I'm so happy I purchased this insurance. you have the peace of mind knowing you have that extra protection when purchasing an item. if they can not repair or fix the issue they will just send you a amazon gift card right away. also the gift card comes right after you ship the item, you don't even have to wait for them to receive the item. So you can quickly purchase a replacement.
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From the manufacturer
One of the best decisions I've made.
"After my purchase of the Asurion Complete Protection Plan, and I can confidently say it pays for itself. No more worrying about a product breaking on day 31 of a 30-day return policy! This plan offers peace of mind, knowing that if anything goes wrong, I won’t be left out in the cold. It's an investment in stress-free ownership, and I no longer have to hesitate when making a purchase, knowing that Asurion has me covered if something unexpected happens."
Top reviews from the United States
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Reviewed in the United States on March 20, 2024
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
Plan Option: WarrantyVerified Purchase
Claim filed 02/11-returned 2me 3/11- brackets bent, 0 power, gpu not secured. mandatorybox>10days
Reviewed in the United States on March 20, 2024
TL;DR Find an alternative to insuring your items. The Asurion organization does not have anyone in position to legitimately provide a solution.Reviewed in the United States on March 20, 2024
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
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