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Mailgun Review

Mailgun
Our score: 8.9 User satisfaction: 92%

What is Mailgun?

Mailgun is a reliable email automation service designed for developers. This transactional email API integration provides a comprehensive cloud based service for receiving, sending, and tracking emails sent via applications and websites. The service is built to conform to compliance standards with a focus on reliability and simplicity.

Mailgun has excellent features including; powerful sending tools, intelligent inbound routing features, superior tracking and analytics features, and email validation features. All the tools work in unison to deliver superb performance with an intriguing level of diligence that ensures a positive sending reputation. Besides, the toolset is fully customized to your needs with simple integrations to your framework and language.

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Overview of Mailgun Benefits

Mailgun is a built for developers. It seamlessly integrates with popular languages including; Ruby, C#, Java, PHP, and Python. With the set of powerful APIs, the platform enables you to receive, send, and track all email effortlessly.

The software automates the email delivery process giving your outbound emails an excellent chance of landing in the destination inbox. Besides, the API control panel makes it easy to monitor the event of every email. Also, the simple API abstracts coupled with the easy SMPT integrations eliminates the mess involved when sending bulk or transactional email.

Mailgun has powerful inbound routing and storage features. For instance, the intelligent email parsing engine makes it easy to interpret email data. All inbound emails to your app are fully transcoded and parsed. The feature combined with the temporary three days storage makes it easy to retrieve incoming email at your most convenient time.

Furthermore, the featured smart rules engine helps you to manage millions of inbound emails with few rules. It gives you an intelligent way to deal with spam entirely. Moreover, the use of advanced algorithms detects and automatically strips out signature blocks or quoted replies.

Mailgun has superior reports feature. It’s searchable logs ensure you are up to date with the happenings on your email. Also, the tags provide a more convenient way to A/B test and report on the data.

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Overview of Mailgun Features

  • Sending email features
  • Inbound routing
  • Inbound email storage
  • Tracking and analytics
  • Email validation

Mailgun Position In Our Categories

Bearing in mind businesses have particular business requirements, it is reasonable that they steer clear of adopting an all-encompassing, “perfect” software product. Regardless, it is hard to try to pinpoint such application even among popular software systems. The rational step to do can be to write down the several significant aspects that call for a inspection like major features, plans, skill competence of staff, business size, etc. The second step is, you must perform the product research comprehensively. Have a look at some of these Mailgun evaluations and scrutinize each of the software programs in your shortlist in detail. Such comprehensive research ascertains you keep away from unfit software products and choose the one that delivers all the benefits your business requires.

Position of Mailgun in our main categories:

TOP 100

Mailgun is one of the top 100 Marketing Software products

It is essential to realize that hardly any service in the Email Marketing Software category will be a perfect solution that can meet all the needs of all company types, sizes and industries. It may be a good idea to read a few Mailgun Email Marketing Software reviews first as some solutions might perform well just in a very small group of applications or be prepared with a very specific industry in mind. Others can function with a goal of being simple and intuitive and therefore lack complex functions welcomed by more experienced users. You can also come across services that focus on a large group of users and offer a powerful feature set, however this usually comes at a more expensive price of such a solution. Make sure you're aware of your requirements so that you pick a service that provides specifically the elements you search for.

How Much Does Mailgun Cost?

Mailgun Pricing Plans:

Free Trial

0 to 10,000 emails

Free

Next 500,000 emails

$0.0005 per email

Next 1,000,000 emails

$0.00035

Next 5,000,000 emails

$0.00015

Any additional

$0.00010

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What are Mailgun pricing details?

Mailgun Pricing Plans:

Free Trial

0 to 10,000 emails

Free

Next 500,000 emails

$0.0005 per email

Next 1,000,000 emails

$0.00035

Next 5,000,000 emails

$0.00015

Any additional

$0.00010

Mailgun offers several SMB and enterprise pricing options, depending on the number of emails you wish to distribute. Here are the details:

  • 0 to 10,000 emails – free
  • Next 500,000 emails – $0.0005 per email
  • next 1,000,000 emails – $0.00035
  • Next 5,000,000 emails – $0.00015
  • Any additional -$0.00010

User Satisfaction

Positive Social Media Mentions 82
Negative Social Media Mentions 3

We are aware that when you decide to buy a Email Marketing Software it’s crucial not only to see how experts score it in their reviews, but also to find out if the real people and companies that bought these solutions are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Mailgun reviews across a vast range of social media sites. The data is then featured in a simple to understand form revealing how many clients had positive and negative experience with Mailgun. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Mailgun?

Mailgun uses Java, Microsoft.net, and PHP technology to connect to any third-party system or application.

Mailgun User Reviews

Mailgun average rating:

Average score
4.1/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Deshawn

PROS: Mailgun is nailing all our demands for an emailing platform. It is super easy to set up, and proves to be dependable at all times. Its free package is even sufficient for our mini trial process.

