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Customer Review
Reviewed in the United States on January 13, 2024
I bought this phone for the compact nature. When folded, it fits nicely in your pocket. The initial phone I received lasted me just over 3 months. The crease where the inner main screen bends as you open and close the phone developed a blacked-out bar and the phone would no longer function. Within minutes, the entire screen started going black as well. It was too late for me to return the phone to Amazon, so I contacted Samsung. They made me go through their mail-in repair service (a process that can take 2 weeks). Samsung has the option to fix or send you a new phone. In my case, they sent me a new one (after about 10 days). Getting a new phone meant that all my apps and data had to be reinstalled and reconfigured (a real inconvenience). But, At least I have a working Z Flip 5 again. Nevertheless, I'm very worried that the new phone won't last because of the constant bending of the screen. I like to keep my phones for at least 3-4 years, and this phone, with the screen being bent numerous times per day, does not instill long-term confidence. Samsung's warranty only allows for free repair and/or replacement one time (during the first year of ownership only). I've used my "one time" and now I'm on my own if the screen goes bad again. After one month, the 2d phone is doing okay, but only time will tell if it's going to hold up or not.
