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Customer Support

Logz.io observability experts are here to guide you
at every stage of your observability journey.
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Observability Expert Support

24/7 in-app
support
Parsing as
a service
Data shipping
guidance
Up-to-the-minute
documentation & training
Data storage
optimization
Dedicated
account manager
Any time I get stuck I have an instant way to communicate with
support. They are immediately responsive, and even get back
within a few minutes no matter what timezone or time of night I
send a message.
Milan S
Logz.io is a great tool for analyzing logs...but the special thing is
the support. Any time I had an issue, even if I needed help with
regex expressions, the support chat helped me with
understanding and patience, and was very fast.
Zaken Gal
Big Data Engineer, Kenshoo
Logz.io has the best support I’ve encountered in this arena,
from initial proof-of-concept discussions onward.
Nathaniel E
Our relationship with Logz.io support is extremely transparent.
Tickets are always being shared and there’s always a follow up
from the account manager to make sure that our issues have been
taken care of. This provides a good sense of ease when trying to
reach out to support for any queries we may have.
Manish Sejpal
DevOps Engineer, Bambora

Helping you manage and optimize
your data

  • Data shipping guidance: With dozens of agents and integrations, there are countless methods for shipping and visualizing your data. Get started with Telemetry Collector, or support can help pick the best option for you.
  • Parsing as a service: When automatic parsing isn’t an option and there’s no time to DIY, our support team will parse your logs for you at any time of day.
  • Data storage optimization: Not all data is created equal. Your account manager can help you save money by configuring features like Data Optimization Hub.

 

 

Real people available for real help, 24/7

  • 24/7 in-app support: Our support team is available worldwide at all hours. Contact them directly from the platform to get a fast, helpful response.
  • Dedicated account manager: Every customer, no matter how big or how small, has someone assigned to guarantee success. They can help with onboarding, adoption, best practices, and cost optimization. Plus, they’re all great people who are excited to meet you and learn about your use case!

 

We’re Here to Help

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Everything you need to know about the Logz.io Open 360 platform.
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Logz.io Support FAQs

How quickly can I expect to hear back from support?

Our median response time is under a minute – 40 seconds! We have a dynamic, enthusiastic team of support engineers who are standing by 24/7 to make sure you have the resources you need to succeed.

 

What do customers have to say about using Logz.io?

You can read reviews and testimonials on G2and Gartner Peer Insights, or check out one of our many case studies across a variety of industries. You can also ask your questions in our Slack community!

 

How much does Logz.io cost?

Our pricing model is based on how many logs, metrics, and traces you’re shipping to the Open 360™ platform. Use our pricing calculator to get an estimate. The average customer also tends to save over 30% by using our unique data optimization capabilities.

 

How long does it take to get started with Logz.io?

With the power of Telemetry Collector, you can ship your data and start gathering insights within minutes of starting a free trial. Learn more about getting started with Logz.io.

 

Is my data safe with Logz.io?

Yes! Logz.io is SOC2 Type 2 and PCI Level 1 compliant, HIPAA ready, ISO27001 certified, and GDPR ready. You can learn more about our security measures here.