Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon
- Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like Laptops, Game Consoles, TVs, Phones, and Cameras to major appliances, sporting goods, tools, toys, personal care, furniture, and more.
- Accidents Happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
- Past and Future Purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
- Fast, easy claims. Frustration-Free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
- No Hidden Fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
From the manufacturer
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers find the consumer services subscription easy to use and fast. They mention it offers a feeling of security for electronic devices and is reliable. Customers are also happy with the service quality and pain level. However, some customers have mixed opinions on value for money, functionality, and coverage.
AI-generated from the text of customer reviews
Customers find the product easy to use. They mention it's fast, simple, and quick.
"Easy to use once I figured out how to apply for it. Would prefer if it were managed through the Amazon website (more integrated)...." Read more
"The claim process was simple and the turn around time was excellent. My IPad was fixed and back to me before I even missed it." Read more
"...One item that could stand improvement is the return. Getting the label was quick and easy, however it needed to be packed and boxed for shipping...." Read more
"Fast and easy. Was a great experience. Had to call because online was a little confusing." Read more
Customers are satisfied with the speed of the process. They mention the claim file process is fast and easy. The transaction is smooth, and the service resolves their issues quickly.
"The claim process was simple and the turn around time was excellent. My IPad was fixed and back to me before I even missed it." Read more
"The claim file process was fast and easy. However, it wasn't clear that you need an SR# (Service Request Number) to track your claim and return...." Read more
"Fast and easy. Was a great experience. Had to call because online was a little confusing." Read more
"...To my surprise, the process was flawless...." Read more
Customers have mixed opinions about the value for money of the product. Some mention it's worth the fee they pay each month, while others say it's a waste of money.
"...So I would say it's more than definitely worth the money for that type of peace of mind...." Read more
"...All for such a reasonable price. I would recommend to all!" Read more
"...Silly, wasteful and redundant...." Read more
"...In my book, this plan is worth the fee I pay each month, and is recommended ...." Read more
Customers like the protection plan. They say it offers a feeling of security for their electronic devices, is reliable, and hassle-free. Some say it secures every electronic purchase made on Amazon.
"...I said BETTER than good!He said "yeah these backlights I installed are stronger and more relliable than the ones they use in manufacturering,..." Read more
"I like that your product pretty much secures every electronic purchase offf amazon" Read more
"Offers feeling of security for your electronic devices." Read more
"This chrome book is from July 2023. It was dropped and the screen cracked...." Read more
Customers like the service quality of the product. They mention it's great, amazing, and easy.
"...Other than this annoying hiccup, the coverage and service has been phenomenal" Read more
"The entire conversation was wonderful. The agent was helpful, informative, and friendly. And the issue was resolved in a wonderful way...." Read more
"...Lucky I purchased a 3 year warranty. Easy service, prepaid postage. Within 2 weeks I was told It could not be fixed...." Read more
"...Fast and super easy! Agents are more than helpful and very professional! Definitely would recommend!!" Read more
Customers are satisfied with the pain level of the product. They mention it's painless, feels great, and gives them peace of mind.
"...Mainly, because it gives me some peace of mind. It's not a very easy thing to come by in the times we live in now...." Read more
"...This plan offers peace of mind, knowing that if anything goes wrong, I won’t be left out in the cold...." Read more
"...the way to start the process was not simple (for me), the overall experience was fine...." Read more
"...I signed up for it because I like what it has to offer and the feeling of comfort having it which is why I'm giving 4 stars...." Read more
Customers have mixed opinions about the functionality of the product. Some mention it works really great, while others say it stopped working, the website doesn't work properly, and the drone clearly malfunctioned.
"...I pulled it back out in June 2024, and it no longer works... it will only blow hot air! The stinking thing isn't even a year old yet!..." Read more
"...And the issue was resolved in a wonderful way. Everything worked out perfectly." Read more
"...It STILL didn't work..." Read more
"...months of making some of the best Sonic knockoff ice it just decided to stop working, running or doing anything...." Read more
Customers have mixed opinions about the coverage of the product. Some mention it's awesome, blanket coverage, and covers what it says. Others say it doesn't cover everything you buy and doesn't cover for the entire first month.
"...It's great that this specific plan covers many devices and even some that were previously purchased...." Read more
"What I do not like about it , is that it does not cover everything you buy that needs it ...." Read more
"Very use and covers what it says. Hard to find these days." Read more
"...Covers most all damage.Their cell phone coverage is not that good High repair cost in my opinion" Read more
Reviews with images
One of the best decisions I've made.
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Top reviews
Top reviews from the United States
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02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
Reviewed in the United States on March 20, 2024
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.