FreshBooks Review

PROS: The best thing about FreshBooks software is the vendor constantly keeps introducing new features. The software shows little screens with info about the new features and this helps me to discover new things that can be useful for me. The main part is FreshBooks is a top quality accounting software that helps me manage my company’s finances easily.

CONS: The only complaint I have about is expense categorization. I categorize and track my expenses on a different system and I would like to integrate it with FreshBooks instead of duplicating the work to view expense breakdowns. Because of this lack, I manage expense categorization elsewhere and not in FreshBooks.

PROS: It's easy and fast to use. It looks professional and it's fairly affordable. Very short learning curve.

CONS: Start adding clients and the costs go up quickly. More variety in plans.

PROS: I love that FreshBooks is reliable and easy to use. I have been using it for more than five years to manage my company’s billing work. The app has boosted my company’s cash flow and my customers also love this system.

CONS: FreshBooks is advertised as a cloud accounting software. The description is not accurate as the system lacks a few important accounting features. But it offers top notch expense tracking and billing features that are one of the best in the market.

PROS: Performance and its ability to create and transmit important data.

CONS: The data is not safeguarded with several steps. That must improve.

PROS: The only great aspect is when you call they actually pick up the phones.

CONS: Every three months I get a call from my 'new account manager' telling me about all the great upgrades and solutions for my company. Right after they are done pretending to know anything about my services, they hit you with a, 'charges are changing on your account' speech. As they double, not go up, DOUBLE my rates for the month, I'm now looking for someone else to service my accounts.

PROS: I love how the program is cloud-based. This gives me information access in real-time regardless of my location. Another essential functionality is being able to make more than one company profile. Freshbooks deploys functionality that's intuitive allowing for simpler invoice/client generation and management.

CONS: At this point in time, I'm very much content with Freshbooks. I like how I get to make the most of its functionality that can't been seen in other third party software.

PROS: It\'s easy and fast to use. It looks professional and it\'s fairly affordable. Very short learning curve.

CONS: It\'s easy and fast to use. It looks professional and it\'s fairly affordable. Very short learning curve.

PROS: I love that FreshBooks is easy to set up and use. We are saving a lot by switching over from credit card and merchant account processing through our bank which used to cost a lot. The saved money is more than the subscription we pay for FreshBooks. Another great thing is they are keeping the price constant though they keep adding new features and tools to the software.

CONS: I don’t have any issues at all with this system as it fulfills my expectations and needs.

PROS: Easy to use It was inexpensive and somewhat reliable the first couple years

CONS: Website is often down preventing invoicing and receiving payments I emailed customer service for 4 months with no response when they billed my credit card without authorization. This wasn\'t the annual subscription, they billed another $400 months after. Customer service phone number goes to full mailbox Does not integrate with my customer management software resulting in double entry for all customer and invoicing data I can\'t download transactions from my Credit Card website to Freshbooks as I would be able to with Quickbooks or Quicken If you want to cancel and keep pictures of receipts for expenses on Freshbooks, you lose access. If you are audited or need to look up past expenses you are completely screwed. Same is true for customer and invoicing history Mak plan is good up to 500 customers, I have 110 new customers a year so after 5 years I have to delete customers and all info or pay for the custom pricing the they choose. At this point I am paying more than I would with the most expensive Quickbooks plan.

PROS: Working for an internet marketing and web design firm, our clients are making monthly payments on marketing and hosting services. With Freshbooks, I get to make a monthly-based invoice. It does this with its own set-it-and-forget-it approach that's comfortable to use and highly valuable. Our clients can now save paymet info whenever they're paying their initial invoice for faster payment every one month after.

CONS: One aspect that I'd be pleased to see is being able to do more than just what it's offering. By that would mean procuring a business loan/line of credit via data within Freshbooks.

PROS: I love FreshBooks for many reasons. It offers excellent mobility and the customer support agents are helpful and friendly. You can use your mobile phone to input data on the go. I am able to give quotes to people right on the phone. Another advantage is I get to know when my client opens my invoice. This means I can know if my invoice went to spam and lies unopened. I can ask my client to open the invoice and get payment immediately. Plus, FreshBooks integrates smoothly with payment methods like Stripe which I prefer. You can easily scan cards using their reader anywhere.

