We are pleased to share that in addition to Sign in with Google and Sign in with Microsoft, we now support custom SSO providers.
You can add a SAML SSO provider to your subscription, allowing your users to sign in to Endear more safely and securely.
To learn more, please reach out to your Account Manager or Support.
Stayed tuned - Directory Sync is coming soon!
You can now send messages with zero wait time!
Once you hit send on your message, a pop up notification will appear in the bottom right hand corner.
You will have the option to undo your message send for 15 seconds.
Clicking "Undo" will save your message in the Drafts folder.
If the pop is closed, the message will continue sending as normal.
You can continue using Endear as your message sends.
Switching between user accounts is easier and faster than ever! You no longer need to log in and log out, you can toggle between accounts with one simple click.
To switch accounts:
Select "Switch Accounts" from the left hand pane.
Select your user.
Enter your credentials.
We've added some exciting updates to our Dashboards Beta!
Date range filter: You can now filter an entire dashboard directly from the top of the Dashboards page to display a specific date or date range that interests you. You no longer need to edit each individual card on the page.
Team and User filters: Dashboards can now be filtered down to a specific team or user allowing you to easily gain more insight on an individual level.
Metric totals: Data tables will now show a total value at the top for each metric column.
"Other" category in donut charts: You will see a new "Other" category when customizing a donut chart and limiting your view to a certain set of results. You can hover over each section in the chart to see the breakdown in count and percentage for each category.
Please note: Once you navigate to another page your customized filters will reset to their default settings.
This change has been made in order to comply with SMS regulation and provider policies. By including your brand's name, customers will be able to clearly identify messages that come from you or your team and avoid being flagged as spam.
In order to ease the transition, the default opt-out text for SMS messages now includes the "{{brand.name}}" merge field.
Including your brand's name in the opt-out message is sufficient to comply, and no action is required if you use the default opt-out messages.
If you would like to remove the brand name from your opt-out messages, you may; however, you must include either your brand's name verbatim or include the "{{brand.name}}" merge field in your campaign message.
You can change your default opt-out text per team anytime by visiting your team settings.
Endear and Iterable are now seamlessly integrated to streamline your marketing efforts!
Click here to get started with Iterable and Endear
Starting today, we're rolling out new features that allow you to apply subscription and suppression rules to your campaigns:
Apply subscription and suppression rules to your campaigns, ensuring your brand stays compliant while delivering the best experience to your customers.
Benefit from automatic consent tracking across all your integration sources. Whether you're using Shopify, Klaviyo, Attentive, or any other platform, we've got you covered.
Leverage suppression based on recent marketing activity. We pull in marketing activity from these sources to enable you to exclude customers who have recently received marketing from your campaigns. This way, you can avoid overwhelming your customers with too many messages and focus on delivering value where it's needed most.
We're thrilled about these updates and we believe they'll make a big difference in how you manage your campaigns. As always, we're here to support you every step of the way.
Don't miss your chance to experience SalesChat, the game-changing new sales channel designed to supercharge your e-commerce strategy.
What sets SalesChat apart is its laser-focus on maximizing sales, not just resolving tickets. This unique platform allows you to engage customers precisely when they're ready to make a purchase.
You have the power to do things like:
Get ready to elevate your messaging like never before with Endear AI. Designed to revolutionize your communication strategy, this feature not only helps automate but also intelligently summarizes your conversations.
With Endear AI, you can breeze through summaries of your interactions and get smart suggestions for replies, making your messaging faster and more effective than ever.
But that's not all: Keep your eyes peeled because in the coming weeks, we're rolling out even more robust features to Endear AI, including real-time translation, grammar and spellcheck assistance, tone adjustments, and tailor-made AI-powered templates.
Introducing our latest innovation: Endear Business Insights. Built to be your go-to retail analytics solution, this feature is easily customizable, incredibly powerful, and stays up-to-date automatically.
Starting today, dive deep into a comprehensive view of your retail business landscape. With Endear Business Insights, you can now analyze data across the full spectrum of Endear's platform, including messaging, notes, tasks, and stories. Don't just track and measure; understand and optimize with Endear Business Insights.
