Contact management software helps you to combine your sales process and activities, on lead-to-quote and conversion basis, and also offers reporting and performance assessment functionality. The system is designed to put together various sales data in a matter of minutes and you don’t have spend hours on the task as it takes when you work on a spreadsheet.Show more Plus, you can get details on key performance indicators like lead time, conversion rates, and win-loss ratios. Managers can get an accurate picture of the effectiveness of their sales teams for various products, clients, and territories. This software can fast track the sales lifecycle to help you reach your goals more quickly. You can continue by exploring our top contact management apps, starting with HubSpot Sales Hub which is the current front-runner in this category.Show less
To devise this list of best Contact Management Software we have researched 295 popular tools currently present on the market, comparing their features, how easy are they are to learn, client support, possible integrations with other systems as well as mobile support with our patented SmartScoreTM rating system. This ranking has been created by Louie Andre, our B2B authority dedicated to the Contact Management Software category.
CloudRank™ system is a unique algorithm that our research team uses to evaluate Contact Management Software solutions in a detailed and accurate way. The Winter 2022 edition of the ranking was prepared by Louie Andre, our leading expert in the field of Contact Management Software, who has authored 1380+ product reviews in this category. The goal of CloudRank™ is to present an unbiased, multi-layered perspective on Contact Management Software, considering a wide range of metrics and factors, and educating potential customers about both opportunities and challenges associated with each piece of software.
In order to achieve full objectivity the position in our CloudRank™ is based on:
We’ve calculated a score for each product based on the average experience shared by our users in their product reviews and arranged the list in three tiers. You can see the methodology below on how the calculations were made.
Regardless of their tier, all products included in our CloudRank™ are popular, quality products considered top-performers by our team of experts. Make sure you read a more detailed review of each solution to find one that will work best for your specific needs and budget.
Show lessMARKET POSITION
A score between 1 and 10 based on popularity and market reach of each product.
TOTAL score
A score between 1 and 10 based on the average of our Expert Score and User Score.
Market Position
A score between 1 and 10 based on popularity and market reach of each product.
Total Score
A score between 1 and 10 based on the average of our Expert Score and User Score.
CloudRank™ tier
Based on product's total score.
Rising Star
Contender
Front Runners
Here is a list of all 25 Contact Management Software solutions evaluated with our CloudRank™ analysis. We have compared their features, user satisfaction, market presence and other key factors in an in-depth analysis you can find below:
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Our report covered 25 most popular products from the Contact Management Software category. We’ve analyzed their features, performance, integration, customer support, pricing, and several other key buying factors and combined it with feedback from user reviews to come up with the current list of best solutions:
For two years in a row, HubSpot CRM continues to hold on to the spot of the CloudRank contact management software category. A completely free platform, it is designed for businesses of all sizes. Despite costing businesses absolutely nothing, it does not hold back from providing the best CMS features for users. The tools are designed right for every member of the team, ensuring smooth collaboration between colleagues and better leadership.
With its clean interface, it is easy for sales agents to see the progress of the pipeline. Plus, they can effortlessly check the details of each deal. This is also beneficial to the team leader, as it allows them to monitor team performance. Thus, they can coach their team members and make certain that they do not lose valuable deals and customers.
Additionally, it has a unified inbox that can further teamwork in assisting customers. Plus, it allows workers from other departments, such as the customer support team, to provide instant answers to queries. Because of that, HubSpot CRM makes a dynamic and versatile platform that the whole organization can use.
Most users of Contact Management Software solutions confirm that in most cases these tools allow them to reach the following business goals:
The Winter 2022 version of the report includes a total of 25 Contact Management Software products that were compared and analyzed by our team. We selected them based on the following factors:
Fast Adoption by First-time CRM Users
Thirty-eight percent of companies state that the lack of tech skills among employees prevents them from implementing a CRM solution. However, CRM software developers are making their platforms not only smarter but also more intuitive. This means that less tech-savvy users can be at ease when starting to use the platforms.
Source: Dun & Bradstreet
Sales Is Becoming More Intelligent
AI is being integrated more and more in sales systems as well as in contact management software. As a result, solutions are now smarter and are able to complete tasks with little human intervention as long as they are well set up. Because of that, 14% of CIOs worldwide have already made AI a part of their organizations. Additionally, 43% of salespeople now use sales intelligence tools, according to a LinkedIn survey.
Source: LinkedIn
CRM Is Increasingly Social
Social media management does not have to be done on a separate platform. With an increasing number of platforms integrating social media management tools, sales agents and online marketers alike are using the same solution. With this move, organizations are able to track feedback and opinions on social media sites. Plus, marketers or social media managers to build strong relationships with customers.
Contact management tools offer many benefits. You can use the solution to communicate with your clients more effectively. It also serves to store customer information securely and helps you to make educated marketing decisions. But with the numerous good platforms available in the market, selecting a suitable one can be a hard task. This buyer’s guide helps you out by detailing the list of features to look for and gives general pointers on how to zero in on the best Contact Management tool for enterprises and SMBs.