CONS: My only grouse is the card reader is priced a bit steeply.

PROS: Freshbooks did a tremendous job in convering my tedious monthly task into something that's swift and easy to do. I like how I get to have automated invoices, late payments, and reminders. Its automation was such a difference maker as I would lose track (every now and then) in sending invoices or getting them out in the later going. Its reminders prevented things from getting way too personal.

CONS: I was hopong it'd be a bit simple to my own virtual assistant to making invoices. I wanted a way in converting payments to credits. Through that approach, whenever payment is made in advance, it would automatically apply such advancement payment for invoices in the future. I feel like it's better to remove the three-invoice reminder restriction.

PROS: I appreciate that FreshBooks is important for my business. I am not an accounting professional and I don’t particularly like bookkeeping. I was looking for a software that helps me do accounting easily. FreshBooks offers all that I need and more too.

CONS: My only gripe is the app lacks a browser extension for the time tracking timer. I use this feature a lot so it would be great if the vendor adds it to the software.

PROS: For me, the plus points are the system is easy to use on desktop and mobile. But the app is below par. It is easy to use the desktop on the phone. You can improve your business by linking payment options as this automatically records payments from your clients and saves you a great deal of time.

CONS: I have a major grouse with FreshBooks. You cannot snail mail an estimate with the “snail mail button”. When you send an email using Yahoo or Comcast.net the estimate gets rejected and you don’t even get a mailer daemon message about the failure. This forces me to call clients and I get embarrassed when they say the estimate is not even in their junk mail. This annoyance occurs regularly because of which I am thinking of switching to another software.

PROS: Being an artist, I couldn't fully understand how much influence the business has in terms of creativity. The lack of success has greatly impacted my creativity. When I upgraded to Freshbooks since it was suggested by a friend of mine. With my business growining, I know which problems I needed to deal with before they become major issues. I can also make monthly projections, which helped me hire an assistant part-time and freeing up time for me to concentrate further on photography.

CONS: I hate the fact that I'm a few years later in discovering this. It's a bit annoying knowing that the program itself is entirely online. I wish I get to access it from my desktop PC offline.

PROS: I like that I can access FreshBooks anywhere, anytime to manage estimates, expenses, and invoices. I love that it integrates with my bank account easily which helps me to keep track of expenses and cash flow.

CONS: My only complaint is the software does not allow me to bill a flat rate for some projects. I need to subdivide the projects to calculate hourly rate after quoting a flat rate and this has been questioned by a few clients.

PROS: Freshbooks is so easy to utilize. It comes with a clean interface. Its iPhone apps allows for seamless time tracking and billing. I've had this for a number of years and it really fits the bill!

CONS: I was hoping Freshbooks would let keep time-billing segregated from time tracking. Fortunately, its latest version now allows this.

PROS: Freshbooks is capable of streamlining the process on a number of projects for different clients. I like how you can have a bunch of project categorized for a certain client. This is useful in my job where we're frequently dealing with different tasks for one client. One thing I like is that you can key in time enties or items on invoices.

CONS: One issue I'm facing with Freshboosk is that I've yet determine how to remove projects/clients. This is actually clogging my list. We've got projects that we haven't been working on for a number of years. Thing is, they're still showing up on the time tracking list.

PROS: Our company mainly uses FreshBooks for invoices and time tracking. We have multiple clients and projects so it is important that our employees track their time correctly on projects. More work is needed for some clients and we need to ensure we assign the right amount of time for these clients. We also use FreshBooks to request invoices and track which clients pay the invoices. We can set reminders for overdue invoices and make it easy for clients to pay us. If clients call our employees when they are away from their computer, they can track time on their mobile devices.

CONS: The time tracking feature gives some trouble. There are two options: you can use the timer or enter time manually. During our work, we constantly keep switching from one project to another. It is difficult to keep switching the timer constantly. If we enter time manually, it shows inaccurate estimates.

PROS: This software is simple and effective. It allows to create invoices and record the balances. It can use in Android devices, is fast.

CONS: This software a bit expensive to try to be used by an entrepreneur.

