A recent 2024 Salesforce study confirmed what contact center agents have been sensing for years now: customer expectations are sky-high. → 77% expect immediate interaction when they contact a company → 79% expect consistency across departments → 65% expect businesses to keep up with their changing needs and preferences No wonder businesses continue to look for ominichannel solutions to keep up. But if you want to take it a step further and get ahead of the game, you're going to need an optichannel approach. Here's why: https://bndwdth.co/3yVOujT
Bandwidth Inc.
Software Development
Raleigh, NC 75,666 followers
The universal platform for global enterprise communications.
About us
Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It's flexible and ready to integrate with your entire communications stack. It's built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world. Check out the platform that Cisco, Google, Microsoft, RingCentral, Uber, Zoom and more use to create unforgettable experiences. Visit the link below ⬇️ to start communicating!
- Website
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http://www.bandwidth.com
External link for Bandwidth Inc.
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Raleigh, NC
- Type
- Public Company
- Founded
- 1999
- Specialties
- mobile phones, business voip, WiFi calling, SIP trunking, VoIP, CLEC, Voice API, App developer platform, SMS API, 911, API platform, software, and MMS API
Locations
Employees at Bandwidth Inc.
Updates
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As digital transformation continues, more enterprises are considering moving existing infrastructure to the cloud. Cue Savio Fernandes, Senior Network Engineer for Google Voice, to the stage at #Reverb24. His groundbreaking work in network systems for enterprises and call centers hasn’t just shifted paradigms—it’s rewritten the rulebook. With 15+ years of experience solving complex networking challenges, Savio will share what’s next for global comms and reveal how Google SIP Link can help large enterprises with global scalability, delivering top-notch voice services—without ever leaving the Google workspace. Don’t miss it: https://lnkd.in/eFbNR25r
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Goodbye are the early, informal “grace period” days of 10DLC compliance! The first round of deadlines was in 2023, and now, in 2024, carriers are starting to crack down on non-compliant 10DLC texts and campaigns. In the coming months, we’ll continue to see intermediate carriers and communication platforms starting to enforce regulations more strictly. Want to stay ahead of the curve? Check this out: https://bndwdth.co/4fWZMoE #RegulatoryCompliance
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🎙️ Excited to announce Adam Smith, Sr. Staff Telecommunications Engineer at Dexcom, as one of our distinguished speakers at #Reverb24. With a rich history spanning three decades in the IT and telecommunications industry, Adam has revolutionized Dexcom's global contact center. By spearheading the migration to Genesys Cloud, he's ensuring Dexcom—a leader in Continuous Glucose Monitoring—maintains exceptional service across 52 countries, managing half a million calls monthly. 🌍📞 Join us as Adam delves into the complexities of global telecommunications and Dexcom’s migration journey from their contact center to the cloud. Register now! https://lnkd.in/eFbNR25r
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Your contact center's technology matters. With AI shaking up your stack, don't miss out on ways you could be leveraging conversational AI. Here are five ways to improve CX and agent productivity with generative and non-generative AI: https://bndwdth.co/4g6yuMG #ConversationalAI #CustomerExperience #ContactCenter
What Is Conversational AI? 5 Ways To Use
bandwidth.com
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Want a peek into some of the latest regulatory changes and requirements for global communications? Our refreshed Product Compliance Hub has highlights to help keep you informed about Q2 and beyond. Learn more about country-specific updates such as: 🇮🇪 IRELAND: Notified Operator Requirements with ComReg 🇮🇹 ITALY: Notified Operator Requirements with AGCOM 🇳🇿 New Zealand: 111 Contact Code Read more and stay informed from our team of product operations experts → https://bndwdth.co/3T0VjHE
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Your secret weapon for streaming operations and supercharging efficiency is coming soon... The Universal Platform launches for all LIVE at #Reverb24. 📆 Circle September 12 and get ready for less clutter, more clarity, and connectivity that feels like magic. See it come to life at Reverb: https://bndwdth.co/3YQo3qg #DigitalTransformation #FutureOfWork
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Who’s speaking at #Reverb24? 🔘 One of the most valuable brands in the world 🔘 A leader of the UCaaS Gartner Magic Quadrant 🔘 The world’s leading call intelligence provider 🔘 A pioneering leader in diabetes care technology 🔘 The #1 Intelligent Agreement Management platform (IAM) 🔘 All of the above Leave your guesses below 👇
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Don’t miss this emergency calling webinar on Wednesday, August 21st, at 2 p.m. ET! Mark J. Fletcher, ENP, VP of Public Safety at 911inform, and our own 911 solutions architect, Robin Erkkila, will unpack the emergency landscape and help you avoid the panic of navigating complex environments and regulatory requirements. We'll cover: 🚨 MLTS requirements 🚨 Multi-system environments 🚨 PSAP landscape of today and tomorrow Click here to register now: https://lnkd.in/eYwEEPyx
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Some highlights you can expect at #Reverb24: 🌍 The world premiere of our next-gen Universal Platform 🔢 New UI/functionality that’ll streamline and optimize many of your insights and intelligence operations 🚨 A game-changing global emergency solution 💬 Powerful messaging advancements, including health alerts and elevated intelligence 🧠 Critical insights from top-tier industry leaders 🎱 A slew of new or expanded integrations for enterprises 🔮 A vision for the future of connectivity and what that means for your business …and that’s just *some* of what we’ve got up our sleeves. Sign up now: https://bndwdth.co/3YKDYX8
Bandwidth REVERB24: Amplifying the Future of Global Communications
bandwidth.com
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