CONS: I need to use my credit card to use the free package of Mailgun. I hope such restriction would be removed. Other than this little issue, I have no other problem with Mailgun.

Reviewed 3 years ago

Read full review >

The least favorable review

Francesca

PROS: Mailgun is a speedy platform with tons of great emailing features. It has a robust and functional API, handles incoming emails and triggers well, and provides complete data of failed emails for analysis. Moreover, you can’t complain much about its price. Yes, there are more affordable choices, but Mailgun is by far the best emailing tool among others.

CONS: Our IP address that I used with Mailgun was tagged as spam. However, this is because some staff have incorrectly used the tool. We have solved such problem after a thorough check with the platform, and we didn’t need to be very technical with the process.

Reviewed 4 years ago

Read full review >

More reviews from 14 actual users:

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  • Latest
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  • Most positive
  • Most negative

Intuitive messaging tool

Read full review >
Leila
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 07.11.2021 Company Size: More than 100 Employees Industry: Information Services

PROS: This is a very easy to set up and use platform for messaging, and it has sweet price deals for new users. It also features outstanding analytics and reports that help us process data efficiently, such as determining the trend of how people receive our emails. The data processed by Mailgun’s analytics is protected by dependable security, and is presented in an easy to comprehend layout. This makes emails and campaigns very easy to monitor through the tool, especially that it also handles complete documentation of sent emails through an integration.

CONS: I have no complain with the Mailgun platform. It is efficient in satisfying all my needs to do my work well.

What do you think about this review?

Great Poor

Efficient mail delivery, highly organized UI

Read full review >
Ian
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.10.2021 Company Size: 11-50 Employees Industry: Internet

PROS: Smooth set up process and is highly customizable to suit our area demands, as well as they provide a full-year of free support for running the platform on our server. It also boasts a highly organized UI and clean panel for smooth user experience. This makes it very seamless to navigate, and makes different problems highly visible for users. In addition, its free monthly allowance of 10,000 messages is incredible. We can also completely clean up its database to avoid accumulating tons of details.

CONS: Mailgun doesn’t has actual problem when we use it. What other users complain about are actually issues that are not under the platform’s control, such as bouncing mails and reaching the spam folder. Say, the recipient’s server can contribute to such problem. Or, if a recipient isn’t compelled to open an email or subscribe to a mailing list because of different factors. Points such as preference for emails, or emails having low quality contents can make a recipient set an email address as spam. Noticeably, these are all not under the Mailgun’s control.

What do you think about this review?

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Show More User Reviews (14)

Favorite mail managing tool for all projects

Read full review >
Berenice
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Mailgun features an API infrastructure with seamless integration to different platforms that we use, especially that it employs Laravel software development kit for better combination. It is efficient in recording bounce, delivery and interaction data as well; meaning, we can smoothly gauge the efficiency of our email marketing campaigns. Moreover, it sports a contact verification system to prevent bounce-back emails, as well as a dependable and reputable delivery tool that dodges spam detectors. These are all helping us in boosting our email communication lines, and in optimizing different aspects of our email marketing campaigns.

CONS: Mailgun doesn’t carry an API reporting feature for debugging errors. Say, I need to send thousands of emails, and one of those has a simple typo-errors on the receiver’s email address. It is difficult to spot the exact problematic email through Mailgun.

What do you think about this review?

Great Poor

Suitable mailing system for our job

Read full review >
Skye
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.09.2021 Company Size: 11-50 Employees Industry: Others

PROS: Sending emails through Mailgun API is surely wonderful, and tracking the open and click on email rates is very efficient. The reports and analytics are super powerful too, since they help us figure out how people respond with the emails we send.

CONS: I have no dislikes with Mailgun and its features. I am super satisfied with the tool.

What do you think about this review?

Great Poor

A very convenient email managing tool

Read full review >
Delphine
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 10.08.2021 Company Size: 1-10 Employees Industry: Computer Software

PROS: Mailgun makes it super convenient for me to handle emailing tasks. I do not need to spend long hours for the job, and I do not need a full team of experts as well.

CONS: Mailgun is quite expensive for my budget. I hope more affordable deals would become available later on.

What do you think about this review?

Great Poor

Email management platform that you can trust

Read full review >
Deshawn
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.06.2021 Company Size: 1-10 Employees Industry: Internet

PROS: Mailgun is nailing all our demands for an emailing platform. It is super easy to set up, and proves to be dependable at all times. Its free package is even sufficient for our mini trial process.

CONS: I need to use my credit card to use the free package of Mailgun. I hope such restriction would be removed. Other than this little issue, I have no other problem with Mailgun.

What do you think about this review?

Great Poor

Seamless messaging tracking tool

Read full review >
Judy
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.04.2021 Company Size: More than 100 Employees Industry: Computer Games

PROS: Mailgun helps us easily get a clear view over our emailing; even if we usually send and receive tons of emails at once. It allows us to personalize the emails according to the client list or category that we use. This lets us conveniently send email campaigns or newsletters into different categories, or organize various information with the use of distinctive patterns. As a result, we get a close and fantastic control over our email marketing campaigns.

