Learn how to troubleshoot verification issues when subscribing to Meta Verified.
Find the issue you’re experiencing below.
Unable to subscribe
If you’re not able to subscribe to Meta Verified:
ID issues
When you take photos of your ID, make sure you:
- Take a photo of the ID head-on, avoiding angles.
- Use a well-lit area.
- Place your ID on a flat surface with a contrasting background.
- Include the entire ID with all four corners visible, avoiding any cutoffs.
- Don’t use camera flash to minimize glare.
- Remove any other objects from the photo.
We won’t accept your ID photos if:
- Your ID doesn’t meet requirements
- Your ID is expired
- The ID isn’t fully visible with all four corners in the frame
- The ID information is too blurry or isn’t readable
Verification failed
There are a few reasons verification may have failed:
- You didn’t successfully complete the verification process within 3 days. If this happens, your subscription will be canceled and you will be eligible for a refund.
- We weren’t able to verify your identity. If this happens, you can try subscribing again after the refund process is complete.
Payment issues
Technical issues
If you notice a broken feature or technical problem when subscribing to Meta Verified, you can report it. This can help us identify and fix problems when something’s not working correctly.