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Recover your Facebook account if you can’t log in
If you're having trouble logging into the Facebook app
- Make sure you have the latest version of the Facebook app installed, or try deleting the app and reinstalling it.
- Try logging in from a mobile browser instead (example: Chrome, Safari).
If that doesn't work, here are some other things you can try.
If you can access the email address or mobile phone number you use to log in
If you're still able to get emails and text messages from us, try following the steps to reset your password.
If you aren’t receiving codes from us to reset your password:
- Make sure the code hasn’t gone into your spam or junk folder.
- Check your connection. You’ll need a signal to receive the code.
- Wait a few minutes, then try sending a new code.
If you no longer have access to your account email address or mobile phone number
If you can’t receive emails or text messages from us, maybe because you lost or upgraded your phone or your email account was hacked, learn how to recover your account if you can't access the email or phone number on your account.
If you think your account was hacked
Learn what to do if you think the reason you can’t log in is because your account has been hacked.
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