Alemba ITSM
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Alemba Service Manager enhances your service delivery by streamlining your IT and Enterprise Service Management Processes. Create, read and update all ASM records including Incidents, Requests, Knowledge Articles and CMDB Items.
This connector is available in the following products and regions:
Service | Class | Regions |
---|---|---|
Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD) |
Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
Contact | |
---|---|
Name | Alemba Support |
URL | https://alemba.com/contact |
[email protected] |
Connector Metadata | |
---|---|
Publisher | Alemba Ltd |
Website | https://www.alemba.com |
Privacy policy | https://alemba.com/privacy-policy |
Categories | Business Management;IT Operations |
Alemba ITSM connector is Alemba�s integration to the Power Platform. To use this integration, users must have an active Alemba Service Manager system
Prerequisites
You will need an Alemba Service Manager analyst account to be able to use this connector and build workflows with it. A Microsoft Power Apps or Power Automate
How to get credentials?
- Send a message to [email protected], our team will get back to you with access details.
- Once you have access to your Alemba Service Manager instance , you�ll be able to connect to the Alemba API using a configured Analyst account.
Known issues and limitations
- Please feel free to get in touch with [email protected] to tell us more about your business requirements.
Creating a connection
The connector supports the following authentication types:
Default | Parameters for creating connection. | All regions | Not shareable |
Default
Applicable: All regions
Parameters for creating connection.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
Name | Type | Description | Required |
---|---|---|---|
Alemba Service Management URL | string | The URL of your Alemba Service Management. | True |
Username | securestring | Enter username for Alemba Service Management. | True |
Password | securestring | Enter password for Alemba Service Management. | True |
Throttling Limits
Name | Calls | Renewal Period |
---|---|---|
API calls per connection | 100 | 60 seconds |
Actions
Create Entity |
Creates new entity. |
Interaction |
Interact with existing entity. |
Search Entity |
Searches for entity using advanced querying. |
Update Entity |
Update existing entity. |
Create Entity
Creates new entity.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Category
|
categoryId | True | string |
Select an entity category. |
Entity
|
resource | True | string |
Select a Specific entity from the selected categeory. |
Create request body
|
body | True | dynamic |
Dynamic creation schema based on selected entity. |
Returns
Interaction
Interact with existing entity.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Category
|
categoryId | True | string |
Select an entity category. |
Entity
|
resource | True | string |
Select a Specific entity from the selected categeory. |
Interaction
|
interaction | True | string |
Select entity interaction. |
Entity Id
|
id | True | integer |
Id of the entity to interact with. |
body
|
body | True | dynamic |
Dynamic schema based on entity interaction. |
Returns
Search Entity
Searches for entity using advanced querying.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Category
|
categoryId | True | string |
Select an entity category. |
Entity
|
resource | True | string |
Select a Specific entity from the selected categeory. |
Partition
|
$partition | True | string |
Select partition to search in. |
Select Columns
|
$select | True | string |
Comma separated list of selected columns. |
Filter
|
$filter | string |
Filter expression for the search. |
|
Order by
|
$orderby | string |
Order by expression for results. |
|
Top
|
$top | integer |
Take top X records. |
|
Skip
|
$skip | string |
Skip first X records. |
|
Left Join
|
$leftjoin | integer |
Left join expression. |
|
Inner Join
|
$innerjoin | integer |
Inner join expression. |
|
Inlcude Line Count?
|
$inlinecount | boolean |
Should include line count? |
Returns
Update Entity
Update existing entity.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Category
|
categoryId | True | string |
Select an entity category. |
Entity
|
resource | True | string |
Select a Specific entity from the selected categeory. |
Entity Id
|
id | True | integer |
Id of the entity to update. |
Update request body
|
body | True | dynamic |
Dynamic update schema based on the entity. |
Returns
Triggers
Event Trigger |
Registers event trigger. |
Event Trigger
Registers event trigger.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Event handling
|
Events | True | string |
Select if all or specific events should be handled. |
Entity
|
EntityType | True | integer |
Entity type, whos events should be handled. |
Payload Columns
|
PayloadSelect | True | string |
List of columns to be returned with the trigger payload. |
Trigger Secret
|
Secret | string |
Will be returned on triggering event for optional validation. |
|
Trigger filter
|
PayloadFilter | string |
Filter expression for filtering events notifications. |
|
Individual Trigger
|
IndividualTriggers | array of string |
For individual events, select events to be notified for. |
Returns
- response
- object
Definitions
object
This is the type 'object'.