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Support with Facebook's fundraising tools for nonprofits
As of October 31, 2023, we partner exclusively with PayPal Giving Fund for nonprofits in Australia, Canada, the United Kingdom, and the United States. All donations are irrevocable gifts to PPGF and can only be refunded in certain circumstances as outlined by PayPal Giving Fund’s Donation Refund Policy or when required by law.
You can learn more about Meta's partnership with PayPal Giving Fund.
| Type of support needed | Relevant support form |
|---|---|
If your nonprofit has any of the following issues:
| Nonprofit and charitable organization support |
| If your nonprofit has signed up for Meta Pay | Facebook payout support |
If your nonprofit receives donations on Facebook through any of the following:
| Get donations support |
For more support with nonprofit fundraisers, call 1-888-851-6382. A phone agent may open a case for you.
These agents can only open cases for problems with nonprofit fundraisers and donations, or sending or receiving money on Messenger.
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