Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon
- Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like Laptops, Game Consoles, TVs, Phones, and Cameras to major appliances, sporting goods, tools, toys, personal care, furniture, and more.
- Accidents Happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
- Past and Future Purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
- Fast, easy claims. Frustration-Free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
- No Hidden Fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
From the manufacturer
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of use, speed, and quality of the consumer services subscription. They mention that the claims submission process was exceptionally easy and quick, and the speed of the replacement was excellent. Some are happy with service, while others have issues with performance. Opinions are mixed on value, protection, and coverage.
AI-generated from the text of customer reviews
Customers find the process of claiming and filing a claim with Asurion to be easy and quick. They also appreciate the smooth process and friendly protection.
"...I’m so glad I did! The claims submission process was exceptionally easy and quick...." Read more
"...The claim process is so convenient, quick and easy! Would definitely recommend if you are a frequent Amazon shopper." Read more
"...It was easy-breezy." Read more
"Like the coverage you get and things go very smoothly...." Read more
Customers are satisfied with the speed of the consumer services subscription. They mention that the response was very quick, the diagnosis was quick, and the claim process was fast. They also say that the service resolved their issues quickly and that the process was easy.
"...The claim process is so convenient, quick and easy! Would definitely recommend if you are a frequent Amazon shopper." Read more
"...is the definition of “no hassle” for filing claims and quick turnaround on reimbursement...." Read more
"...They get the important facts and file your claims very quick and easily as well.. it’s just always so much better NOT having to speak with anyone...." Read more
"Filing the claim was the easiest thing. They service was very quick and my product was on its way back within 2 days...." Read more
Customers like the quality of the service. They mention it's flawless, fantastic, and easy. They also say the overall experience was fine, with no issues. Customers also appreciate the great phone representatives and seamless results.
"...Both claims went great!For the phone: Asurion was unable to replace my phone with the same model S22 Ultra...." Read more
"...the way to start the process was not simple (for me), the overall experience was fine...." Read more
"...I tell you that 2 products were damaged and the claim has been a unique experience, the customer service has been spectacular, the speed of the..." Read more
"The plan is very good but I didn’t realize it applied to technology purchased from Amazon only...." Read more
Customers are mixed about the protection. Some mention it's a wonderful product that protects all of their covered devices, while others say it doesn't cover accidental damage or cracked screens.
"...And everything is done super quick. Amazing protection plan" Read more
"...I said BETTER than good!He said "yeah these backlights I installed are stronger and more relliable than the ones they use in manufacturering,..." Read more
"This chrome book is from July 2023. It was dropped and the screen cracked...." Read more
"Asurion Complete Protect is wonderful and it is a major reason why we love to shop at Amazon!!!!!!!Thank you!!!!!" Read more
Customers like the service provided by the consumer services subscription. They say it's efficient, reliable, and friendly. Customers also mention that the staff is helpful and gives them peace of mind.
"Service great. Only problem was when they mailed back my item they forgot to put my apartment number and my item was flagged undeliverable by UPS...." Read more
"...Called Asurion and they took care of it within seconds!! Great service, Geeat plan!! So worth it!! Thank You!" Read more
"Representatives were very very helpful. Response was very quick. Very easy to communicate with. Terms were honored and fulfilled without delay." Read more
"...The severely cracked screen looks brand new. Excellent service." Read more
Customers are mixed about the value of the product. Some mention it's well worth the cost, and has saved them lots of money. They also say it'll be a bargain for toy insurance. However, some customers feel it'd be rip off and wasteful.
"...I would say this service is well worth the monthly fee, and is definitely worth considering if you have or plan to buy any more expensive items on..." Read more
"...Plan is worth every penny especially if u have kids, will be buying my electronics through Amazon for now on!" Read more
"...Their cell phone coverage is not that good High repair cost in my opinion" Read more
"...If only life could be so easy….and inexpensive!" Read more
Customers are mixed about the coverage. Some mention it's an amazing coverage plan, providing excellent coverage and piece of mind. However, others say that it doesn't cover everything they buy, including warranties and cell phones.
"...Easiest insurance claim I’ve ever done. I’m so very glad I insured all our items with Asurion." Read more
"Very use and covers what it says. Hard to find these days." Read more
"What I do not like about it , is that it does not cover everything you buy that needs it ...." Read more
"Great coverage." Read more
Customers are dissatisfied with the performance of the product. For example, they mention that the air conditioner stopped working, the website never works, and the Klipsch soundbar stopped working. Some say the alert does not work as specified and the touchscreen stopped working after a few months.
"...It STILL didn't work..." Read more
"...I pulled it back out in June 2024, and it no longer works... it will only blow hot air! The stinking thing isn't even a year old yet!..." Read more
"...I’m glad I did, cuz 14 months later it stopped working and I noticed parts of the casing began to bulge, so the battery was bad and ready to blow...." Read more
"After sending item in for repair it only lasted a few months then it died completely...." Read more
Reviews with images
Replacement
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Top reviews
Top reviews from the United States
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02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
Reviewed in the United States on March 20, 2024
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
The only complaint I have is that they reimburse you using a digital Amazon gift card. This is all well and good, but there was an issue with my gift code (I tried giving it to a friend and Amazon suspected fraud and suspended their account) and Asurion never provided me with the 16-digit serial number to the card, only the claim code, so it took well over a week for me to sort out the issue since the customer service people just kept asking me for the serial. In the future I would like to see Asurion include the serial number with their reimbursements. I'm not sure why they didn't let me have that information.