CONS: We cannot determine the behavior of a visitor on our site after being redirected from an email. Yes, we can determine if recipients have opened, read or ignored our emails, but such missing function I’ve mentioned pushes us to use a third-party tool. This is somehow an additional cost for us.

What do you think about this review?

Great Poor

Addresses many hard issues efficiently

Read full review >
Efren
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 11.03.2021 Company Size: More than 100 Employees Industry: Media Production

PROS: Easy setting up that we do not need to do a lot of tweaking after the initial integration. It works efficiently for our needs, and it doesn’t has tons of functioning problems too. We also love how the user support service helps in stellar and quick ways. No wonder why we have chosen to stick on Mailgun for many years now.

CONS: We are having some troubles in figuring out possible cause of emails failing to be sent. It could be a problem with the spam filter on the receiving end, or if it is a problem we have unintentionally caused. Thankfully, the support team is always helping us solve such concerns in no time.

What do you think about this review?

Great Poor

Perks we get from Mailgun

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Whitney
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 29.01.2021 Company Size: 11-50 Employees Industry: Computer Hardware

PROS: Message transfer agents have gone quite harsh about the requirements for letting incoming emails pass through. As a result, we face some problems about our business emails failing to reach the inboxes of our customers. And we encounter such problem with our old emailing platform. When we’ve started using Mailgun, we’ve easily solved such issue because all our emails are smoothly reaching their intended recipients.

CONS: There are very few instances when our IP address is flagged as having poor reputation by the receiving server. However, this is because of us not having a paid dedicated IP address that we use with Mailgun.

What do you think about this review?

Great Poor

Amazing tool for managing our emailing system

Read full review >
Eladio
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.01.2021 Company Size: More than 100 Employees Industry: Internet

PROS: This platform sends emails efficiently and quickly. Mailgun has great customer service that is very helpful too.

CONS: I think Mailgun has no disadvantages. It is even difficult to spot any error or problem while using the tool.

What do you think about this review?

Great Poor

Superb email tracker and spam filter

Read full review >
Cynthia
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.09.2020 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: This is a robust emailing tool especially with its efficient personalization’s, which is perfect for making our operations run smoother. It lets us send hundreds and thousands of emails each month, gives us complete monitoring over incoming emails, as well as it supports plugins from WordPress. Moreover, you can disable functions for send mails in a web browser when necessary. And when you encounter some issues while using the platform, you can reach the superb chat support team for some help.

CONS: I don’t have any dislikes since Mailgun is a very easy to use messaging tool. Its quality is truly superior to other options by so many levels.

What do you think about this review?

Great Poor

High speed and high success in sending emails

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Eliane
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.08.2020 Company Size: More than 100 Employees Industry: Computer Software

PROS: Mailgun offers superior delivery success and speed when sending emails. This is a perfect solution for our email marketing campaign today.

CONS: I dislike the limited number of emails that the Mailgun trial version is allowed to send. Although, I know that we should use it throughout the trial period. This is helpful, however, since it helps in ensuring great delivery success through the tool.

What do you think about this review?

Great Poor

Outstanding tool for handling transactional emails

Read full review >
Francesca
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.08.2020 Company Size: 11-50 Employees Industry: Computer Software

PROS: Mailgun is a speedy platform with tons of great emailing features. It has a robust and functional API, handles incoming emails and triggers well, and provides complete data of failed emails for analysis. Moreover, you can’t complain much about its price. Yes, there are more affordable choices, but Mailgun is by far the best emailing tool among others.

CONS: Our IP address that I used with Mailgun was tagged as spam. However, this is because some staff have incorrectly used the tool. We have solved such problem after a thorough check with the platform, and we didn’t need to be very technical with the process.

What do you think about this review?

Great Poor

Perfect tool for large email marketing campaigns

Read full review >
Makenna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 19.08.2020 Company Size: 1-10 Employees Industry: N/A

PROS: This is a great, efficient and automated tool for email marketing. And it is specifically helpful for gathering valuable data with wonderful accuracy.

CONS: Initially, I’ve found it difficult to use the new UI design of Mailgun. However, it becomes easier and smoother once I’ve grasped things up.

What do you think about this review?

Great Poor
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Intuitive messaging tool

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Leila
4/5

Overall impression

3/5

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3/5

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4/5

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Published on: 07.11.2021 Company Size: More than 100 Employees Industry: Information Services

Efficient mail delivery, highly organized UI

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Ian
4/5

Overall impression

4/5

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4/5

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Published on: 29.10.2021 Company Size: 11-50 Employees Industry: Internet

Favorite mail managing tool for all projects

Read full review >
Berenice
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

Suitable mailing system for our job

Read full review >
Skye
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.09.2021 Company Size: 11-50 Employees Industry: Others

A very convenient email managing tool

Read full review >
Delphine
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 10.08.2021 Company Size: 1-10 Employees Industry: Computer Software
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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