engine.

We’re taking a phased approach to add all cloud products to the new billing engine over time. If you have paid cloud subscriptions for the following products, you will be shortlisted for migrating in the coming months:

• Jira
• Jira Service Management
• Confluence
• Jira Product Discovery
• Atlassian Guard
• Statuspage
• Compass
• Atlas

Billing support for the following cloud products are still in the works:

• Bitbucket
• Trello
• Halp
• Jira Align

We will not migrate any site attached to products that are not yet supported by the new billing engine.

A billing account is a new billing & invoicing structure for our customers to group and organize all billing transaction-related activities with Atlassian. The billing account moves our billing structure away from site-level billing to customer billing accounts, allowing for more flexibility in how our customers manage and pay for their Atlassian subscriptions. This does not mean that the structure of organization & site is going away - what it does mean, is that our customers will no longer be constrained to pay site-by-site, but will pay based on how sites are grouped into one account.

Customers will be able to accomplish the following with a billing account:

• Access account based billing for cloud products for individuals and companies.
• Share and mange entitlements with co-workers.
• Store multiple payment methods and share a payment method across multiple sites

For information on billing accounts, visit this page on support.atlassian.com.

In our existing billing systems, customers are billed on a site-by-site basis. In the new billing engine, all cloud product subscriptions will live under a customer billing account, and customers will have the option to be billed by account instead of by site, offering more flexibility with how customers are invoiced and when, based on the needs of the business.

It’s important we note, we are not requiring all product subscriptions in each billing account to be billed together on a single invoice. We are - however - giving our customers the choice to either group product subscriptions into one invoice, or, keep invoices for each individual site.

We’ve created a new administrative role to replace Technical Contact and Billing Contact. The Billing Administrator role provides superuser permissions, and access to all billing and invoice related tasks.

As a billing admin, you’ll have an Atlassian ID (AAID - similar to what Billing Contacts have today), which is associated to your company’s billing account. Multiple billing admins can be associated to the same billing account. This way, you can add other billing admins to help you manage all billing-related responsibilities.

Billing admins aren’t restricted to one billing account. The same user can be a billing admin across multiple accounts.

As a billing admin, you can:

• Manage all billing and subscription-related tasks for one or more accounts.
• Affect your organization’s bill by managing subscriptions.
• Contact support for any billing-related assistance.
• Remove other billing admins.
• Add other billing admins.

For more details on billing roles and responsibilities, visit this page on support.atlassian.com.

Atlassian Guard is invoiced in the same group as your existing subscriptions, and can be paid for with the same credit card.

If your products are on the legacy system, your Atlassian Guard billing be supported there too.

If you have some products on the new cloud billing engine, and some on the legacy system, Atlassian Guard billing will be managed from the new cloud billing engine.

For more details on Atlassian Guard subscriptions in the new cloud billing engine, visit this page on support.atlassian.com.

Curious how to know if your billing is in the legacy system or new billing engine? Visit: Understand the improved Atlassian billing experience | Atlassian Support.

Payments can be made via credit card for monthly Atlassian Guard subscriptions.

View your list of subscriptions, upcoming payment estimates, historic invoices and more in the new cloud billing engine by visiting http://admin.atlassian.com/billing.

Yes! Please reach out to our team to discuss your options.

Visit: Understand the improved Atlassian billing experience | Atlassian Support to learn about the billing system that supports your Access product.

Please contact a Customer Advocate to generate a quote, here.

On the new cloud billing engine you no longer have to verify your organization’s domain to receive a quote, meaning a faster path to a price estimate for you.

• New license: Your 12/24-month software maintenance period will commence from the date of payment confirmation.
• Upgrade: Software maintenance will commence from the date of payment confirmation.
• Renewal: Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

For Data Center subscriptions, after the first 12/24 months, your software maintenance will expire and your installation will become read-only. To ensure that your Data Center maintenance doesn't lapse, enroll in automatic renewals in my.atlassian.com.

