Speaker Profile

Chris Karpenko
Sr. Director Customer Marketing / United States Postal Service

Christopher Karpenko is an award-winning senior marketing executive at the United States Postal Service. He directs the brand marketing and customer journey strategies for retail, mailing, shipping, and digital channels, generating over $70+ billion in revenue. Chris leads efforts to reposition the USPS brand as the partner of choice for consumers, commercial customers, and the mailing and shipping industry. Under his leadership the USPS has been ranked as “America’s #1 Most Trusted Brand” by the Morning Consult and the “#1 Most Trusted Federal Agency” by Pew Foundation. Through his oversight in the development and execution of national campaigns distributed across channels such as mail, mobile, search, email, video, and social the USPS has developed a consistent branded experience across all platforms. Chris continues to push the brand forward and enhance the customers’ experience and affinity to the United States Postal Service. 
 
Chris received his executive MBA in finance and economics from the University of Rochester’s Simon Business School and is a Lean Six Sigma certified green belt.