Talent Development

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Cultivate Technological Talents

With the core capabilities of “Software, Data, Algorithm, Cloud Service, Microservices, and Cybersecurity”, SYSTEX has laid a solid foundation for “AI-based digital transformation”, and continued to increase investment in tech-talents with 5A core tech-capabilities (AP, APP, API, Appliance, Algorithm) and 4C cloud service architecture (implementation, operation, management, protection), to meet customers’ needs and expectations for digital transformation to help create a second growth curve.

“Talents” is the core competitiveness of SYSTEX. In order to continuously improve their technical capabilities, SYSTEX reviews each personal technical map to understand their level of technical skill. Additionally, in line with the business development needs, SYSTEX provides comprehensive training resources, hoping that talents can increase capabilities and become tech-talents with leadership courage to help enterprise clients for data integration, transformation, ecosystem integration and innovation of business models, realizing the sustainable operation.

In 2022, SYSTEX has established a Technical Development Committee that aligns group technology strategy with BU needs. It combines the business map, technology blueprint and learning map of each BU, offering flexible online and offline training options to employees, promoting learning that aligns with organizational goals.

SYSTEX Digital Transformation Blueprint

Talent Development Structure

Obtained the “Certificate of Talent Quality-management System, TTQS, – Enterprise Version, Bronze” by Ministry of Labor in 2022.

SYSTEX focuses on talent cultivation and provides systematic employee learning and development plans so as to plan comprehensive training courses, including “new employee training courses, key talent training courses, leadership training courses, and SEI Program, etc.” according to organizational strategies, functional model and personal needs. SYSTEX’s employees can take not only internal training courses, but also external training courses and certificate exams.

Training Performance

GRI 404-1

SYSTEX has formulated the “Employees Training and Development Rules,” encouraging employees to improve their technical skills through training subsidies, and then combine training with performance management to stimulate employees’ talents.

In 2023, a total of 8,410 persons participated in in-class courses totaling 75,465 hours, a total of 44,038 persons participated in online courses totaling 51,969 hours, and 661 persons participated in external professional training courses totaling 12,613 hours, resulting in a grand total of 53,109 persons participated in training courses totaling 140,046 hours. The average training hours (ATH) of employees was 34.35 hours; if classified by gender, ATH was 27.42 hours for female and 39.01 hours for male; if classified by position, ATH was 39.68 hours for management-level positions and 33.93 hours for non-management positions. The ATH for technical employees participated in technical in-class or online courses was 26.97 hours.

2023 in-class training courses

8410

75465

2023 online training courses

44038

51969

2023 external training courses

661

12613

2023 tech-training courses

11341

81219

2023 Average training hours of Tech-training for technical employees

26.97

2023 Performance of In-class Training Course

Type	Item	Trainees			Training (hours)
Type	Item	Female	Male	Total	Training (hours)
Tech-development	AI	344	708	1,052	4,466
	Mobile software	10	33	43	921
	System development	322	596	918	6,772
	Front-end development	91	213	304	10,424
	Software architect	27	70	97	634
	Cloud service	59	433	492	9,944
	Micro service	201	515	716	10,594
	Data science	94	162	256	2,412
	Database	76	178	254	2,070
	Information security	238	785	1,023	14,255
	Web API	13	19	32	476
Project management	Project management	77	93	170	2,956
General study	New-hire	274	458	732	4,501
	Information security	120	201	321	642
	ESG	101	122	223	335
	Expert lecture	638	285	923	1,535
Leadership	Management development	261	593	854	2,531
Total		2,946	5,464	8,410	75,465

2023 Performance of Online Training Course

Type	Item	Trainees			Training (hours)
Type	Item	Female	Male	Total	Training (hours)
Tech-department	Cloud service	78	201	279	1,704
Tech-department	Information security	2,191	3,684	5,875	16,549
Project management	Project management	129	198	327	637
Project management	Cloud service	99	195	294	911
General study	General study	4,466	6,175	10,641	13,915
General study	New-hire	5,318	8,096	13,414	12,404
Marketing	Product service	6,254	4,670	10,924	4,154
Marketing	General study	1,138	537	1,675	747
Leadership	Leadership	180	429	609	946
Total		19,853	24,185	44,038	51,969

2023 Performance of External Training

Type	Female	Male	Trainees	Training (hours)
External course	163	498	661	12,613

3-year Training Expenditure

Item	2021	2022	2023
Total Employee Training Expenditure (NT$ thousand)	20,074.9	28,621.6	28,938.1
Average Training Expenditure per Employee (NT$)	5,359	7,401	7,098

Internal Training Course

New Employee

To help new employee become familiar with SYSTEX and its business philosophy, we have curated a mix of in-class and online courses, arranged for senior managers to teach, and promoted volunteer activities and occupational health and safety in the course to raise awareness of occupational health and safety.