Please note: Maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

As of February 15, 2024 PT, Server products have reached end of support. Support and bug fixes are longer available for your server products and apps. To stay secure and benefit from continued innovation, we strongly recommend migrating to Cloud or Data Center.

General rule: Upon reseller/partner/customer request, licenses/subscriptions can be sold for terms of more than 12 months, but should not exceed 24 months.

New purchases: Can be sold for any length of time between 12 and 24 months. (i.e. 13, 14, 15 … 23 months).

Renewals: License/subscription renewals can be co-termed to match any date (up to 24 months in the future) as long as the end-date is co-termed to match a core¹ product license that is being purchased or renewed for at least 12 months, on the same singular quote. 

Mid-term user tier upgrades: By default, Cloud and Data Center user tier upgrades are prorated through the current term end date. If the customer prefers to upgrade and extend the product term beyond its current end date, the license must either (1) be extended for a period of at least 12 months from the upgrade start date, or (2) be co-termed to match another core product license that is being purchased or renewed for at least 12 months, on the same order.

Cross-platform: Cloud and Data Center cannot be co-termed to each other.

¹_{Core licenses include Jira, Jira Service Management, Confluence, Bitbucket, Jira Align, Bamboo, Fisheye, Crucible, Crowd, & Atlassian Guard.}

All Marketplace apps must match (or exceed) the parent product's tier.

Sure! If you've confirmed that all of your licenses have been moved to another billing and technical contact, you can close your account via our Close Your Account page. 

You can upgrade or downgrade* the tier of your Data Center subscription directly from your online shopping cart. Licenses/subscriptions cannot be combined to create higher tiers.

^{*Data Center subscriptions can be downgraded and renewed at the same time, within 90 days of expiry. Please note, no refunds or credits are issued for mid-term downgrades.} 

Data Center subscription upgrades can be co-termed to any date.

Upon request, we are happy to provide a Sole Source letter confirming that Atlassian is the manufacturer of the products we sell. If you'd like a copy of our Sole Source letter, Contact Us. 

GDPR stands for the General Data Protection Regulation and came into effect as on May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU. 

Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that our customers have requirements under GDPR that are directly impacted by their use of Atlassian products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements. 

To learn more about our commitment to GDPR compliance, please visit this page.

In addition, here are a few things that Atlassian is committed to doing to ensure our compliance with GDPR and that of our customers: 

• Ensuring our products are ISO 27001 certified. To learn about our current security certifications and commitments, see Atlassian Data Protection page.
• Complying with the latest regulations regarding international data transfers outside of the EU, UK, and Switzerland
• Atlassian commits to follow appropriate security measures and precautions in accordance with GDPR. 
• Atlassian will assist with notifying regulators of breaches and promptly communicating any breaches to customers and users. 
• We will ensure that employees authorized to process personal data have committed to confidentiality. 
• We will hold any subprocessors that handle personal data, including our data center partners, to the same data management, security, and privacy practices and standards to which we hold ourselves. 
• Atlassian commits to carrying out data impact assessments and consulting with EU regulators where a data impact assessment indicates a high risk associated with processing without an appropriate mitigating strategy.
• Where appropriate, we will offer contractual language documenting our commitments to our customers to support their GDPR obligations.
• Atlassian will assist our customers, insofar as possible, to respond to data subject requests our customers may receive under the GDPR. 

Our Data Processing Addendum addresses UK-specific guidance issued in 2022.

The California Consumer Privacy Act of 2018 is a California privacy regulation that has recently been amended by the California Privacy Rights Acts of 2020. Learn more about Atlassian’s commitment to complying with the CCPA, as amended, by visiting this page.

The Lei Geral de Proteção de Dados (LGPD) is a new Brazilian privacy law that went into effect on September 18th, 2020, and regulates the collection, use, processing, storage, and transfer of personal data of Brazil data subjects. For more information, please see our LGPD page.

Yes! Atlassian staff that access and process Atlassian customer personal data are trained on how to handle it and are bound to maintain its confidentiality and security. For more information, see the "How we handle your data" page on our Trust Center.