PROS: We use FreshBooks mainly for invoicing. I appreciate the automation of recurring invoices, email notices for overdue payments, and late fees added to overdue invoices. The app helps us to easily manage our A/R tasks. Previously, we were using Word-based invoices which used to consume a lot of time. With FreshBooks, we are able to save a lot of time managing our A/R and invoices.

CONS: The app lacks integration with QuickBooks Online, but to be realistic no app has integration with QuickBooks Online.

PROS: I love everything about FreshBooks. It is an excellent app for freelancers and small companies. I have been using it for the past few years and rate it the best software in the market. Whenever I had issues, the support team helped me to resolve them quickly with effective solutions.

CONS: The only drawback I can point out is when I create a new invoice using the mobile app, the invoice doesn’t get the next serial number, I need to manually change it.

PROS: FreshBooks has become an indispensable tool for my business. I use it for invoicing, estimates, managing payment schedules and other accounting work. It integrates smoothly with the other business systems I use. I love that they keep adding useful adjustments like the ability to include a deposit request.

CONS: I don’t like paying the subscription amount but the investment is worth it. My only issue is I can enter only a percentage and not a discount amount. When I give discount to a client I need to manually calculate the percentage and arrive at the correct amount to quote to the client.

PROS: It's super easy to utilize. It gives me the required structure for keeping track of my time. The same goes for expenses of my projects. What's more, it makes me look real good by delivering invoices to clients that are alluring and having all the necessary info in simplified manner.

CONS: I can't think of much, really. Maybe they ought to have further flexibility on their invoice templates. Specifically offering day-based rates instead of the typical hourly-based approach, for instance.

PROS: Freshbooks is easy to utilize. It's an online-based accounting software that lets you organize your invoices in an easy manner. It also keeps track of your customers. Thanks to its time tracking and highly advanced follow-up feature, it's a great and simple tool recommended for freelancers.

CONS: While Freshbooks is really simple to utilize, it's lacking an essential features in tracking time. As a knowledge worker, it's imperative to have a tracker running in the dock. That way, I get to track my actual time instead of having to do the guesswork on the time spent on a certain task. They're headquartered in Canada and their only main area of concentration is North America-based businesses.

PROS: I like how I get to mix time tracking, invoicing, and accounting in a single platform. I get to keep track of time. I can make and send out invoices, and get paid. All that in a package that's all so simple to utilize.

CONS: One downside with this is that whenever I'm out of an allotted number of projects/clients, I'd resort to either deleting or archiving some. I frequently have repeat clients. This can be bad thing, but it can be easier to have them re-instated clients I've archived.

PROS: I love that FreshBooks manages invoice follow up easily. I use it to create and send out bills, it accepts online payments and automatically reminds clients about overdue invoices. It is an ideal app that service-based companies can use to keep their cash flowing.

CONS: FreshBooks cannot be used for complete double-entry bookkeeping. It can be used only to track income and expenses. You cannot use it to track Balance Sheet things, manage deposits other than from invoice payments, or to reconcile bank accounts. Another disadvantage is there is no integration with QuickBooks Online.

PROS: Customer interface is excellent and ability to not store credit card information locally is key to PCI compliance. We love the recurring profile concept for recurring billing and find the web portal very intuitive. We also appreciate the branding we can do for our clients so they feel this billing platform is an extension of our service and that they are in the right place. This also gives our customers the peace of mind of knowing their transactions and billing information is secure.

CONS: My company has used Freshbooks for a long time and do all of our billing via their API. We bill in both US and Canadian dollars and Strip allows that, which Freshbooks supports, however, a few years ago, they got a bug in the API that prevents recurring profile updates in anything except your base currency. As a work around, they suggested I just do item adds and deletes. That worked until recently during the PCI compliance upgrade, they got a new bug that prevents line adds and deletes on some accounts. Now I am trapped between two bugs and having to do a lot of billing by hand. If you call, you can never talk to anyone in the API development team or a supervisor who can put pressure on them. It will be very painful to switch to another company because I don't store any customers credit card info. But that may be what I have to do. Stripe has an API now, stores customer information for you and will do recurring billing with invoicing. I wish it was not necessary, but nobody at Freshbooks seems to care about a little guy who only bills one million per year.