Leadership

SYSTEX has designed leadership training courses based on SYSTEX management framework to ensure more effective performance. We also provide the “supervision courses” to improve the supervision ability of senior colleagues and supervisors, helping new employees to get familiar with work faster.

Technology Development

SYSTEX has established the “Technical Development Committee,” including Task Forces for core technical capabilities, held annual technical meetings every year to continuously publish the latest technology development trends and industrial applications, and organized technical training courses in line with the needs of BU’s development strategy.

Marketing and Sales

In order to achieve customer-oriented business sales, through effective questions to customers in the business process, SYSTEX clarifies the real needs of customers and cultivates potential talents to become the best product expert consultant for customers.

Exclusive Individual

Built an E-Learning platform to provide exclusive individual courses, allowing employees to use their spare time to achieve their personal learning targets.

Key Talent

According to the needs of operation strategies and reserve talents, as well as to achieve the talent strategy, SYSTEX conducts an annual inventory and training plans for key positions and key talents.

Experts Lecture

Invite industry experts to share practice experience with topics such as trends and technology applications, so that employees can learn more to practice the win-win concept of improving customer values and business performance.

SEI Program

Provide a long-term internship program (SEI) and hold summer intern camp. During the internship, interns are arranged to participate in industrial application courses. Outstanding interns can be preferentially may receive full-time job offers. For more details about “SEI”, please refer to “SEI Program“.

Enhance ESG Awareness

SYSTEX aims to gradually enhance internal sustainability awareness, enabling all employees to fully grasp the significance of sustainable development. By fostering this awareness, employees can find greater meaning in their work, actively embodying these values in their daily tasks and practicing sustainable actions, thereby contributing to the company’s sustainable management development. These awareness trainings in 2023 are:

Integrity	Conducted 2 integrity advocacies for employees, totaling 7,824 persons with a 99.6% achievement rate. Held 2 seminars on integrity management for managers with a cumulative total of 631 training sessions. Advocate the “Code of Conduct” via emails every month, totaling 49,690 persons. Of these, 45,411 persons were engaged on the topic of integrity, with a 99.1% achievement rate. Require new employees (compulsory for FTE and elective for non-FTE) to complete the online courses of “New Employee Training Camp – Integrity Management,” totaling 778 persons and 490.1 hours. Conduct an online course and test on “Prohibition of Insider Trading” once a year. 4,002 persons be trained, with a 98.6% achievement rate.
Intellectual property rights management	Conducted 2 Intellectual Property advocacies for employees, totaling 7,511 persons and a 99.3% achievement rate. Conducted courses for IP personnel on Intellectual Property management, totaling 665 persons and 740.5 hours. Require new employees (compulsory for FTE and elective for non-FTE) to complete the online courses of “New Employee Training Camp – Intellectual Property Rights,” totaling 685 persons and 185 hours.
Information security	Conducted 2 Information Security advocacies and tests for employees, totaling 7,818 persons and a 99.4% achievement rate. Conducted 2 Personal Data Protection advocacies and tests, totaling 7,834 persons with a 99.5%achievement rate. Conducted “3-hour online general courses on Information Security” for employees, totaling 4,339 persons and 13,017 hours. Conducted “9-hour professional courses on Information Security” for employees, training 149 persons for a total of 1,341 hours. Conducting “38-lesson in-class seed-training courses on Information Security” for employees, with a total of 852 person and 10,893 hours.
Human rights	Advocate the “Code of Conduct on Human Rights topics” via emails in November, totaling 4,279 persons and a 99.4% achievement rate. Conducted “Sexual Harassment and Assault Prevention” for new-hires on onboarding day, totaling 910 persons. Conducted courses of “Regulatory compliance – Human Rights, Occupational Health Safety and Employer’s Responsibility” for new directors, totaling 12 persons and 24 hours. Conducted various general Human Rights courses for employees, totaling 933 persons and 1,549.5 hours. Require new employees (compulsory for FTE and elective for non-FTE) to complete the online courses of “New Employee Training Camp – Human Rights and OHS,” totaling 2,210 persons and 2,509 hours.
Occupational health and safety	In addition to the Human Rights courses, other OHS training is as follow: Subsidize employees to join in external professional licensing courses, totaling 108 persons and 1,547 hours.

Corporate sustainability