Atlassian has built out tools to assist customers in responding to individuals' privacy requests. For more information, see “Helping you manage your company data.”

Our goal is to provide our customers with secure, fast, and reliable services. As a provider of global services, we run our services with common operational practices and features across multiple jurisdictions. Today, we store data in data centers located in the US, Germany, Ireland, Singapore, and Australia. Data is stored in the data center closest to the location of the majority of users accessing it. We may also allow employees and contractors located around the world to access certain data for product promotion and development, and customer and technical support purposes. For more information, see our Cloud Hosting Infrastructure page. More information about data center locations is available here.

By default, data hosting location determinations are based on reducing latency and achieving optimal performance for you and your users. We optimize where to host customer data based on how it is accessed around the world (rather than upon request). We don't guarantee that your data will be hosted in a specific location. However, if you’re an organization admin with Enterprise products, you can now pin in-scope product content at rest to a realm. For more information, see our Cloud Support documentation.

Please note if you use a Data Center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases. More information about data center locations is available here.

We need to transfer your personal data to other organizations to help us provide services to you. For example, we use Amazon Web Services data centers to assist us in storing your data. In some instances, these are other companies within the Atlassian family. For example, if you request support and assistance, you may speak to our agents at our headquarters in Australia or to one of our other support centers.

Whenever we share your data, we remain accountable to you for how it is used by any of these organizations. We require all service providers, including other Atlassian companies, to enter into contracts with us to ensure that our customers' personal data receives the same level of protection and safeguards.

Atlassian understands and respects the rules for onward transfers of personal data outside of the EU, UK, and Switzerland. To that end,  Atlassian offers customers a pre-signed Data Processing Agreement (DPA) that includes the EU Standard Contractual Clauses as well as UK and Swiss specific terms to meet onward transfer requirements under the GDPR. The Atlassian DPA is available here for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.

In the meantime, please note that Atlassian:

• already encrypts data in transit and at rest 
• publishes an annual Transparency Report with information about government requests for users' data as well as government requests to remove content or suspend accounts
• provides additional information about our policies and procedures for responding to requests for user data in our Guidelines for Law Enforcement

For more information on how we transfer and process personal data, see our Privacy Policy.

In order to legally transfer data outside of the EU, the GDPR requires such data be transferred in accordance with an "adequate transfer mechanism." The Privacy Shield Program is a framework that was agreed to by the U.S. Department of Commerce and the European Commission that provided an "adequate transfer mechanism" for participating companies. Companies certifying to the Privacy Shield framework agreed to apply specific privacy and security protections to personal data when it is transferred from the EU to the U.S. We know that the protection of personal data is important to our customers, which is why we decided to participate in Privacy Shield as a way for us to demonstrate our commitment to global privacy standards and requirements. Atlassian is Privacy Shield certified, meaning we promised to follow transfer rules and practices as further described in the Privacy Shield framework (see our Privacy Shield Certification).

On July 16, 2020, the Court of Justice of the European Union (the Court) invalidated the EU-US Privacy Shield as a lawful transfer mechanism for transfers of EU personal data from the EU to the US. The Swiss-US Privacy Shield has since been similarly impacted. Meanwhile, the US Department of Commerce indicates that they expect companies to comply with their ongoing obligations under the Privacy Shield Framework for data transfers. We continue to exercise the same care using the Framework for data transferred under that mechanism.

To address the court’s decision, we currently provide a DPA that includes a full copy of the Standard Contractual Clauses (SCCs). Older versions of our DPA included the SCCs as a fallback data transfer mechanism in the event of invalidation of the Privacy Shield. If your organization wishes to update to the latest DPA, it is available here for all cloud customers to download and electronically sign.

Privacy and Security are among the highest priorities at Atlassian. Atlassian is following the developments around the recent decision by the Court of Justice of the European Union regarding the EU-US Privacy Shield and we are comprehensively assessing the implications for our company.

