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A Lynx Air Boeing 737 jet sits at a gate at the international airport in Calgary on Feb. 23, 2024. Lynx officials announced on Feb. 22 that it would be ceasing operations, effective at midnight on Feb. 26. THE CANADIAN PRESS/Todd Korol

What Lynx Air’s failure tells us about the state of the Canadian airline industry

The closure of Lynx is an opportune time to review the state of Canadian commercial air travel and identify the challenges and opportunities Canada has in improving the sector.
French-language advocates protest Air Canada’s chief executive Michael Rousseau’s inability to speak French in front of the airline’s head office during a demonstration in Montréal. The sign reads: “Rousseau Get Out.” THE CANADIAN PRESS/Ryan Remiorz

Corporate leadership: Why the tone at the top has moral consequences

What CEOs say and how they say it are essential. Their words can set the tone at the top of the firm and have far-reaching repercussions.
The view out the window during a flight from Vancouver to Calgary in June 2020. THE CANADIAN PRESS/Jonathan Hayward

Air Canada’s cancellation of regional flights will gut remote communities

A disaster is looming for remote Canadian communities after Air Canada cancelled 30 regional routes. It threatens the rights of all Canadians to be connected to the national transportation system.
Airlines are risking alienating customers and permanent reputational damage due to their refusal to issue refunds after cancelling flights mid-coronavirus. (Pixabay)

Airlines should rethink their refusal to refund passengers during COVID-19

Airlines seem largely unconcerned about the long-term implications of their refusal to issue refunds to passengers during the COVID-19 pandemic, and risk alienating customers permanently.
Business has been disrupted by the coronavirus pandemic. How can business leaders react to the challenges, reassess what they do and reconfigure their companies? (AP Photo/Richard Drew)

Coronavirus disruption: A chance for businesses to adapt and renew

Many businesses have been rocked by the financial fallout from the coronavirus. Bouncing back from such a consequential event is not enough. Companies must adapt to the disruption.
Many of us collect points via loyalty programs. They’re popular, but can cause headaches for the companies who head up loyalty and rewards programs. (Shutterstock)

Rewarding your shopping loyalty with points

The companies that head up loyalty rewards programs must compensate for their uncertainty about your reward preferences.

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