Contact management software can support different aspects of your business, including sales, marketing, and customer service. This is why it’s crucial that you know the factors to consider when getting one. After reading through this guide, it will help to check out the product reviews we have prepared for the leading contact management software currently available on the market. We also highly encourage you to subscribe to free software trials.
A good course of action is to sign up for at least a few free trials or demo basic unpaid plans offered by contact management software providers. With that method, you will have the opportunity to test the important elements and you will get a good comparison of the online capabilities of each app. The best thing to do when looking for the best Contact Management software is to try programs that currently have the highest SmartScore rankings and Customer Satisfaction Rating our contact management software reviews: Pipedrive reviews, SellHack, Teamgate, LeadExec, SalesExec, Act!, and Justphonebook.
Each free trial for contact management software allows you to use the app for free long enough for you to evaluate its features and benefits. They help you see whether the software meets your expectations in terms of factors such as functionality and ease of use. So, do not hesitate to sign up for free software trial and demo.
Generally observed, contact management tools are a smart addition for every company looking to maintain contact lists updated and to streamline customer relationship without necessarily burdening its financial capacity. Still, there are few scenarios in the case of which content management software is most recommended:
Practically every business has customers and stakeholders. Regardless of what your company’s income status and size are, it won’t be difficult for you to recognize the benefits of a contact management software. If customer service and communication are included in your business priorities, it’s high time you thoroughly check out what a communication management software can do for you.
Pipedrive: A simple, yet very effective pipeline management tool for small business organizations and mid-sized companies that allows them to focus on their most important deals.
Pipeliner: A popular sales automation system which arranges sales data real-time and generates actionable insight for capturing urgent opportunities.
Zoho ContactManager: A web-based member of Zoho’s productivity tool that organizes business contacts, enabling teams to collaborate, and handle deals in the best possible way.
SalesExec: A contact management tool for building successful lead management practices for businesses of all scales and industries.
Act!: A smart choice of a centralized location for contact and customer management with a variety of advanced lead management tools.
There are many different types of contact management software, varying from free and basic tool suites to ultra costly and accurate programs. Features can also be categorization criteria, as certain programs do nothing but gather contacts in a single list, while others are more robust and they prioritize leads based on deal probability, track customer interaction, and even do some custom branding. Deployment is also an important factor based on which there are:
The different types of contact management software appeal to different teams with varying needs and technical capabilities. To know which type is right for your team, it will help to first assess your requirements.
Our in-depth comparisons indicate that the following are the basic features to expect from your next contact management software:
Contact management software offers tools for effective handling and organization of customer and stakeholder contact details. It also provides communication features that help you make the most of the information that you have.
Many companies are still wondering whether to purchase a contact management system or not, but the truth is that the longer they wait, the more indispensable opportunities they’re missing on. Generally speaking, the benefits of contact management software outweigh the costs companies would have to maintain their contact base without them. Here is what a solid contact management system can do for you:
Contact management software is among today’s most commonly used business apps. This is why it’s only natural that we see it being shaped by exciting innovations and trends. Here are some you can expect to see and experience sooner rather than later:
All kinds of software are susceptible to risks and issues and contact management software is no exemption. Here are some of the risks and issues you may encounter as you use contact management software.
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There are lots of cloud-based SaaS systems available in the market and this makes it difficult for a firm to select a suitable platform for their needs. The first element to consider is usability. Be sure about the changes needed for your team’s processes and workflow when you implement the software. Purchase a program that adapts to your workflows and not the other way around.
The second feature to consider is the user interface. It should be simple and easy to use so that your staff members get the hang of it quickly. Get them involved in the selection and usage process, and evaluate their daily needs to find a good fit. Make the users look at the demos and try out the free trials and get their feedback.
The third important element is scalability. Select a system that can grow with your organization. Though many SaaS vendors offer enterprise plans, these are costly for a lot of companies. So, check if the product allows you to export your data and move on to another software if required. In fact, pick a provider that allows you to export your data as you can trust their honesty and they are the proper type of SaaS brands you should look to partner with.
With a SmartScore of 9.8 and user satisfaction rating of 98%, the best contact management software to date is HubSpot Sales. Also serving as an all-in-one ecommerce system, HubSpot Sales helps businesses sell more in less time. It is designed to automate and streamline sales processes, including contact management.
Many businesses now use contact management software due to their known benefits that include the following:
While the exact features of contact management software vary, below are the basic functionalities you can expect from any of them:
An easy-to-use contact management software is Really Simple Systems CRM. As its name suggests, this solution is a simple to use online CRM with built-in email marketing and free support. The software does not need specialist knowledge and your staff can be trained to use it in minutes.
Freshsales has a free plan that you can leverage for efficient contact management. The Freshsales Sprout plan comes with lead, contact, and account management capabilities. It also has a built-in phone and you can use it to send emails to your contacts.
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