To address the court’s decision, we currently provide a DPA that includes a full copy of the Standard Contractual Clauses (SCCs). Older versions of our DPA included the SCCs as a fallback data transfer mechanism in the event of invalidation of the Privacy Shield. If your organization wishes to update to the latest DPA, it is available here for all cloud customers to download and electronically sign.

Atlassian remains committed to ensuring our customers’ data is protected with the utmost care and in compliance with applicable data privacy laws and requirements. Please be assured, to the extent we have ongoing obligations under our Privacy Shield Certification, we will continue to honor them.

For more information see our Trust Center.

The Atlassian DPA is an extension of our customer terms for cloud products and reflects our compliance with GDPR requirements as applicable to those products. Just as with our standard customer terms, we're unable to make any changes to our DPA on a customer-by-customer basis.

You have certain choices available to you when it comes to your information, which varies depending on where you are located, the products you use, and how they're configured.

Atlassian's Privacy Policy summarizes those choices, how to exercise them, and any relevant limitations. See the section How to access and control your information and How we disclose information we collect in Atlassian's Privacy Policy for more information.

If you use a Data Center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the product; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the applicable product. Data Center administrators can disable our collection of this information from the applicable products via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level.

Yes! Learn more about company-level controls by visiting “Helping you manage your company data.” For information specific to a country or industry (e.g. the GDPR), please see “Privacy and your Country or Industry” on the Privacy page of our Trust Center.

We have implemented organizational and technical safeguards to secure our users' data, in compliance with GDPR requirements. Our users' personal data is pseudonymized when stored, and further encrypted if it is being transferred. For more information on how we secure and store at Atlassian, see our Trust page.

If you use a Data Center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the product; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the applicable product. Data Center administrators can disable our collection of this information from the applicable products via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level. 

A list of our subprocessors can be found on our Subprocessors page.

Third-party app policies and procedures are not controlled by Atlassian, and our Privacy Policy does not cover how third-party apps use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. 

For apps in the Atlassian Marketplace, see the Resources section in the app listing page to review available privacy information.

Atlassian’s Marketplace gives you visibility into different app trust initiatives, including security programs. For more information, see our Marketplace FAQ.

Apps are designed for a wide variety of purposes, and receive different types of data as a result. Check the Integration details section in the app listing to page to review the permissions and data that app gets access to.

Please visit our Data Processing Addendum page for news and updates.

Your needs help inform the way we grow our Privacy Program. Please visit our Cloud Roadmap to see what’s on the horizon, and share your thoughts on how we can align it with your needs by creating feature suggestions (or voting, watching, and commenting on existing suggestions), in Atlassian’s public issue tracker.

Our products are used by millions of users around the world. To provide scalable service to our users and customers, we've included privacy information on this page, as well as our: 

• Privacy Policy
• Trust Center
• Trust FAQ
• Cloud Hosting Infrastructure FAQ
• Compliance FAQ

We encourage you to review these pages first, as you may find your topic of interest has been addressed. However, we also understand there are circumstances where it may help to connect with us directly. For more information, see the Contact Us section of our Privacy Policy.

Atlassian doesn't offer any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations, or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms.

We do, however, have a number of official Atlassian Partners who are able to assist with on-site training, implementation, and customization requirements.

Yes! Atlassian is always interested to hear from like-minded companies looking to work together.

We established the Atlassian Solution Partner Program to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, visit the Atlassian Solution Partner page.

The Atlassian Stack is a bundled offering that combines every server or Data Center product, along with Premier Support, for a single easy to manage price.

On July 1, 2019, we announced the end of life of our Atlassian Stack license.  You can no longer purchase a new Stack license.

We launched the Atlassian Stack offering to help our customers standardize on our Atlassian products. We consistently evaluate our offerings to ensure they are meeting your needs, and have found that many of you prefer to standardize on the Atlassian suite in other ways.

Therefore, we have decided to discontinue the Atlassian Stack offering. You can no longer purchase a new Stack license.