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Customer Review
Reviewed in the United States on July 12, 2024
Some good things, some not so great.
The good. The active noise cancellation is fantastic. They are very comfortable to wear for extended periods and amazing battery life.
The not so good. The passive mode (I forget exactly what its called but where you can hear background noise, lets call it anti noise cancelling) is VERY noisy. I get it, you want to make the sounds around you louder. But sitting in a room with nothing on, it still sounds like I'm in a wind tunnel. The dual mode connection is hit and miss. I specifically got these because of this feature. I am often on gaming on my computer and won't hear my phone ring or text notifications. Sometimes it works sometimes it doesn't. Even though I connect it to both devices.
There is something wonky with the bluetooth as well when connecting to a computer. My old skullcandy Hesh, and some super cheap headphones I had bought off amazon ages ago I could go into bluetooth settings and turn off "hands free telephony" to get better sound quality out of them. With these I have to do that EVERY SINGLE TIME I connect to my PC. Granted the stock sound is better than the old headphones with the telephony enabled. But the sound quality with it disabled is even better. I've gotten to the point that I'm tired of turning it off and just leave it on.
Now the worse. I bought these December of 2023, it's now mid July, and the ear cushion is starting to split. Hands down the fastest I've ever had this happen with a set of headphones like this. My old SkullCandy Hesh lasted 4 years before this happened. At the rate its starting to mess up, I'll be lucky if they last till the end of the year. And looking at them I don't know if I'll be able to replace the cushion. So they'll be in the trash heap once that happens.
Update: Anker reached out to me about my issues. I followed their trouble shooting requests and there was no joy. Also sent over a photo of the ear cup tear. They sent a replacement free of charge, and I tested it out. Unfortunately, the bluetooth issues I had mentioned before persisted. So for MY use it's not the best match. However using them just on my phone and Ipad, no problems at all. Using them with PC there are extra steps involved to get the best sound quality. Both on my home build using asus bluetooth and mobo, and my lenovo laptop, so its not just a brand specific issue.
BUT the customer service was great. Reached out quickly set up the replacement and I received it faster than things I ordered on Prime Day. And no they did not ask me to update the review, I can screenshot the emails. But I love a company that will stand by their product.
The good. The active noise cancellation is fantastic. They are very comfortable to wear for extended periods and amazing battery life.
The not so good. The passive mode (I forget exactly what its called but where you can hear background noise, lets call it anti noise cancelling) is VERY noisy. I get it, you want to make the sounds around you louder. But sitting in a room with nothing on, it still sounds like I'm in a wind tunnel. The dual mode connection is hit and miss. I specifically got these because of this feature. I am often on gaming on my computer and won't hear my phone ring or text notifications. Sometimes it works sometimes it doesn't. Even though I connect it to both devices.
There is something wonky with the bluetooth as well when connecting to a computer. My old skullcandy Hesh, and some super cheap headphones I had bought off amazon ages ago I could go into bluetooth settings and turn off "hands free telephony" to get better sound quality out of them. With these I have to do that EVERY SINGLE TIME I connect to my PC. Granted the stock sound is better than the old headphones with the telephony enabled. But the sound quality with it disabled is even better. I've gotten to the point that I'm tired of turning it off and just leave it on.
Now the worse. I bought these December of 2023, it's now mid July, and the ear cushion is starting to split. Hands down the fastest I've ever had this happen with a set of headphones like this. My old SkullCandy Hesh lasted 4 years before this happened. At the rate its starting to mess up, I'll be lucky if they last till the end of the year. And looking at them I don't know if I'll be able to replace the cushion. So they'll be in the trash heap once that happens.
Update: Anker reached out to me about my issues. I followed their trouble shooting requests and there was no joy. Also sent over a photo of the ear cup tear. They sent a replacement free of charge, and I tested it out. Unfortunately, the bluetooth issues I had mentioned before persisted. So for MY use it's not the best match. However using them just on my phone and Ipad, no problems at all. Using them with PC there are extra steps involved to get the best sound quality. Both on my home build using asus bluetooth and mobo, and my lenovo laptop, so its not just a brand specific issue.
BUT the customer service was great. Reached out quickly set up the replacement and I received it faster than things I ordered on Prime Day. And no they did not ask me to update the review, I can screenshot the emails. But I love a company that will stand by their product.
