As an operations director for a small market service company, I started a book program with the leadership team to help jump start new ideas and find new paths towards excellence. Creating SuperFans: How to Turn Your Customers Into Lifelong Advocates is one of the very best books we’ve read since the start!
The focus on the overall experience is such a key factor in how service is perceived in the modern market, with every step along the way being critical. Understanding how excellence and commitment to the client experience is key to success is highlighted so well throughout this book, and the way the book itself is laid out is an experience itself which demonstrates it perfectly.
This book provides immeasurable insight into some key ways of developing lifelong and loyal advocates, maintaining a unified experience for clientele, and how to ensure your processes can deliver those high-level results time and time again.
It is a fresh and engaging take on service delivery, a joy to read, and absolutely one to keep close at hand even after you’ve finished it. Brittany Hodak herself has a wonderful voice as an author, is amazingly personable, and even recorded a short, personalized, introduction to the book for my team. She personifies the very experience she has written so succinctly about in this book. Highest praise from myself, and on behalf of my entire team.
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Full of wisdom and an enjoyable read!
Brittany has put together the perfect formula for creating and maintaining a strong brand where you can exceed customer expectations. Her five step process comes to life with real world and practical examples. Had me nodding my head and acknowledging exactly what she was saying, and laughing with her. Loved the book! A must read for anyone trying to create a successful, meaningful, and strong personal brand.
Top reviews from the United States
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Reviewed in the United States on February 26, 2024
Reviewed in the United States on July 30, 2024
Brittany has put together the perfect formula for creating and maintaining a strong brand where you can exceed customer expectations. Her five step process comes to life with real world and practical examples. Had me nodding my head and acknowledging exactly what she was saying, and laughing with her. Loved the book! A must read for anyone trying to create a successful, meaningful, and strong personal brand.
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Reviewed in the United States on August 14, 2023
Like it or not, if you are providing a service of any kind - or if your product will require service to be provided with it on the front end, in the middle or after it's purchased (ok, that covers pretty close to ANYTHING that's utilized, purchased or consumed...period) - you are now going to be compared against every other wonderful service experience out there...not just those in your own industry.
In this world, we are now forever competing for that "best" experience for our customer. Whether it's fastest/most efficient, most nurturing, cheapest or all of those and more...all of us now have a very high expectation for what makes up an amazing experience. If we don't step up to that expectation with enthusiasm...we will lose. The way we WIN and Create Superfans along the way...is to follow as much of the recipe in this book as we possibly can!
Thank goodness for Brittany sharing this highly valuable information!
5 Star+++! Amazing research! Lots of anecdotes! Practical suggestions! Tons of resources and tools!
Reviewed in the United States on August 14, 2023
Brittany hammers home in SO many meaningful and practical ways, that we are now permanently immersed in an experience economy!Reviewed in the United States on August 14, 2023
Like it or not, if you are providing a service of any kind - or if your product will require service to be provided with it on the front end, in the middle or after it's purchased (ok, that covers pretty close to ANYTHING that's utilized, purchased or consumed...period) - you are now going to be compared against every other wonderful service experience out there...not just those in your own industry.
In this world, we are now forever competing for that "best" experience for our customer. Whether it's fastest/most efficient, most nurturing, cheapest or all of those and more...all of us now have a very high expectation for what makes up an amazing experience. If we don't step up to that expectation with enthusiasm...we will lose. The way we WIN and Create Superfans along the way...is to follow as much of the recipe in this book as we possibly can!
Thank goodness for Brittany sharing this highly valuable information!
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Reviewed in the United States on February 10, 2023
Look, I read a LOT of customer experience books. Heck, I've written two of them myself. If you think it's hard for your business to stand out, imagine how hard it is to stand out among hundreds of books on similar topics. Happily, Brittany has done it with her new book, Creating Superfans. First off, Brittany's background is SO compelling. She's worked with rockstars. She's been on Shark Tank. She has consulted with some top global brands. Brittany KNOWS her stuff, and her writing style is funny, approachable, and simple to consume. Did you notice that word SIMPLE? It's one of the core tenets of customer experience, and Brittany not only talks the talk, but walks the walk in this fantastic book. Finally, this book is BEAUTIFUL. It is an experience in and of itself. Most authors don't think through the experience of reading their book, but Brittany pays attention to ALL of the details.
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Reviewed in the United States on January 18, 2023
Reviewed in the United States on January 25, 2023
I read close to 50 business books a year, and this is by far one of my new favorites. It’s full of lessons and insights guaranteed to help any business create an outstanding customer experience.
But what helps Creating Superfans stand out from most other business books is the way it’s written. Brittany’s writing voice and style make it feel like I’m listening to a friend coaching me on how to grow my business.
If you have customers and want to learn how to not only retain them but also how to turn them into devoted fans who help create new customers for you, this book is a MUST-READ.
And with the colorful illustrations, quote images and music references throughout, simply reading the book is a SUPER experience!
But what helps Creating Superfans stand out from most other business books is the way it’s written. Brittany’s writing voice and style make it feel like I’m listening to a friend coaching me on how to grow my business.
If you have customers and want to learn how to not only retain them but also how to turn them into devoted fans who help create new customers for you, this book is a MUST-READ.
And with the colorful illustrations, quote images and music references throughout, simply reading the book is a SUPER experience!
Images in this review
