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Have your nonprofit removed from Meta's platforms
Due to regulatory changes, starting December 16, Meta will require that nonprofits in the United States using fundraising tools are enrolled with PayPal Giving Fund.
As of October 31, 2023, we partner exclusively with PayPal Giving Fund for nonprofits in Australia, Canada, the United Kingdom, and the United States. All donations are irrevocable gifts to PPGF and can only be refunded in certain circumstances as outlined by PayPal Giving Fund’s Donation Refund Policy or when required by law.
You can learn more about Meta's partnership with PayPal Giving Fund.
Eligibility for removal support
Due to legal regulations, we are only able to support those nonprofits asking to be removed from Meta’s platforms which are: - US-based
- 501(c)(3)
Request removal
Note: Requests for removal from Meta’s platforms must be made by an authorized representative of that organization. You can request that your organization be removed from Meta’s Facebook and Instagram platforms, through this contact form. You can also request to have your organization removed through PayPal Giving Fund.
Removal process
After you send us your request to be removed from Meta’s platforms, one of our agents will respond to your request and ask you to verify your organization’s identity.
Provide verification documentation
To verify your nonprofit, you’ll be asked to provide us with a minimum of one of the following types of documentation:
- Utility Bill (must be a bill within the last 6 months)
- Business license
- Company Letter authorizing your role on company letterhead
- Government Documentation. Example: Tax documentation
- Note: Tax documents must be from the previous year’s filing
- Certificate of Formation (within the last 50 years)
- Article of Filing (within the last 50 years)
Your organization’s name and EIN number must match what Meta has on file for the organization. If the information doesn’t match, then we won’t be able to remove the organization from our platforms.
Be sure that your documentation:
- Is clear, not blurry or creased
- Is within acceptable timeframes
- Provides all the relevant information
- Blacks out any personal information
Our agents review
After we’ve received your documentation, our agents will review. They will be verifying that:
- The requester is an authorized representative of the organization
- All of the provided information matches our files
- The organization is US-based
- The organization is a 510(C)(3)
You’re notified with decision
When all of the provided documentation has been reviewed and a decision has been made, we will email you with that decision. If we are unable to remove the organization from our platforms, we’ll let you know what next steps are for continuing your request.
Requests are commonly denied because the:
- Provided documentation was out of date
- Information, like name or EIN number, provided didn’t match our records
- Images of the documentation were unclear or blurry
You’ll be able to respond to the email with supplemental documentation.
After an organization is removed from Meta’s platforms by their own request:
- All fundraisers for that organization will be ended.
- All processed donations will be paid out from PayPal Giving Fund.
- All unprocessed donations will be refunded to donors.
- The organization will no longer have access to Facebook’s fundraising tools.
- The organization will be able to access tools again if it’s in good standing with the IRS and all governing agencies.
To regain access to Facebook’s fundraising tools, reach out to us using this form.
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