Dentistry Support® : The Podcast

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Worried about introducing AI into your dental practice? You’re not alone. In this episode, I’m tackling the tough conversation about using AI for Dental Insurance Eligibility Verifications – a topic that’s stirring up a lot of debate. Get this wrong, and you could turn your practice upside down for no reason at all.

I’ll share the story of a dental office I’ve known for seven years that tried every platform under the sun, only to wait four years before finally taking my advice. You’ll be surprised by what you learn about how dental insurances are gatekeeping better than ever and how you can boost your practice's efficiency with strategies you might never have considered.

Tune in as I shine a light on the power of knowledge, dental insurance, and AI in dentistry. These insights could help you become the generational leader you were meant to be. This podcast isn’t just about inspiration; it’s about equipping you to make a lasting impact on your team, your business, and the future of dentistry. Ready to rethink how you approach AI and insurance? Let’s dive in.

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SOCIALS:
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices
DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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What if I told you your business could be losing thousands of dollars every month—and it’s all because your phone calls aren’t being answered right?
In this episode, host Sarah Beth Herman addresses the vital role that phone support plays in every business, whether you're in healthcare, retail, tech, or dentistry. Did you know that 60% of customers hang up after just one minute on hold, and 70% never call back? Sarah Beth shares insights and real-life examples, including a West Coast dental practice that lost $30,000 in revenue due to poor outsourced phone management. Learn how measuring key metrics like call response times, hold durations, and scheduling efficiency can transform your phone support into a valuable tool for growth.

Discover practical tips for improving customer interactions, building trust, and creating personalized experiences that keep clients and patients loyal.

Key Takeaways Include:

• Why first impressions on the phone are crucial for business success
• Proven strategies for tracking and improving call center performance
• Real examples of how better phone practices increased revenue
• Seven phone support best practices every business should implement today

If you're ready to elevate your phone experience and avoid costly mistakes, this episode is for you.

Support the show

SOCIALS:
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices
DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us a text

Ever been caught up in the hype of trying to look good on social media instead of actually improving your workplace? In this episode, I’m calling out the superficial efforts that don’t move the needle and diving into what it really takes to build a culture of continuous improvement that truly impacts your business growth.

I’ll share some hard-learned lessons from my own leadership journey, including the embarrassing moments that forced me to grow beyond being an egotistical leader. We’ll discuss the dangers of taking advice from those who haven’t walked your path and why real improvement can’t be just for show.

But it’s not all about the mistakes. I’ll also reveal how my team and I are working to move past toxic attitudes and keep pushing forward, even when the going gets tough. We’ll focus on how to build a team with a long-term vision that lasts beyond your tenure as a leader.

Tune in to hear about the power of perseverance, especially when it comes to challenging your top performers, and learn how these lessons can save you from countless headaches on your leadership journey. This episode is all about equipping you to make a real, lasting impact on your team and shaping the leaders of tomorrow. Ready to face the real challenges of leadership and transformation? Let’s get started.

Support the show

SOCIALS:
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices
DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us a text

Ever felt like your biggest win turned into your biggest failure? In this episode, I’m sharing the story of how I led an office to its most profitable day ever, collecting $50k, and why it ended up being one of the most challenging days in my leadership journey.

This episode is about more than just the numbers; it's about understanding the crucial role of delegation and why focusing on low-level tasks can prevent you from achieving the high-level strategies that truly drive success. We’ll discuss the importance of building a team with a long-term vision – thinking about who they’ll become 10-15 years from now, when you’re no longer leading them.

You'll also learn how true leadership isn’t measured by a single day’s success, but by what you consistently do over time. If you’re ready to dive into the real, sometimes difficult truths of leadership, business growth, and what it means to create a lasting impact, this episode is for you.

Let’s rethink how we lead and ensure we’re focusing on what really matters. Ready to transform your approach to leadership? Let’s get started.

Support the show

SOCIALS:
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices
DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us a text

Ever feel like your words aren’t getting through, no matter how clear you think you are? In this episode, I’m walking you through the real power of communication and why gaining comprehension is crucial to avoid cancellations and misunderstandings. We’ll also dive into the top 10 most misused, misunderstood, and overused words in the English language that could be sabotaging your message.

I’ll share one of the most insensitive things we’ve all said at some point and why it’s time to stop requiring deposits to hold appointments. Plus, you’ll get a dose of reality from my own screw-ups this week with my team on communication and preparedness – and how it held us back from being our best.

This episode is a reminder that in business and leadership, the money and success will always come, but earning your team’s trust is paramount.

Tune in as I shine a light on the true power of communication, comprehension, and improving the way we see and interact with our teams. This is the lesson that could make you the generational leader you know you were created to be. This podcast isn’t just about inspiring leaders; it’s about equipping you to make a lasting impact and shape the leaders of tomorrow. Ready to elevate your communication and leadership game? Let’s dive in.

Support the show

SOCIALS:
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices
DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.