Deloitte Digital

At Agentforce World Tour NYC this week, I had the pleasure of leading a session with Matt Fisher, Steven Yang, Rebekah (Trinkle) Mora titled "Agentforce at Salesforce — a Service Use Case from Deloitte Digital". We delved into how Deloitte Digital implemented Service Agent at Salesforce to significantly boost productivity within Service Cloud for their employees. The energy and engagement from the audience were truly inspiring. Thank you to everyone who attended and contributed to the lively discussions. Key highlights from the session: Agentforce for more employee functions: Think about use cases for agents outside sales and service within your organization Human Element & Impact: Emphasizing the importance of the human element and the positive impact Service Agent has on employees Ease of Implementation: Agentforce is GA and mature, making it easier than ever for customers to get started and see value Feel free to connect with me on LinkedIn to continue the conversation or if you have any questions. For those who missed the session, we have an on-demand webinar on the same topic available for viewing: https://lnkd.in/gjxi6Hyc

Great session with my friends Jenny Kelly and William Rochfort on the content revolution — AI with creatives is unstoppable. It's the power of prompts. Great ideas. Great tools. And a willingness to experiment. Adopt a Maker Manager mentality. #AdobeMax #Firefly #GenAI

Driving change and fostering innovation – that's my mission at Deloitte Digital. Honored as a Salesforce Impact Trailblazer, watch my Dreamforce recap for more on how we help clients achieve digital excellence through strategic insights and advanced technologies. #Dreamforce Harry Datwani Manish Motwani Ankur Ruparelia Tiffany Mawhinney Franscisca Wahjudi Aru Sankaranarayanan

With so much buzz around emerging technologies here at Salesforce #DF24, I caught up with Deloitte’s Chief Technology Officer - as well as fellow Cincinnati Bengals & University of Notre Dame fan - Bill Briggs for a mini mic conversation at Dreamforce 2024 to discuss these latest trends, analyze how businesses are currently adopting and scaling this technology to elevate the customer experience, and discuss how CEOs and CTOs can collaborate to lead successful emerging technology strategies.

The dream(force) is becoming a reality. I’m live on the trail at “Dreamforce National Park” for Salesforce #DF24 (where AI is the talk of the town!). Another big buzz item this week is the upcoming announcement by Deloitte Digital, Salesforce, and Apple. Our joint effort to bring the immersive capabilities of Apple Vision Pro to field service clients is finally being unveiled. Throughout the week, we’ll showcase the transformative applications of this technology for real-world scenarios, including remote technical guidance and 3D tutorials for professionals like surgeons and mechanics to help with on-site work and complicated operations. This unlocks incredible potential for professionals like technical surgeons and mechanics to receive immersive guidance when performing high-stakes repairs and servicing. Salesforce’s SDK for visionOS and Apple Vision Pro have been core technologies for enabling remote guidance. Together, we’re delivering a new level of efficiency and accuracy while reducing costs and geographical constraints. To me, this is a perfect example of our team’s innovative thinking combined with the emerging tech power of our collaborators to bring the power of spatial computing to so many more organizations. We’ll be chatting about the incredible potential that spatial computing tech unlocks for new collaborations and solving complex problems.  Speaking of collaboration, thank you to Mike Brinker and Frances Yu for helping bring this technology and presentation to life.  I’ll see you on the ground at Dreamforce 2024!

We’re proud to have collaborated with Salesforce on the groundbreaking Tableau Einstein project. This AI-powered platform empowers business leaders to make scalable, efficient, and valuable data-driven decisions. By seamlessly embedding data and insights across workflows, it ensures using data to drive action becomes second nature. Check out the full announcement from Salesforce to learn more about this innovative platform!

Introducing a social impact tool like no other… As we celebrate #MentalHealthAwarenessMonth, take a leap into our new immersive experience Mindscape alongside Nile Wilson, in partnership with Deloitte Discover Mindscape here: https://lnkd.in/dNtSxTvM

Charged with the responsibility for shaping the customer and workforce experience, the chief experience officer holds one of the most exciting and challenging roles in business today. In the first survey of its kind, our #CXO Amelia Dunlop and her team asked 250 #HumanExperience leaders about their greatest struggles.  Here are the top five challenges they shared: 🤝🏻 Collaborating with leaders in other functions  📊  Identifying actionable performance metrics  👥  Recruiting “experienced” experience talent  🤖  Creating #AI-based experiences while honoring concerns about trust and humanity  🏦  Making the investment case for experience Explore our new report to find strategies and solutions that can help prioritize experience in your own organization.  https://lnkd.in/e2_HxJhB

The Effies called, and we got jury duty (x13)! ⭐ The Effie Awards speak our language, celebrating “Ideas that work.” Effie Worldwide’s mission to lead, inspire and champion marketing effectiveness couldn’t be better aligned with our 13 #DeloitteDigital leaders selected to judge across five #EffieUS Awards categories and rounds, spanning from Media to Health and Wellness. Please join us in celebrating all of our 2024 Effie Awards Jurors: Mark Singer, Tracey Arcabasso Smith, Kenny Gold, Milton Correa, Jones Krahl, Aaron Sidorov, Angela Williams, Kristin Hooper, Maggie Windsor Gross, Kelly Leger - Massie, Joanna Ruiz, Shamel Washington and Daniel B.! 🎉 Let the deliberations begin!

In uncertain times, resilient innovators have embedded product and engineering teams throughout the product development lifecycle, applying consistent ways of working and sharing knowledge to drive efficiencies. 🎯 Learn about four key takeaways below and then click through to our full innovation resiliency report to see how these principles can apply to your business. ⬇️ https://lnkd.in/ecnef7-m