I highly recommend Zendesk software

What are the best aspects of this product?

Zendesk is easy to use and we are using it mostly for Customer Support but beside this ability there is an option for creating knowledge base and this is great opportunity. The UI is easy to use and it has modern browser and great search functionality so we can easily find old tickets for specific customer, UI design can be customized the way we want. We are able to provide direct response for a ticket from email address, we are even able to put private notes for our internal team so we can better communicate with each other. I like that this tool provides Android and iOS app so I can use it while traveling.

What aspects are problematic or could work better?

The only thing I don’t like about this software is the amount of the emails I receive to the email address that is associated with the account.

What specific problems in your company were solved by this product?

We are able to provide great customer service to our users and to keep track of the productivity from one place.

Are you a current user of this product?

Yes